ANZ Credit Cards

Below is a list of credit cards from the Australian New Zealand bank. You can apply online for ANZ credit cards by browsing through the links below and clicking apply on the card of your choice. Most ANZ credit cards come with an online debit facility, rewards program and online access to your statements.

ANZ Credit Card Comparison

ANZ Business Credit Cards Comparison

• See the ANZ Overlimit & Late Payment Fees here

Table of Contents: Guide to ANZ Credit Cards

• Types of ANZ Credit Cards
• Doing a Balance Transfer to an ANZ Credit Card
• About ANZ Bank
• ANZ Credit Card Rewards Programs
• ANZ Frequent Flyer
• ANZ Balance Visa
• ANZ Rewards Credit Cards
• ANZ Sphere Rewards
• ANZ Credit Card Optional Benefits
• ANZ Credit Card Security
• ANZ Customer Service
• ANZ Credit Card Application
• Frequently Asked Questions about ANZ Credit Cards

Types of ANZ Credit Cards

The wide range of ANZ credit cards available means that customers can have flexibility. It also means it’s much easier to find the right credit card to suit your specific financial needs, whether personal or business.

Not everyone’s financial situation is the same, so it’s important to do a little research to figure out which credit card will be right for you. ANZ also offers a credit card that gives you rewards points for making payments to your card.

Here’s a quick overview of some of the credit card options available and which types of customers they may suit.

Low Interest Credit Cards

Low interest credit cards are those that charge a relatively low purchase rate. If you’re the type of customer who is likely to carry a balance over on occasion, you’ll want to know you’re paying the lowest interest rate possible to help keep your credit card interest costs down.

Balance Transfer Credit Cards

Balance transfer credit cards are usually offered at a competitive rate for an introductory term. Instead of paying high interest rates on a non ANZ credit or store card, you simply roll that debt amount over to a balance transfer card to reduce the amount of interest you pay each month. This can be a great way to cut your interest costs and begin paying off your non ANZ credit or store card debt more quickly.

These types of offers generally only extend for 6 or 12 months before reverting to the normal purchase interest rate, but the opportunity still exists to reduce your interest costs during that term.

No Annual Fee & Low Annual Fee Credit Cards

Customers who only use a credit card rarely or only in emergencies can benefit from searching for credit cards that have no annual fee, or a low annual fee. This keeps the costs of accessing credit as low as possible throughout the year.

Rewards Credit Cards

Customers who tend to use their credit card to pay for most of the purchases they make can really benefit from rewards credit cards. Be sure to check which types of rewards will be more suited to your personal needs before you apply, though.

Cash Back & Shopping Vouchers

There are some credit cards that allow you to accumulate points every time you spend that can be redeemed for items you want. Some customers might find that earning rewards points for shopping suits them perfectly, as they can redeem their points for merchandise, cash back or shopping vouchers at a wide range of retail outlets.

Overseas Travel & Medical Insurance

If you’re the type of customer who frequently travels, you might prefer a credit card that offers complimentary international travel insurance and medical insurance. In most cases, credit cards offering these things will also come with various other complimentary insurance policies attached, which can include accident insurance, purchase protection insurance, extended warranties and more.

Business Credit Cards

A credit card specifically for business purposes is the ideal way to keep track of business spending. This is an ideal way to separate business from personal spending. Your transactions are all clearly visible on your statement each month, so this can make book-keeping and reporting much simpler. This can also streamline a business’s GST reporting.

Doing a Balance Transfer to an ANZ Credit Card

If you’re wondering whether a balance transfer credit card might be a good idea for you, there are some things you should consider. Some ANZ credit cards do offer very competitive balance transfer interest rates, which can help reduce the amount of interest you pay on your outstanding debt significantly.

However, it’s important you take some time using a good balance transfer calculator to determine how much you could save and how it could impact your finances. Double check how much money you’ll potentially save by doing a balance transfer and compare the amount you would have spent if you stayed your non ANZ credit or store card.

If the result you see is positive, then may want to go ahead and roll your non ANZ credit or store credit card balances over to an ANZ balance transfer credit card. Here’s how it works.

Take a bit of time to check that you’re applying for the right credit card type. Different ANZ credit cards will have very different interest rates and balance transfer terms. If you choose the wrong account type, you might end up paying far more interest than you expected. Always be sure you’re applying for the one that suits you first.

There are plenty of very good balance transfer calculators available, and the rates charged on the various ANZ credit cards are also very easy to find.

When you apply for your new ANZ balance transfer credit card, you should see a section specifically for balance transfers. In this section you will need to enter your current bank’s details, your account details and the balance amount you want to transfer over.

If you can complete the balance transfer section when you’re filling in your application, you should find you won’t be charged a fee for the transfer of your old credit card balance. However, if you wait until after your new ANZ credit card has been activated to initiate the balance transfer, you could incur a fee of 1% of the balance transfer amount. For this reason, it pays to have the information about your old accounts near at hand when you’re completing the application.

You also aren’t required to transfer over the entire balance of your old credit card or store card. You can elect to only transfer a nominated amount.

For example, if you know you’ll benefit by paying a very low interest rate for only six months, you might prefer to only transfer over the amount of money you know you can reasonably repay in that amount of time. This means the remaining amount you owe on your old credit card will still need to be repaid the same as always.

Keep in mind that the minimum balance transfer allowed with ANZ is $100. The amounts you’re transferring over also need to be outstanding amounts you have with other Australian banks, credit unions, financial institutions or store cards.

ANZ will calculate the amount that can be transferred over to your new card as being a maximum of 95% of the approved credit limit. So if you apply for a credit card with a limit of $5,000, then you can only transfer balances that are up to 95% of this limit, which is $4,750.

Once your account is activated, your balance transfer request will be processed right away. A balance transfer can take up to 48 hours to process once the card is activated, and once the balance is present in your account, you will be charged the introductory interest rate.

Always remember that you still must make regular monthly payments before the due date. If your account falls into arrears, or if you’re late on a payment, you could find the really low rate you thought you were getting could be cancelled.

You might also notice that the new minimum monthly repayment on your credit card bill is much lower than it was with your old credit card. Don’t think you can simply reduce the amount you pay each month and still get the benefits you want.

If you can, try to continue making the same repayments you were paying every month on your old credit card. This will allow you to reduce your outstanding balance far more quickly, because the rate charged is quite competitive. That means more of your payment is going directly towards reducing your credit card debt every month.

Remember that if you haven’t repaid the entire balance by the time the special introductory offer expires, the interest rate on your account will immediately revert to the higher purchase interest rate. So if you still have some balance left, this will be attracting that higher rate.

You’ll may see a bigger benefit by paying off as much of your debt as you possibly can while that rate is still very low.

About ANZ Bank

The ANZ Bank is Australia’s third largest bank, and is well known for being one of Australia’s ‘Big Four’ banks, along with Commonwealth Bank, Westpac Bank and National Australia Bank (NAB). The ANZ Bank is also New Zealand’s largest bank, but the bank also maintains an active presence in 25 other nations around Asia and the South Pacific.

This high visibility and continued presence not only means it’s clearly one of Australia’s most prominent banks, but it also helped to give it a ranking for being one of the top 50 banks anywhere in the world.

History

The bank that most Australians recognise as being the ANZ Bank today actually began as the Bank of Australasia back in 1835, when it received its Royal Charter. The bank opened in Sydney that same year, with a branch of the bank opening in Melbourne by 1838.

However, in 1837 the Union Bank of Australia opened its doors and both banks operated successfully in Australia for more than 100 years.

By 1951, the Union Bank of Australia merged with the Bank of Australasia to become the ANZ Bank.

In 1970, a further merger of the English, Scottish and Australian Bank saw the bank grow once more to become the Australian and New Zealand Banking Group Limited that we know so well today.

The ANZ Bank acquired several smaller banks across Australia and New Zealand to further consolidate its position. These include the purchase of the Bank of Adelaide in 1979, the Grindlays Bank in 1984 and the National Bank of New Zealand in 2003.

Throughout this period, the ANZ also diligently worked to open offices and branches around the world, including offices in New York, Tokyo, Paris, Singapore, Cambodia, Thailand, Beijing, Hong Kong, the Solomon Islands and Papua New Guinea.

By 2009, ANZ Australia entered an agreement with the Royal Bank of Scotland to buy out its Asian operations. It also announced its intention to buy out ING Bank’s 51% share in their long-standing joint venture, which will officially make ANZ Australia’s third largest insurer.

ANZ Bank is divided into two divisions; the Personal Division and the Institutional Division.

The Personal Division of the bank is the one that the majority of clients recognise, as it deals in the finances and personal banking needs of individual customers. There is a wide range of banking products, services and facilities available, including banking accounts, savings accounts, cheque accounts, credit cards, debit cards, personal loans and home loans, to name a few.

The Institutional Division is the side of the company that deals with the finance and banking needs for business clients, organisations and companies.

Online Services

ANZ Bank launched its Internet banking facility back in 1999 and has strived to improve and maintain a high level of performance, confidentiality, security and reliability since.

These days, the range of online banking facilities makes it very easy for customers to access their own accounts online, check account balances, pay bills via BPAY, transfer money between accounts and see your statements at a glance right on your computer screen.

The security employed by ANZ’s online banking system uses a range of different security measures, each designed to further protect the privacy and safety of your account information.

The ANZ Banking Guarantee was put in place to protect customers against unauthorised transactions. If a customer’s account is accessed fraudulently, the ANZ Banking Guarantee will reimburse the cost of those unauthorised transactions. As a part of this guarantee, they ensure that amounts up to $10,000 will be reimbursed within five working days after receipt of your completed documentation.

Mobile Banking

With iPhones offering customers quick and convenient access to the Internet, ANZ released an iPhone banking app that allows you to do your banking via mobile banking. The app is free to download from the Apple app store.

If you don’t wish to download the banking app, you still have the option of logging into your usual Internet banking account using your iPhone’s browser. This is a simplified version of the regular Internet banking site you might be used to accessing from your computer, but it works in exactly the same way, with the same security systems in place.

For those customers without browser-based Internet access or without iPhones, it’s still easy to access your banking via a text based mobile banking option. This kind of TXT banking allows you to check your account balances, see your mini statements to check transactions and even receive alerts on your account.

Using your mobile phone to do your online banking could offer you a safer alternative to using a public computer if you’re away from home and need to transfer funds or check your accounts.

Interviews

• Interview with ANZ Credit Cards

Corporate Social Responsibility

ANZ Bank pledged to create a new corporate responsibility framework that would enable them to strengthen their overall business strategy at the same time as building a recognizable brand that customers can trust.

A big part of that corporate social responsibility is a strong focus to contributing to the world we all live in.

Their contribution to people is to help them create ways to gain control of their finances and develop prosperity through managed use of ANZ Banking products and service. This includes educating customers on best use practices, as well as assisting with employment programs especially for the disadvantaged. They have pledged to a long-term commitment whereby they intend to continue to assist low-income earners to benefit by building up their financial capabilities.

The ANZ focus for communities is aimed around contributing resources and supplying skills that can assist with creating solutions to various community issues that may arise.

Yet the ANZ’s corporate social responsibility focus for businesses is to actively participate as a role model to other businesses when it comes to responsible business growth and ethical behaviour.

ANZ Credit Card Rewards Programs

ANZ Frequent Flyer

The ANZ Frequent Flyer credit card offers customers plenty of ways to accumulate more rewards points so they can reach their destinations much sooner. Instead of receiving reward points that you need to redeem, as regular frequent flyer programs tend to do, ANZ automatically does it for you.

Whenever you use your card to pay for purchases, you automatically have your points converted to Qantas Frequent Flyer points. Of course, you will need to be a member of the Qantas Frequent Flyer program in order to link your account with your credit card.

ANZ also offer you two credit cards linked to the same account and same credit limit. This means you could use your Visa or MasterCard to pay for purchases and receive points, but you might prefer to use your American Express credit card at some outlets to earn bonus points. This gives you an option to earn even more points.

ANZ also has multiple bonus partners. These include Qantas flights and other products, Hertz car hire, and Accor Hospitality. If you shop with those partners and pay for your purchases using your ANZ Frequent Flyer credit card, you’ll earn bonus points, which is an excellent way to boost the number of points you earn very quickly.

ANZ allow you to earn an unlimited number of Frequent Flyer bonus points each month, so you’re not restricted in any way to what you could earn.

Customers can also receive a newsletter that will keep them up to date with any special Frequent Flyer offers, bonuses or other rewards that may become available.

Once you’ve accrued enough Qantas Frequent Flyer points, you can redeem them for flights, accommodation, car hire or other travel related expenses. Of course, your points can also be redeemed for other types of merchandise, such as fashion and beauty, food and wine, entertainment, technology and more.

ANZ Balance Visa:

ANZ Balance Visa credit card is the only one in Australia that offers points for every dollar you pay down on your balance. These are the main benefits:

• Earn 1.00 point for every $1 repaid to your balance, including repayments on purchases, fees, interest, cash advances and transferred balances
• Redeem points for cashback, shopping vouchers and gift cards
• Set up auto-redemption so that your chosen reward is automatically sent to you when you become eligible to receive it
• Rewards points never expire as long as your account remains open
• Visa entertainment provides you with access to special events, exclusive merchandise packages and home entertainment products

ANZ Frequent Flyer Visa and American Express credit cards:

ANZ Frequent Flyer Visa credit card is a companion credit card where two cards are linked on one account, with one annual fee and one statement.

• Earn 1.50 point per $1 on purchases with your ANZ Frequent Flyer American Express card
• Earn 0.50 point per $1 on purchases with your ANZ Frequent Flyer Visa card
• Use your ANZ Frequent Flyer cards at any of ANZ’s Bonus Partners and earn Bonus Points
• Qantas Frequent Flyer points are automatically credited to your Qantas Frequent Flyer account every month
• Exclusive offers from American Express Selects
• Visa entertainment provides you with access to special events, exclusive merchandise packages and home entertainment products

Read the ANZ Frequent Flyer terms and conditions.

ANZ Rewards Visa:

ANZ Rewards Visa features:

• Earn 3.00 point per $1 on purchases
• Earn Bonus Reward Points at a range of Bonus Partner outlets
• Choose from a wide range of rewards: shopping vouchers and gift cards; merchandise and gifts; frequent flyer points; travel and accommodation; and entertainment
• Add up to three additional cardholders to your account. Purchases by additional cardholders can also earn Reward Points that are credited to the account holder
• Visa entertainment provides you with access to special events, exclusive merchandise packages and home entertainment products

Read the ANZ Rewards Credit Card terms and conditions.

ANZ Rewards Visa Platinum:

ANZ Rewards Visa Platinum features:

• Earn up to 3.00 Points per $1 on purchases
• Earn Bonus Reward Points at a range of Bonus Partner outlets
• Choose from a wide range of rewards: shopping vouchers and gift cards; merchandise and gifts; frequent flyer points; travel and accommodation; and entertainment
• 90-day Purchase Security Insurance offering insurance against loss, theft or breakage when the purchase is made on our ANZ Rewards Visa Gold credit card
• Commission-free traveller’s cheques when you purchase through an ANZ branch in Australia
• Visa entertainment provides you with access to special events, exclusive merchandise packages and home entertainment products

Read the ANZ Rewards Platinum Credit Card terms and conditions.

ANZ Frequent Flyer Platinum Visa and American Express:

This ANZ Frequent Flyer Platinum Visa credit card is a companion credit card where two cards are linked on one account, with one annual fee and one statement.

• Earn 1.50 points per $1 on purchases with your ANZ Frequent Flyer Platinum American Express card
• Earn 0.50 point per $2 on purchases with your ANZ Frequent Flyer Platinum Visa card
• Use your ANZ Frequent Flyer Platinum credit cards at any of ANZ’s Bonus Partners and earn Bonus Points
• 90-day Purchase Security Insurance offering insurance against loss, theft or breakage when the purchase is made on your ANZ Frequent Flyer Platinum credit cards
• Overseas Travel and Medical Insurance
• Extended Warranty – Double the manufacturer’s Australian warranty on goods by up to 12 months when the entire purchase is made on your ANZ Frequent Flyer Platinum credit cards
• Exclusive offers and benefits with ANZ Frequent Flyer Platinum American Express
• Access to Visa Platinum Concierge and Visa Platinum privileges with ANZ Frequent Flyer Visa Platinum

Read the ANZ Frequent Flyer Platinum American Express/Visa terms and conditions.

Why choose a ANZ Frequent Flyer Credit Card?

Customers can have two cards under the one account and boost their points-earning. Since each of the packages features a combination between American Express and Visa branded credit card you can make the most of your Qantas Frequent Flyer points whenever you flash your card for purchases.

ANZ Frequent Flyer credit cards also have a concierge service and worldwide travel insurance while you are on the road.

Which ANZ Frequent Flyer Credit Card will it be for you?

• ANZ Frequent Flyer Credit Card
• ANZ Frequent Flyer Platinum Credit Card

ANZ Balance Visa

The ANZ Balance Visa is the only credit card in Australia that will reward you for repaying your credit card. For every dollar you pay off your credit card debt, you’ll earn 1 reward point. This includes making payments on any regular spending you do on your credit card as well as when you’re reducing existing balances.

Unlike other credit cards, you’re also rewarded for repaying even cash transactions, such as cash advances or purchasing traveller’s cheques.

There’s no limit to the number of reward points you can accumulate. You’re simply rewarded every time you make a payment to your credit card. So you can redeem your points the moment they reach a sufficient level to redeem for the reward you want, or you can save them up to redeem for a larger reward later.

Your reward points also never expire, so you can redeem them now for things you want now as a special treat, or you can save them up until you reach a larger balance and then redeem them for something much bigger.

Some of the great rewards you can redeem your points for include gift vouchers to a range of leading retailers. These include Bunnings, K-mart, Myer, Target, Barbecues Galore, Harvey World Travel, Caltex, Darrell Lea, and many more.

Keep in mind that you can also redeem your points for cash back to the values of $20, $50 or $100, which is paid into your ANZ Balance Visa.

ANZ Rewards Credit Cards

The range of ANZ Rewards Credit Cards is designed to offer you rewards for paying for your everyday purchases using your credit card. The difference with this particular rewards program is the higher level of flexibility customers have when it comes to earning more points.

Customers receive two credit cards that are linked to the same account, with the one credit limit and shown on the same statement. You receive an ANZ Visa card as well as an ANZ American Express card.

With the ANZ Rewards Visa Card, you’re able to earn 1.50 reward points for each $1 you spend using your card to pay for purchases. However, when you use your American Express card to pay for purchases at retailers that accept this card, you’ll be earning 3.00 reward points for each dollar you spent.

If you want to increase the number of reward points you can earn, the ANZ Rewards Platinum offers you even more chance to earn points. You still earn 1.5 reward points on each dollar you spend paying for purchases on your ANZ Rewards Platinum Credit Card. But when you use your ANZ Rewards Platinum American Express card, you can earn 3 reward points for every dollar you spend on purchases.

Keep in mind that you won’t earn any reward points at all for cash transactions, such as cash withdrawals or purchasing traveller’s cheques using your credit card.

ANZ also offers you access to a range of bonus partners that will allow you to boost the number of bonus reward points you’re able to earn. Some of those bonus partners include Accor Hospitality, ANZ Car Insurance, All Season Hotels, Dreamworld theme park, WhiteWater World theme park, Fast Flowers, Harvey World Travel, Hoyts Cinemas, Mercure Hotels, Novotel Hotels, Prouds the Jewellers, Pullman Hotels, Stamford Hotels, Thrifty Car Hire, and many more besides.

Simply use your card to pay for purchases with any of the ANZ bonus partners and you’ll earn bonus reward points on the amount you spend.

When you’ve accumulated enough reward points, you can redeem them for items that suit you and your preferences. You might prefer to redeem your reward points for cash back that will be paid back onto your credit card for you.

Or you might prefer to browse the enormous selection of rewards available that include merchandise, shopping vouchers with many retailers, gift cards, fuel vouchers, travel gift cards, flights, Frequent Flyer points, car rentals, accommodation, entertainment, event tickets, movie tickets and even theme park tickets.

With so many great rewards to choose from and so many ways to earn plenty of rewards points, the ANZ Rewards credit cards are an excellent option.

ANZ Sphere Rewards

The ANZ Sphere Rewards program is the program available for customers with ANZ First Visa or ANZ Platinum cards only.

Customers are able to earn 1 point for every $1.50 spent paying for purchases using your credit card. Your reward points will never expire, as long as you still have your account open and you must make at least one purchase each year using your credit card. This means you’re able to accumulate your points and save up to redeem them for larger reward items.

However, you can earn even more points by using your credit card to pay for purchases through ANZ’s Bonus Partners. Some of these partners include Harvey World Travel, Thrifty Car Hire, Accor Hotels and many more.

Redeeming your reward points is easy and you have a choice of a vast range of rewards to choose from. You can choose to redeem your points for shopping vouchers at a massive selection of leading retailers, including Angus & Robertson, Athlete’s Foot, Beaurepairs, Bed Bath & Table, Bunnings Warehouse, Caltex, Coles Supermarkets, Country Road, Harvey Normal, Harvey World Travel, Hoyts Cinemas, Myer, Prouds the Jewellers, Target, Thrifty Car Hire, Toys R Us, Village Cinemas and many, many more.

You don’t have to accept shopping vouchers and gift cards if you don’t want to. ANZ Sphere Rewards can allow you to redeem your points directly for items they have available. These include homeware and kitchenware, electronic items, telephones, iPods, cameras, computers, luggage sets, wine and spirits and many more besides.

If you don’t want to redeem your points for items, you can opt to redeem them in return for the amount of your annual account fee. Effectively, your rewards points are able to cover the cost of your credit card, as long as you have sufficient points.

ANZ Credit Card Optional Benefits

When you have an ANZ credit card, you’re encouraged to tailor it specifically to suit your own needs and purposes. Only ANZ credit card customers have this range of flexibility and access to benefits that are designed to make life just that little bit easier.

• ANZ CreditCover Insurance. ANZ CreditCover can offer customers peace of mind at an affordable price. If you’re stuck with a reduced income after an accident or illness, or after being retrenched from your job, you can have your minimum monthly credit card payments covered by this option. However, if you happen to be diagnosed with something far more serious, such as a critical illness, disability or even death, your ANZ CreditCover Plus insurance will pay off your entire ANZ credit card debt up to an amount of $50,000. Your ANZ CreditCover Plus insurance policy will also cover you in the event of a stolen credit card. You’ll receive a lump sum benefit of $200 if your credit card is reported as being stolen. You must report the incident to the police in order to qualify for this payment amount.
• Secure Sentinel. Secure Sentinel offers customers security and peace of mind against identity theft, credit card theft and fraud. However, with Secure Sentinel, you can register all of your cards, not just your ANZ credit cards, and know that you’re one phone call away from being protected. Any registered cards you’ve notified Secure Sentinel about will be cancelled quickly and easily for you. Secure Sentinel will cancel and replace all your stolen credit cards quickly for you. If the theft happened while you were travelling overseas, they’ll also offer you an emergency cash advance amount of up to $1,000 to help you out while you’re away. However, if you lose your Australian passport, Secure Sentinel can arrange the cancellation of this document and help you contact the nearest Australian Consular Office. You can even protect your keys against being stolen, with Secure Sentinel tagging.
• eDine. eDine is an online dining program that can allow you to save plenty of money. This leisure program offers a huge range of discounts on thousands of eateries, restaurants, cafes, hotels and bistros all over Australia.
• ANZ Wine Club. If you really enjoy your wine, you could benefit from receiving excellent wine deals at special discounted prices. This includes premium wines and budget wines to suit every taste and occasion.
• ANZ Car Rental Cover. If you know you’ll need car hire, or if you’re a regular interstate traveller, you could benefit from discounted car rental insurance cover. Your excess amount is reduced if you do happen to have an accident in a rental car.

ANZ Credit Card Security

ANZ Bank has gone to great lengths to ensure their customers have the latest in security advancements to help protect and secure their accounts.

All of ANZ’s credit cards are protected using the ANZ Falcon security, but there are far more security measures in place, all designed to help protect your accounts and offer you a level of peace of mind.

Here are some of the security features available to ANZ customers:

• ANZ Falcon. The ANZ Falcon offers customers anti-fraud protection. Your account is monitored 24 hours a day, constantly on the alert for any suspicious account activity. Any kind of unusual spending behaviour that doesn’t fit with your usual spending patterns is tracked. You’re also contacted immediately to verify if the transaction is legitimate or not. If the transaction is deemed to be suspicious, your account is immediately blocked. If you know you’re going to be travelling overseas, be sure to call ANZ and let them know of your destination. Otherwise, the security measures put in place to protect you against fraud could also mean the first time you try to use your card overseas might just see ANZ Falcon flag that transaction and block your account.
• ANZ Fraud Money Back Guarantee. The ANZ Fraud Money Back Guarantee will happily cover your losses in the event of a fraudulent transaction on your ANZ account. So if someone else has accessed your credit card and made a transaction you didn’t authorise, you could have your account credited with the amount of the loss you experienced. Keep in mind that you will need to notify ANZ as quickly as possible of the fraudulent transaction.
• Pen or PIN. With the newer micro-chipped credit cards, you now have the option of signing for your purchases or entering a pin. If you’ve ever watched retail assistants accept signatures for credit card purchases, you might have noticed they’re not always as vigilant as they could be. Yet you also have the option of entering a PIN to authorise your purchase instead of signing with your usual signature. You simply select the authorisation option that is most convenient for you at that time.
• Security Chips on Cards. All ANZ credit cards and debit cards are sent out fitted a security chip in a deliberate effort to make it much harder for fraudsters to copy credit card. This offers customers a greater level of protection against theft and counterfeiting. Any card with a security microchip embedded into it will be far more secure than the older cards that only have a magnetic strip along the back. That little chip contains encrypted information that pertains to the security of your transactions. Your personal information is not stored on the chip.
• Protection against Internet Fraud. ANZ work diligently to protect customers in as many ways as possible against the incidence of Internet fraud. There are several scams and fraudulent websites circulating the Internet at any given time, targeting customers who may not be fully aware of scams like these. These scams can include email ‘phishing’ scams, where a fraudster will send an email designed to look like it was from your bank. You’re invited to click a link to confirm your online banking details. Unfortunately, the website you’re taken to doesn’t belong to the bank at all. It belongs to the people operating the scam, who are actively trying to access your personal banking details. You should also remember to be very careful about logging into your ANZ Internet Banking account in a public place. Keep your customer registration number and password hidden from people around you. Be absolutely sure you uncheck the ‘save my password’ option so that the public computer you’re on doesn’t store your log-in details. When you’re finished with your Internet banking session, log out of your account and close the browser completely when the log-out screen appears.
• Security Alerts. ANZ Bank offers regular security alerts to its customers. These alerts are often notifications of any fraudulent or scam emails circulating, any hoax websites, or phone scams operating. These scams are often conducted by people hoping to secure the personal banking information of as many customers as they can access so they can conduct fraudulent activity.

Switching Banks to ANZ

ANZ have worked hard to make it easy for customers to switch over from their existing banking accounts over to ANZ accounts. You have the option of a self-service switch over or a branch assisted switch over to ANZ.

With a self-service switch over from your old bank over to ANZ, you simply open your ANZ account. Then log in to your online banking account and use the convenient Online Switching Service feature you’ll find there. This will automatically create letters to any of the companies, businesses or services you make regular direct debit payments to and let them know about your new account details. It will also create a letter to notify your payroll officer where your salary should be paid into from now on.

You will need to fill in your account details for your new ANZ bank account and you’ll need to have access to the details for your old bank accounts. This will include things like the BSB number, the account number your direct debits are taken from and the full account name.

When your letters are generated for you, simply print them out and sign at the bottom before. Then all you have to do is send them out to the organisations, companies or creditors you want to inform of your change in banking details. They’ll update your direct debit information very quickly after receiving those letters and your payments will resume from your new account.

Of course, if you prefer, the friendly staff at your local ANZ branch are also able to help you make the switch from your old bank over to ANZ much simpler too. Simply ask a representative at your old bank to print out a list of payments that go into and out of your account. This list should include any direct debits or direct credits that have been paid into and out of your account over the last 12 months.

Take that list to your local ANZ branch and the staff member will help you with switching all those payments over to your new account for you.

ANZ Customer Service

The ANZ Bank has long upheld its commitment to its customer service charter. They strive to provide their customers with banking solutions designed to meet their financial needs, but they also work hard to make sure those solutions are as simple as possible.

If customers do require assistance with any face of their banking, ANZ also provides quick, convenient access to banking representatives who are trained to offer friendly, reliable service.

The website is an excellent stopping point for customers seeking ways to contact a representative. A full listing of various department phone numbers, email addresses and local branch location details makes it easier for customers to speak to an ANZ representative when they need to.

They are also well equipped to handle complaints and reach a rapid resolution so that customers’ concerns are addressed as quickly as possible.

However, where ANZ’s customer service charter really excels is their steadfast approach to helping their customers increase a level of financial literacy, even while they maintain a strategy of responsible lending.

ANZ Bank have a strong ethic regarding their desire to help Australians improve financial literacy, especially those who are vulnerable or disadvantaged in some way. They provide financial counsellors and community educators who are trained to help build financial skills and knowledge, and these are deployed right around Australia in an effort to reach as many customers as possible.

Contact Numbers

ANZ Bank make it very easy to contact them in a number of ways. Their call centres are open 24 hours a day, 7 days a week, so if you need to speak to a representative about your account or to report a lost or stolen card, someone is there to take your call.

ANZ also have online enquiry facilities, if you’d prefer to submit your enquiry online.

Here’s a quick guide to the contact numbers you might need:

General Enquiries: 13 13 14	Use this number if you wish to speak to a representative about your account, to access phone banking, to query an entry listed on your statement, or any other general enquiry.
Lost or Stolen Credit Cards: 1800 033 844 (International call: +61 3 9683 7043)	If you lose a credit card, or it’s stolen, you should report it at once to the number shown above. This will direct you to the correct department.
Credit Card Enquiries: 13 22 73	Use this number to discuss anything that relates to your existing ANZ credit card account.
Financial Difficulty: 1800 252 845	If you know you’re experiencing financial difficulties, or you believe you are likely to be late on a payment, call ANZ at once. Their experienced representatives may be able to work with you to find a solution designed to help you in your time of hardship.
Home Loans: 13 25 99 (1800 035 500)	If you have queries regarding your current home loan, wish to apply for a top-up to your existing home loan, apply for a new loan, or otherwise discuss your mortgage, call this number.
Complaints: 1800 805 154 (toll free)	If you’re not happy about something pertaining to your ANZ accounts, call this number. The staff will work with you to reach a speedy resolution to your problem.
Report a Scam Email: 13 33 50	If you’ve received an email asking you to verify your information that looks suspicious, report it at once to an ANZ Bank representative.
Shareholder Enquiries: +61 (0)3 8654 9977	If you own ANZ shares and you have queries regarding your shareholdings, you can call this department direct.

Branches

The ANZ Bank has so many local branches that you should find it easy enough to find one near you. In case you can’t locate one, the website features a handy ANZ branch locator that will show you your nearest branch all over the world.

The standard branch opening hours are from 9.30 to 4.00 on Monday through to Thursday, with the branches remaining open until 5.00 on Fridays.

However, there are some branches offering extended opening hours. These are usually open Saturday mornings for most branches around Australia, although some offer extended hours on Thursday evenings as well.

If you need more help finding an ANZ branch, ATM, business centre or night safe near you, call 13 13 14

Complete guide to applying for an ANZ Bank Credit Card online

Once you have reviewed all the features offered by the great variety of ANZ Credit Cards, as detailed on their website, and you wish to go ahead with an application, you must first of all fulfill the following criteria:

• You must be at least 18 years old.
• You must have a good credit rating.
• You must have an annual income of at least $15,000 if you are applying for an ANZ credit card.
• You must have an annual income of at least $50,000 if you are applying for the ANZ Gold or Platinum credit card, or if you are a non-permanent resident seeking to apply for any ANZ credit card.

When making an ANZ credit card application, you will have to provide the following information:

• Your email address, to be notified of a response in 60 seconds.
• Your driver’s licence number, if you have one.
• Your employer’s address and contact number.
• Your accountant’s name and contact number if you are self-employed.
• Details of all your income, assets and liabilities.

What happens next with your ANZ credit card?

Once you have submitted your application for an ANZ credit card online, you will receive a decision in principle within a minute, along with a unique application reference number.

If the decision is positive, and you are a totally new customer to ANZ, you must then go through ANZ’s Customer Identification Process. Verification of your identity is mandated by the Australian government. To do this, you will need to take the appropriate documents into an ANZ branch in Australia so that an ANZ representative can check them. If you already bank with ANZ then your identity will already be confirmed on the system.

If, after all your details have been processed, you are fully approved, then you will normally be sent your ANZ credit card within five working days. You will need to activate your card before you can use it for purchases or balance transfers. Notification of your PIN will be sent separately to arrive a couple of days after your card. When you start making purchases, you will have the option of keying in your PIN or confirming by signature. However, with the ANZ American Express credit card, there is no PIN, so you will have to confirm by signature only.

Once you are up and running with your ANZ credit card, it is simple to keep an eye on your account and manage it via ANZ Internet banking, phone banking, or mobile phone banking. For this, you will need to register.

Frequently Asked Questions about ANZ Credit Cards

How Is My Interest Calculated?

The interest on your credit card is calculated on the balance amount you owe each day. The daily interest amount is calculated by taking your annual interest rate and dividing it by 365.

If you make any purchases, cash advances or if the charges for last month’s interest have added onto your balance, interest will be charged on the total amount you owe on that day. At the end of the month, the daily interest figures are shown as the total monthly figure on your statement.

Can I Pay a Lump Sum to My Credit Card Now And Miss My Monthly Payments for a Few Months?

No. You are obliged to make at least the amount of your minimum monthly payment on or before the due date each month. If you choose to pay extra in one particular month off your balance, this will not remove your obligation to make a payment next month as well.

By missing a monthly payment, you may incur late fees or penalty fees on your account. You may also be charged penalty interest on your balance amount in some instances. If the amount of your interest costs and fees takes your account over your approved credit limit, you may also incur over-limit fees.

In the event that you want to go on holidays for a while and you know you’ll be away when your payment is due, you can elect to set up a direct debit payment arrangement to make sure that payment is paid on time.

What Is A Credit Limit?

The credit limit on your credit card is the amount your account was approved for. You can pay for purchases and spend amounts up to this limit. However, you need to be careful not to spend more than the credit limit amount you were approved for.

This also includes checking that your balance isn’t very close to your available limit. This is because when your interest charges are added to your account, these could take your balance over your approved credit limit. You may be charged an over-limit fee if this happens. If you have spent more than your allowed credit limit, you may find that further transactions are declined or rejected.

Why Did I Get Charged a Late Fee When I Paid My Bill By BPAY On Time?

If you make your credit card payment via BPAY on the due date, you could find you’re charged a late payment fee on your ANZ credit card. This is because BPAY payments can sometimes take up to 2 working days to reach your account.

If you intend to make your payments via BPAY, be sure you initiate the payment well before the due date shown on your statement. This will help you avoid late fees or penalty fees.

Does The 0% Interest Rate On Purchases With the ANZ Low Rate Mean I Don’t Have to Make Any Payments for 6 Months?

No. Even though you won’t be charged any interest on the purchases you pay for using your credit card for the first six months, you must still make the minimum monthly payment due on or before the due date every month.

Zero interest does not mean zero payments. You are still obligated to maintain regular repayments, or you may incur late fees and penalty fees. You may also find that ANZ can revoke the 0% interest rate if your payments are consistently late and begin charging interest at the regular purchase interest rate on the amount you owe

How Much Is the Over-Limit Fee?

If your account does exceed the available credit limit, you will incur a $20 over-limit fee. This will be added to your account balance.

Some customers may be exempted from this fee. These include customers receiving Government benefits who also own an ANZ Access Basic bank account.

What Is An Informal Over-Limit Amount?

There are times when transactions may take you over your approved credit limit. This might occur if your interest charges are added to a balance that is already very close to the credit limit, or it may be due to delayed processing from the merchant.

If this happens, you may apply for an Informal Over-Limit amount. This means ANZ will allow you to make a transaction that you already know is going to take you over your credit limit. You will incur a $20 over-limit fee when this occurs.

I Don’t Want to Go Over My Approved Credit Limit. Can I Stop This?

Yes, you can opt out of the Over-limit amount. This will mean any transaction you try to make that is likely to take your credit card balance over your approved limit will be declined.

How Do The Interest Free Days On My Credit Card Work?

Your credit card may offer an interest free period of up to 44 days on purchases. This means that if you were to pay for a purchase on the first day of your statement cycle, you would potentially have up to 44 days where there would be no interest charged on the amount you spent.

However, you must repay your entire balance in full on or before the due date shown on your statement in order to be eligible for the interest free days. It’s important to be aware of when your statement cycle begins and when it ends in order to make sure you aren’t being charged interest on your purchases.

You will also need to be sure that you don’t use your card for any cash transactions, such as withdrawals from an ATM or EFTPOS. These transactions will incur interest from the date of the transaction and are not part of the interest free days.

Why Does My Statement Show Two Amounts of Interest?

If you have paid for purchases using your credit card and you haven’t repaid the balance, you will see an interest charge on your statement that is calculated on the amount you spent on those purchases.

However, if you also made a cash transaction, such as withdrawing cash from an ATM, or purchasing traveller’s cheques with your credit card, you may be charged interest at the cash advance rate. This is usually higher than the rate charged on purchases.

So your statement will show an amount of interest that applies to the amount you spent on purchases and a separate amount for the rate that applies to your cash transactions.

Do I Only Earn Reward Points On My ANZ Balance Visa When I Pay Back the Entire Balance?

No, you will earn 1 point for every dollar you repay off your outstanding balance. This means you’ll even be earning reward points for only making a minimum repayment, but you could be earning significantly more benefits by paying extra off your card.

This is because you’ll earn even more reward points, but you’ll be reducing the amount of interest you pay each month on your credit card bill.

How Will I Know What Rewards I Can Redeem My Points For?

When you receive your Rewards Points statement, you should also receive a rewards guide. This will show you the rewards available and the number of points required to obtain that particular reward.

You can also browse through the rewards selections on the Rewards Program website.

How Can I Redeem My Rewards Points?

You can visit the anzbalancevisa.com website and check how many points you have available. Select the reward you want to redeem your points for and your chosen reward will be issued to you.

From the website, you can set up an auto-redemption feature. This allows you to choose how you want to spend your points, and the system will automatically redeem your points for you once they reach a high enough amount.

What Is a Balance Transfer?

A balance transfer occurs when the amount you owe on an old credit card with another bank, credit union or store card is transferred over to your ANZ credit card.

This can be ideal for those wanting to reduce the amount of interest they pay. It can also be a good way to begin reducing the amount of credit card debt you have.

Why Should I Transfer My Outstanding Balance On My Old Credit Card to ANZ?

If you apply for an ANZ credit card that offers a special introductory low interest rate on balance transfers, you could be reducing the amount of interest you pay dramatically.

When you’re paying less interest on your outstanding debt, you have the opportunity to pay off your balance much quicker. This is especially true if you continue to pay the same amount in monthly payments as you were paying on your old account, as you’re paying much more off the balance and far less in interest.

Just keep in mind that the introductory low interest rate will only last for a limited time. Keep an eye on your statements so that you know when your low balance transfer rate will expire.

How Much Money Can I Save By Doing a Balance Transfer?

The answer to this question will depend heavily on the amount you owe, and the amount you’re currently being charged in interest from your current bank. Check your statements to see what interest rate your existing bank shows there.

When you know what rate of interest your non ANZ credit or store credit card debt is attracting, compare this to the balance transfer special introductory rate offered by ANZ. You can then compare the amounts by entering them into a balance transfer calculator.

What Does a Balance Transfer Calculator Do?

A balance transfer calculator will calculate the difference in the amount of interest you’ll pay if you stay with your current credit card, compared to the amount you’ll pay if you switch to ANZ.

Remember that the calculator works by assuming that you won’t pay for any purchases using your balance transfer credit card during the introductory low interest rate period. The calculations also include a repayment of 2% of the balance amount made by the due date each month.

You can alter the numbers you input to see how different interest rates and various introductory terms can affect how much you’re likely to save.

Will I Be Charged a Fee If I Want To Do a Balance Transfer?

If you complete the ‘balance transfer’ option at the time of completing your initial ANZ Credit Card application, no fee will apply. However, if you activate the balance transfer option after you’ve already applied for your card, you may incur a fee that is 1% of the balance amount you want to transfer over to ANZ.

Are All The ANZ Balance Transfer Interest Rates The Same?

No. It’s important you compare the different offers available properly to ensure you’re applying for the right credit card and the right interest rates to suit your particular needs.

Be sure to compare the available balance transfer rates and term of the introductory offer so you know which offer will suit your own financial needs best.

Can I Design My Own Card?

Yes. The ANZ designmycard feature allows you to personalise some credit cards however you want. You can add your own image, logo, photo or design to create your own personalised credit card.

This feature is only available on ANZ First, ANZ Low Rate and ANZ Balance Visa card.

* The credit card offers compared on this page are chosen from a range of credit cards CreditCardFinder.com.au has access to track details from. ‘Best’ and ‘Top’ are ratings which are subject to our consideration and is not rated against all Australian credit cards. We recommend you take this information into account when comparing credit cards.