Commonwealth Bank complimentary travel insurance for credit card holders

Information verified correct on September 23rd, 2016
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Complete guide to Commonwealth Bank complimentary travel insurance

Since 1 July 2015, the Commonwealth Bank’s complimentary credit card insurance has been provided by Allianz Global Assistance (AGA) rather than Zurich. As a result, the insurance cover available to CommBank cardholders has changed. To confirm what you’re eligible for and how you can receive cover, read through our guide and discover what the new insurance policy means for you. This page is a summarised guide for CommBank’s complimentary insurance policy.

Please keep in mind that the available cover will also vary from person to person, so you may need to contact Allianz Global Assistance (AGA) directly should you have any specific enquiries. Please see the Credit Card Insurances Product Disclosure Statement (PDS) and Information Booklet available on the CommBank website for a full overview of the inclusions and exclusions and to confirm what coverage is available.

What does this insurance policy cover?

What are the eligibility requirements?

Similar to the previous policy, cardholders must meet a number of eligibility requirements before they can receive cover. If you’re a current cardholder of a Commonwealth Bank Gold, Platinum or Diamond credit card (personal or business), you’re entitled to certain travel insurance options at no additional cost. However, there are some requirements that you’ll need to meet:

  • Policy activation. The base travel insurance coverage is automatic for eligible CommBank cardholders. However, you will need to activate the policy via NetBank to get comprehensive travel insurance coverage.
  • Age. The international travel insurance is only available to cardholders aged up to 79 years old. Cardholders aged 80 years and above will be ineligible to apply for the international travel insurance, but may be covered by specified policies upon approval from AGA.
  • Spouse and dependent children. If your spouse or dependent children are travelling with you and meet the other eligibility requirements, they will also be covered under the new policy.

Definition for spouse and dependents

Spouse. Partner of the cardholder who is permanently living with the cardholder at the time the journey starts.

Dependents. 

  • All unmarried children up to and including the age of 18, who the cardholder has sole custody of or shared custody of and who live with the cardholder.
  • All unmarried children from the age of 19 to and including 21 years of age, who are full-time students attending an accredited institution of higher learning in Australia and who the cardholder has/ had sole or shared custody of, and who are dependent upon the cardholder for their maintenance and financial support.
  • All unmarried persons who are physically or mentally incapable of self-support who the cardholder has custody of and who live with the cardholder.
  • Location. If the Australian Government Department of Foreign Affairs and Trade or any other government or official body has released a warning or updated the warning risk rating to “reconsider your need to travel” or “do not travel” on a destination, customers travelling there will not receive cover.
  • No pre-existing medical conditions. The insurance base cover doesn’t apply to pre-existing medical conditions. However, you can apply for additional cover to receive approval for pre-existing conditions through an upgraded policy. Additional fees may apply if the cover for pre-existing medical conditions is approved.

What is considered a pre-existing medical condition?

According to the policy booklet, a pre-existing medical condition refers to a medical condition of which you were aware either: 1. prior to the time you became eligible for the covers provided in the policy booklet that involves: a) your heart, brain, circulatory system/blood vessels; or b) your lungs or chronic airways disease; or c) back pain requiring prescribed pain relief medication; or d) surgery involving any joints, the back, spine, brain or abdomen requiring at least an overnight stay in hospital; or e) Diabetes Mellitus (Type 1 or Type 2).   OR   2. In the two years prior to the time you became eligible for the covers provided in this booklet a) for which you have been in hospital or emergency department or day surgery; or b) for which you have been in hospital or emergency department or day surgery; or c) requiring prescription pain relief medication.   OR   3. prior to the time you became eligible for the covers provided in this booklet that is: a) pregnancy; or b) connected with your current pregnancy or participation in an IVF program.   OR   4. for which, prior to the time you became eligible for the covers provided in this booklet a) you have not yet sought a medical opinion regarding the cause; or b) you are currently under investigation to define a diagnosis; or c) you are awaiting specialist opinion. The above definition applies to you, your travel companion, a relative or any other person.
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How do I know if I’m covered and what I’m covered for?

There are three different levels of coverage available for this complimentary travel insurance. These are:

  1. Base cover
  2. Activated policy
  3. Upgraded policy

Below we’ve outlined these three elements, including how you can access them and the cover they provide:

1. Base cover. If you’re a Gold, Platinum or Diamond cardholder and meet the above mentioned eligibility requirements, you’re entitled to Commonwealth Bank’s credit card travel insurance. The base cover is complimentary, automatic and also applies to your eligible spouse or any dependent children travelling with you. The base cover will provide 3 months of insurance after the date of departure for Gold personal and business cardholder’s, 6 months for Platinum personal and business cardholders, or 12 months for Diamond cardholders. The base cover includes the following:

  • Overseas Emergency Medical Assistance
  • Overseas Emergency Medical and Hospital Expenses
  • Personal Liability

However, if you want to take advantage of the full international travel insurance cover, you’ll need to activate the policy to ensure you’re covered for the duration of your holiday.

2. Activated policy. You can activate your travel insurance policy by logging into NetBank and following the prompts. To ensure the activation process runs smoothly, make sure to have details regarding your trip (including destination and duration) handy. The activated policy and international travel insurance includes cover for:

  • Cancellation and rearrangement expenses
  • Trip disruption
  • Loss of luggage and personal items

The activated travel insurance policy is complimentary. However, the range of coverage varies according to the card you hold. For example Gold cardholders receive different benefits to Platinum or Diamond cardholders. See page 62 through to 79 of the insurance policy booklet for a full list of the cover. If you find that your needs aren’t met by the base or activated policy (for example if you have a pre-existing medical condition or are aged 80 years or older), you will need to take the next step of applying for an upgraded policy.

  • Certificate of insurance. Upon activating your international travel insurance cover, you will receive a digital copy of your policy outlining the specific details of your cover. This includes your policy and receipt number, travel destinations being visited, upgraded policies and emergency contact numbers you will need.

3. Upgraded policy. When you’re activating your policy, you will also be shown which upgraded policies you’re eligible to apply for. Some of the upgrades available to cardholders include:

  • Approved pre-existing medical conditions not automatically covered if you’re aged 79 years or under
  • Any travel days over and above your complimentary journey period
  • Certain benefits relating to snow sport activities
  • Benefits relating to cruising
  • Increased rental vehicle insurance express
  • If you’re aged 80 years or over, you can apply to include medical cover, subject to CommBank and AGA’s approval

Keep in mind that cardholders who have received a certificate of insurance for an activated policy cannot apply for the upgrade policy, which is why CommBank detail the upgrade options available to you during the activation process.

What can I apply for if I’m aged 80 or over?

If you’re aged 80 or over, you can apply for the medical cover that is included in the base cover for persons aged 79 years and younger. You will need to complete a medical assessment which will be reviewed by Commonwealth Bank and Allianz Global Assistance and is subject to their approval. The upgrade policy includes:

  • Overseas emergency medical assistance
  • Overseas emergency medical and hospital expenses
  • Cancellation fees and lost deposits (where a claim is due to death, sickness or injury of a cardholder or spouse aged 80 years or over at the time of activation)

If your application for an upgraded policy is declined, you will still be covered by the other non-medical benefits covered by the international travel insurance.

What can I apply for if I have a pre-existing medical condition?

The international travel insurance base cover and activated policy only offer medical and hospital expenses cover for unforeseen emergency medical events which occur overseas. So if you’re aged 79 or under and have a pre-existing medical condition, you’ll need to apply for an upgraded policy if you wish to receive medical cover. You will be unable to receive cover if:

  • You do not apply for cover of that pre-existing medical condition
  • You apply for cover of that pre-existing medical condition and AGA do not agree to provide cover for the condition
  • AGA agrees to provide cover for the pre-existing medical condition and you do not pay the relevant additional premium

If you are 79 years of age or under and have a pre-existing medical condition, you can apply for this additional cover online or over the phone.

What pre-existing medical conditions are covered?

  • acne
  • asthma, provided you are under 60 years of age and you have no other lung disease
  • bunions
  • carpal tunnel syndrome
  • cataracts
  • cleft palate
  • cochlear implant
  • coeliac disease
  • congenital adrenal hyperplasia
  • congenital blindness
  • congenital deafness
  • conjunctivitis
  • dengue fever
  • diabetes (type 1 or 2) or glucose intolerance provided: you were diagnosed over 6 months ago, had no complications in the last 12 months, no kidney, eye or neuropathy complications or cardiovascular disease and you’re under 50 years of age
  • dry eye syndrome
  • dupuytrens contracture
  • ear grommets, if no current infection
  • eczema
  • gastric reflux
  • glaucoma
  • gout
  • hay fever
  • hiatus hernia, if no surgery planned
  • hormone replacement therapy
  • hypercholesterolaemia (high cholesterol)
  • hyperlipidaemia (high blood lipids), provided no cardiovascular disease and/or no diabetes
  • hypertension, provided no cardiovascular disease and/or no diabetes
  • hypothyroidism, including Hashimoto’s disease
  • Lipoma
  • Macular degeneration
  • Meniere’s disease
  • Rhinitis
  • Rosacea
  • Sinusitis
  • Tinnitus
  • single uncomplicated pregnancy, up to and including 23 weeks, not arising from services or treatment associated with an assisted reproduction program including but not limited to in vitro fertilisation (IVF)
Compare Commonwealth Bank Credit Cards with Complimentary Insurance

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Upgrade options

The Commonwealth Bank insurance policy allows cardholders to upgrade their cover with packs relevant to their particular trip, including snow sports and cruises. Continue through our guide to discover what these packs offer and how you can access them.

  • Snow pack
  • Cruise pack

Who can apply for these packs? All eligible Commonwealth Bank credit card holders are entitled to apply for the international travel insurance policy if they hold a current Activated Policy.  

How can I apply for a pack? You can generate a quote for either of these packs through your NetBank account or by contacting Allianz Global Assistance directly (1800 837 177). You’ll need to enter the destination, duration and some other details regarding your trip, so make sure to have those handy. AGA contact details: 1800 837 177. Available from 8:00am and 7:00pm( AEST) Monday to Friday and 8:00am to 5:00pm (AEST) on Saturday.

Snow pack

What does the snow pack cover?

Own Snow Sport Equipment: If your snow sport equipment is stolen, accidentally damaged or is permanently lost. Cover is available up to $2,000 for the cardholder or $4,000 for a cardholder travelling with a spouse/ dependents.   Snow Sport Equipment Hire: The costs of hiring alternative snow sport equipment will be cover the following:

  • Accidental loss, theft of, or damage to your snow sport equipment for which a claim has been accepted by AGA under Benefit 16.1 – Own snow sport equipment
  • The misdirection or delay, for a period more than 24 hours, of snow sport equipment owned by you
  • Snow sport equipment hire insurance excess will be reimbursed if you have undertaken/ paid for snow sport equipment hire cover from the hire company and you are charged an excess following the loss of, or damage to the snow sport equipment hired

A maximum of $2,000 per cardholder or $4,000 a cardholder travelling with a spouse/ dependents can be claimed. Injury or Sickness: If resulting from injury or sickness during your journey, you are unable to utilise the full duration of your pre-booked and pre-paid ski passes, snow sport equipment hire, tuition fees or lift passes, AGA will reimburse you the irrecoverable cost of the unused portion for each insured person.

  • A medical certificate is required from your treating medical adviser in support of your claim for injury or sickness.

A maximum of $1,000 per cardholder, or $2,000 for a cardholder travelling with a spouse/ dependents, can be claimed from this specific scenario. Piste Closure: If, as a result of not enough snow, bad weather, power failure during your journey, or all lift systems in your pre-booked holiday resort are closed for more than 24 hours; Allianz will pay up to $100 per 24 hour period for either of the following cases:

  • The cost of transport to the nearest resort
  • The cost of additional ski passes.

A maximum of $1,000 per cardholder, or $2,000 for a cardholder travelling with a spouse/ dependents, can be claimed for Piste Closure.   Bad Weather & Avalanche Closure: AGA will pay the reasonable extra travel and accommodation expenses that you need to pay if your pre-booked outward or return journey is delayed for more than 12 hours from your scheduled departure time because of an avalanche or bad weather. A maximum of $1,000 per cardholder, or $2,000 for a cardholder travelling with a spouse/ dependents, can be claimed for “Bad Weather & Avalanche Closure”.

What is excluded?

Please note that AGA does not insure you or any event that is caused by or arises from:

  • Off-piste snow skiing
  • Off-piste snowboarding
  • Snow mobiling

Cruise pack

What does the cruise pack offer?

Cabin confinement. AGA will pay you $50 for each period of 24 hour if, as a result of injury or sickness during your journey, you are confined to your cabin or the cruise vessel’s hospital. A maximum of $500 per cardholder, or $1,000 for a cardholder travelling with a spouse/ dependents can be claimed from Cabin Confinement.

Pre-Paid Shore Excursion Cancellation. AGA will pay for cancellation fees and lost deposits if you cannot participate in your pre-paid shore excursion(s) due to your confinement in your cabin or hospital bed in the cruise vessel’s hospital. A maximum of $1,000 per cardholder, or $2,000 for a cardholder travelling with a spouse/ dependents can be claimed under Pre-Paid Shore Excursion Cancellation.

Formal Cruise Attire Lost, Damaged or Delayed. If during your journey, your formal wear is stolen, accidentally damaged or is permanently lost, AGA will cover you up to a maximum of $250 per cardholder, or $500 for a cardholder travelling with a spouse/ dependents. AGA will reimburse you for your reasonable expenses up to the applicable limit if your formal wear is delayed, misdirected or misplaced while on the outward portion of your journey for over 12 hours from the time you boarded the cruise vessel, and it is necessary to purchase or hire replacement formal wear.

Marine Rescue Diversion. AGA will provide $100 a day up to a maximum of 5 days ($500) if during your journey, the cruise vessel diverts from its scheduled course to affect a marine rescue. If you’re travelling with an eligible spouse/ dependents, this coverage is available to a maximum of $1,000.

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What is the claim process?

Please contact Allianz Global Assistance, not the Commonwealth Bank, in the event of a claim. CommBank is not involved in processing insurance claims.

24 hour Emergency Assistance

Important numbers: Phone (reverse charge from overseas): +61 7 3305 7499 Phone: 1800 837 177 (within Australia)

General enquiries

Phone: 1800 837 177 (within Australia) Phone: +61 7 3377 3988 – select from available options (overseas)

If you are in Australia, follow the steps listed below

You must give notice of your claim by:

  • Completing a claim form and sending it to Allianz Global Assistance, or calling Allianz Global Assistance
  • Within 30 days of, or as soon as possible, after returning home from overseas or interstate (even if you previously reported the matter to AGA or CommBank)
  • If you have already arrived home, within 30 days of, or as soon as possible after learning of an occurrence (loss, damage, injury or breakdown) that may result in a claim
  • Documentation may be required to support your claim at your expense, examples such as but not limited to police reports, valuations, medical reports, original receipts or proof of purchase and ownership.

Insurances provided under this policy

Medical cover

International cover

The medical cover you’re eligible for will depend on the credit card you use. To help you figure out what you’re eligible for, we’ve outlined the different covers you’ll receive based on your card below.

Gold card

BenefitPolicy limit
Overseas Emergency Medical AssistanceUnlimited
Overseas Emergency Medical & Hospital ExpensesUnlimited
Emergency Dental Expenses (per person)$1,500
Cash in Hospital Allowance ($75 per 24 hours continuous hospital confinement)$7,500
Personal Liability$2.5 million

Platinum/Diamond card

BenefitPolicy limit
Overseas Emergency Medical AssistanceUnlimited
Overseas Emergency Medical & Hospital ExpensesUnlimited
Emergency Dental Expenses (per person)$1,500
Cash in Hospital Allowance ($75 per 24 hours continuous hospital confinement)$10,000
Personal Liability$2.5 million

Please keep in mind that some sub-limits may apply. Please refer to the Commonwealth Bank benefits and cover document for details. What will AGA cover? Allianz Global Assistance will assist you with any overseas medical emergency, so feel free to contact them at any time seven days a week. However, some restrictions to apply. We’ve divided the covers and limitations according to the various covers available through Allianz below:

Overseas Emergency Medical Assistance

What Allianz will arrange?

Allianz Global Assistance will arrange for the following services if you injure yourself or become sick while travelling overseas:

  • Access to a medical adviser for emergency medical treatment while overseas
  • Messages which need to be passed on to your family or employer in the case of an emergency
  • Written guarantees for payment of reasonable expenses for emergency hospitalisation while overseas
  • Your medical transfer or evacuation if you must be transported to the nearest hospital for emergency medical treatment overseas or be brought back to Australia with appropriate medical supervision. Please note that restrictions apply for Norfolk Island residents.
  • the return to Australia of your dependent children if they are left without supervision following your hospitalisation or evacuation

What won’t Allianz cover?

To the extent permitted by the law, Allianz will not pay for the following:

  • Any expenses for medical evacuation unless it has been first approved by Allianz Global Assistance
  • If you decline to promptly follow the medical advice Allianz have obtained, and they will not be responsible for subsequent medical, hospital or evacuation expenses
  • Medical evacuation from Australia to an overseas country

Overseas Emergency Medical & Hospital Expenses

What AGA will arrange?

AGA will reimburse the reasonable medical or hospital expenses you incur until you get back to Australia if you injure yourself or become sick overseas. The medical or hospital expenses must have been incurred on the written advice of a medical adviser. You must keep your medical or hospital expenses to a minimum.

If AGA determine, on medical advice, that you should return home for treatment and you do not agree to do so, they will pay you the amount up to the limit shown in the cover limits that they reasonably consider to be equivalent to:

  • Your medical expenses and/or related costs incurred overseas to the date AGA advise you to return to Australia; plus
  • The amount it would cost AGA to return you to Australia

You will then be responsible for any ongoing or additional costs relating to the event you have claimed for
AGA will only pay for treatment received and/or hospital accommodation during the 12 month period after sickness first appeared or the injury happened.

Provided AGA has agreed to pay the medical and hospital expenses associated with your stay in an overseas hospital, it will pay you the following for incidental expenses (such as TV rental, newspapers and/or hospital phone calls) if you are hospitalised for more than 48 continuous hours while you’re overseas:

  • Gold cardholders will receive $75 per 24 hours continuous hospital confinement
  • Platinum/Diamond cardholders will receive $100 per 24 hours in continuous hospital confinement

AGA will also pay the cost of emergency dental treatment up to the limits (explained in the cover limits of the policy document) relating to dental costs incurred which the treating dentist certifies in writing is for the relief of sudden and acute pain to sound and natural teeth. This limit does not apply to dental costs arising from an injury that is covered under the benefit.

What won’t AGA cover?

To the extent permitted by the law, AGA will not pay for the following:

  • If you haven’t notified Allianz Global Assistance as soon as practicable of your admittance to hospital
  • Incurred after two weeks treatment by a chiropractor, physiotherapist or dentist, unless approved by Allianz Global Assistance
  • If you do not follow the advice of Allianz Global Assistance
  • If you have received medical care under a Reciprocal Healthcare Agreement
  • Any diseases from giving or taking a drug that isn’t supervised by a medical adviser and the disease is not excluded anywhere else in this cover
  • If the issue was caused by a self-inflicted injury
  • medical or hospital expenses which:
  • You incur in Norfolk island, if you are a Norfolk Island resident
  • You incur more than 12 months after the initial date of your sickness, injury or disablement
  • You incur after your journey ends, unless you were prevented from returning to Australia or Norfolk Island (whichever is your permanent place of residence) because of the sickness or injury you suffered during your period of cover
  • Damages to dentures, dental prostheses, bridges or crowns
  • Claims relating to dental treatment involving the use of precious metals or for cosmetic dentistry
  • Dental treatment caused by or related to the deterioration and/or decay or teeth
  • Preventative dental treatment

Personal Liability

What will AGA cover?

AGA will cover any of the following expenses that you may become legally liable to pay compensation for:

  • Death or bodily injury to someone else
  • Physical loss of, or damage to, someone else’s property

As a result of an accident or a series of accidents arising out of the one event, that happens during your cover, then AGA will cover you for:

  • The compensation (including legal costs) awarded against you
  • Defending a claim made against you, providing you have AGA’s written approval before incurring these costs

Note: Allianz Global Assistance must be told as soon as you or your personal representatives are aware, or a reasonable person in your circumstances should have been aware, of a possible prosecution, inquest, fatal injury, accident or incident which might lead to a claim against you. You must not pay or promise to pay, settle with, admit or deny liability to anyone who makes a claim against you without AGA’s written consent.

What won’t AGA pay?

AGA will not pay any amount you become legally liable to pay if the liability results directly or indirectly from, or is any way connected with, any of the following:

  • Bodily injury to you, your travel companion or to a relative or employee of any of you
  • Loss of or damage to property belonging to, or in the care, custody or control of you, your travel companion, a relative or an employee of any of you
  • Your ownership, custody, control or use of any firearm or weapon, aerial device, watercraft or motorised vehicle
  • Your conduct of, or employment in any business, profession, trade or occupation
  • Any loss, damage or expenses which are covered or should have been covered under a statutory or compulsory insurance policy, compulsory insurance or compensation scheme or fund, or under Workers Compensation legislation, an industrial award or agreement, or Accident Compensation legislation
  • Any fine or penalty, or aggravated, punitive, exemplary or liquidated damages
  • Illness, sickness or diseases that is transmitted by you
  • Any relief or recovery other than monetary amounts
  • A contract that imposes on you a liability which you would not otherwise have
  • Assault and/or battery committed by you or at your direction
  • Any act intended to cause bodily injury, property damage or liability done by you or any person acting with your knowledge, connivance or consent.

Domestic cover

Medical and hospital cover in Australia

AGA do not cover any medical or hospital expenses in Australia, unless:

  • You are a Norfolk Island Resident who meets all the eligibility requirements for international travel insurance, and
  • You are not eligible for Medicare

However, you should note that cover is available for medical or hospital expenses incurred while you’re on-board a foreign-registered cruise vessel while travelling on a domestic cruise in Australian waters. If you meet this criteria, you will be covered for the medical and hospital expenses outlined in the overseas emergency medical assistance policy mentioned above.

Where am I covered?

For the purposes of the domestic medical and hospital cover, the following geographic restrictions apply:

  • Travel from Australia to Norfolk Island will be considered an overseas journey for all cardholders who aren’t Norfolk Island residents.
  • Similarly, eligible Norfolk Island residents travelling to Australia will be considered on an overseas journey.
  • Travel from Australia to Christmas Island, Lord Howe or Cocos Island or from these areas to Australia will be considered overseas journeys. However, neither of these journeys are covered by medical or hospital cover.

Medical and hospital coverage in Norfolk Island:

  • AGA and Commonwealth Bank reserve the right to return Norfolk Island residents to their home for ongoing medical and hospital treatment and will not be responsible for such ongoing expenses.
  • If the medical or hospital care on Norfolk Island is not adequate, cardholders will be transferred to Australia. However, cardholders will be responsible for any ongoing expenses that would otherwise be covered by the international travel insurance base cover.

How long am I covered for?

You are only covered for incidents that occur within the period of cover. If you find that your return to Australia has been delayed because of one or more of the below reasons you return home as soon as possible, your period cover may be automatically extended at no additional cost.

  • Your scheduled transport back to Australia is delayed for reasons beyond your control; or
  • The delay is due to an event for which you can claim under the international travel insurance.

If your trip is longer than the base period of cover, you can apply for an “extension to period of cover” under the Upgrade Policy. If your application for the upgrade is accepted, you will be charged an additional fee.

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Cancellation Fees & Lost Deposits 

If you think that you may have to cancel or shorten your journey, you must contact AGA Insurance as soon as possible.

What will AGA pay if my trip is cancelled/ shortened?

If your journey is cancelled, rescheduled or shortened because of circumstances that were not expected or intended by you and are outside your control, AGA will pay for the following cases: 

a) Your cancellation fees and lost deposits on unused travel and accommodation arrangements that you have paid in advance and cannot recover in any other way.

b) Your travel agent’s cancellation fees equal to the lesser of $500 or 15% of the value of the travel arranged by the travel agent. The full deposit must be paid before the claim occurrence to be covered under this benefit.

c) For the value of frequent flyer points, air miles, loyalty card points, redeemable vouchers or other similar schemes lost by you as a result of cancelling the services paid for with those points, air miles, vouchers or schemes, but only if you cannot recover your loss in any other way.

The amount paid by AGA will be calculated as follows:

1. For frequent flyer points, air miles or loyalty card points:

  • the cost of an equivalent booking based on the same advance booking period as your original booking less any payment you made toward the booking, multiplied by the total number of points or air miles lost, divided by the total number of points or air miles used to make the booking

2. For vouchers:

  • The face value of the voucher or current market value of an equivalent booking, whichever is the lesser

Your reasonable costs of rescheduling your journey:

The most AGA will pay for rescheduling your journey is the cost of cancellation fees and lost deposits that would have been payable under Benefits 4.1 a), b) and c) if your journey has been cancelled. 

AGA will cover up to $2,500 per insured person to the maximum amounts set out below if an injury causes the accidental death of one of your following relations who are living overseas:

  • Spouse, fiance, fiancee
  • Parent, parent-in-law, step-parent, guardian;
  • Child, stepchild, foster child, grand child; or
  • Sister, sister-in-law, step sister, brother, brother-in-law, step brother

The maximum amount AGA will pay is:

  • $2,500 for a cardholder
  • $5,000 for a cardholder with a spouse and/or dependent children

As a result of pre-existing medical conditions:

AGA will provide cover if a relative of yours dies or is hospitalised in Australia during the period of cover and at the time of Activation and you were unaware of the likelihood of such hospitalisation or death. The most AGA will pay for all claims under Benefits 4.1 a), b) and c) or 4.1 d) is:

  • $2,000 for a cardholder
  • $4,000 for a cardholder with spouse and/or dependent children

Reasonable additional travel and accommodation expenses if a disruption to your journey arises for any of the following reasons:

  • You or your travel companion are unable to travel because of an injury or sickness which requires immediate treatment from a medical adviser who certifies in writing that you are unfit to travel
  • Your journey is shortened and you return to Australian on the written advice of a medical adviser approved by Allianz Global Assistance. AGA will reimburse you only for the cost of the fare class that you had planned to travel at
  • Your travel companion or a relative of either of you:

- Dies unexpectedly; – Is injured and because of the injury requires hospitalisation; or – Becomes seriously sick and requires hospitalisation

  • Your scheduled or connecting transport is cancelled, delayed, rescheduled or diverted because of a strike, riot, hijack, civil, protest, weather, natural disaster or accident affecting your model of transport;
  • You unknowingly break any quarantine rule;
  • You lose your passport, travel documents or transaction cards or they are stolen; or
  • Your home is rendered uninhabitable by fire, explosion, earthquake or flood

Purchase Security Insurance:

Provides ninety (90) consecutive days of insurance against loss, theft or damage on eligible business items/personal goods that have been purchased anywhere in the world.

Requirements for cover under this policy:

  • The entire amount must be charged to the cardholder’s eligible credit card account

Or

  • Directly purchased by redeeming Commonwealth Awards points

Claim limitations

The liability for claims made by the cardholder of any one eligible credit card account may not exceed:

  • The amount charged: the actual amount charged to the eligible credit card account or the number of Commonwealth Awards points to purchase the business items/personal goods.
  • Jewellery, watches and fine arts: limited to A$3,000 for personal Gold, business Gold & business Platinum cardholders and $A10,000 for personal Diamond and personal Platinum cardholders.
  • In any 12 month period the sum of: A$6,000 for business Gold and business Platinum cardholders, A$125,000 for personal Gold cardholders, A$200,000 for personal Diamond and personal Platinum cardholders.

Extended Warranty Insurance

Who is eligible? The Extended Warranty Insurance is available to all Commonwealth Bank eligible credit cardholders.

What does it cover? This insurance extends the manufacturer’s expressed Australian warranty, provided the purchase is charged to the cardholder’s eligible credit card account and redeemed through Commonwealth Awards points directly.

Requirements for cover under this policy:

The extended warranty period is available for the duration equivalent to the Australian warranty period, up to a maximum of one full year and does not apply if the Australian warranty exceeds five years.

Interstate Flight Inconvenience Insurance

Who is eligible? This policy is only available to personal Diamond, personal Platinum and business Platinum cardholders and spouse/ dependent children providing their return interstate flight/’s have also been charged to the eligible card.

What does it cover? This covers the cardholder during the interstate travel provided if the entire cost of the return interstate flight to the eligible credit card account (excluding taxes, airport or travel agent’s charges).

What are the benefits and cover?

  • Flight delay. If the interstate flight has been delayed by four hours or more and no alternative transport is made available, you are entitled to charge up to A$35 per person to the cardholder’s eligible credit card account for meals and refreshments, up to a maximum total of A$100.
  • Delayed luggage. If your luggage containing clothes and toiletries is delayed in being delivered to you for over 12 hours, you are able to claim up to A$150 per person to the cardholder’s eligible credit card account for essential clothing and toiletries up to a total of A$450.
  • Loss of or damage to business items/ personal goods. Covers theft and accidental loss or damage to clothing and your business items or personal goods that you have with you. This policy will cover up to a value of A$750 for each item to a maximum of A$1,500 in total per trip.
  • Funeral expenses as a result of accidental death. If you die as a result of injuries caused accidentally, directly and solely by a sudden physical force this policy will pay for funeral expenses up to A$2,500 per person to a maximum of A$7,000.
  • Cancellation of domestic travel arrangements. AGA will cover you for your cancelled arrangements and additional expenses associated with the cancellation up to a maximum of A$3,000. The entire cost of the return interstate flight fares must be charged to the cardholder’s eligible credit card account.
  • Travel arrangements paid for are cancelled for any of the following reasons:
  • You, your travel companion or a relative unexpectedly: die(s), is/ are seriously injured; or become(s) seriously ill
  • You or your travel companion’s normal residence in Australia is totally destroyed but not as an act of terrorism
  • You or your travel companion are quarantined
  • You or your travel companion are subpoenaed to attend court in Australia
  • Your arranged travel is cancelled or delayed by the carrier because of an unexpected natural disaster or the malfunction of the aircraft
  • You are unexpectedly retrenched. This does not include voluntary retrenchment or redundancy.

Transit Accident Insurance

Who is eligible? The transit accident insurance is only available to personal Diamond, personal Platinum and business Platinum cardholders.

What does it cover? This insurance provides certain accidental death and injury cover for cardholders who sustain an injury while riding as a passenger in, or boarding or alighting a plane, bus, train or ferry.

Requirements for cover under this policy:

The payment for the entire trip must be charged to the cardholder’s eligible credit card account. Cardholder’s spouse and/or dependent children can receive these benefits in certain circumstances, provided they are travelling with the cardholder and before the trip, and the payment has also been charged to the eligible credit card account. The requirements for receiving the benefits under this policy are available in the Credit Card Insurances Policy Disclosure Statement (PDS) from the Commonwealth Bank (available online). The most AGA will pay in claims under this Transit Accident Insurance policy is A$1,300,000 regardless of the number of persons eligible for cover who are involved in the incident.

Guaranteed Pricing Scheme

Who is eligible? This is only available to Diamond, personal Platinum and business Platinum cardholders.

What does this cover? A maximum of A$500 can be claimed under the guaranteed pricing scheme.

Requirements for cover under this policy:

Guaranteed Pricing Scheme claims require contact within 21 days of the purchase of the business items/ personal goods. Covers business items/ personal goods:

  • Up to the value of $10,000
  • Purchased anywhere in Australia
  • Entire cost is charged to the Diamond or Platinum cardholder’s eligible credit card account

The best price must be advised within 21 days of the purchase:

  • by presenting a printed catalogue showing the same business items/ personal goods for a lower price from a store (catalogue must have been printed within 21 days of your purchase date)
  • Must be within 25 kilometres of the store of purchase
  • The price difference is greater than A$75
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Travel Service Provider Insolvency

What will Allianz Global Assistance pay if your journey is cancelled, shortened or rescheduled due to the insolvency of a travel services provider?

a) The value of unused prepaid travel or accommodation arrangements that you have had to cancel, less any refunds due to you b) Your travel agent’s cancellation fees equal to the lesser of $500 or 15% of the value of the travel arranged by the travel agent. The full deposit must be paid before the claim to be covered 

c) For the value of the frequent flyer points, air miles, loyalty card points, redeemable vouchers or other similar schemes lost by you as a result of cancelling the services paid for with those points, air miles, vouchers or schemes, but only if you cannot recover your loss in any other way. AGA will calculate the amount paid as follows:

1. For frequent flyer points, air miles or loyalty card points:

  • The cost of an equivalent booking based on the same advance booking period as your original booking less any payment you made toward the booking

multiplied by the total number of points or air miles lost divided by the total number of points or air mile used to make the booking

2. For vouchers:

The face value of the voucher or current market value of an equivalent booking, whichever is the lesser. 

d) Your reasonable costs of rescheduling your journey. The most AGA will pay is the cost of cancellation fees and lost deposits that would have been payable under Benefits 5.1 a), b) and c) had your journey been cancelled. 

e) The reasonable additional accommodation and travel expenses incurred if you have to return home 

Travel Documents, Transaction Cards, Travellers Cheques & Cash 

What Allianz Global Assistance will pay if I lose any travel documents, transaction cards, travellers cheques & cash?

a) If any essential travel documents (including passports), transaction cards or travellers cheques are lost by you, stolen from you or destroyed during your journey. AGA will pay the issuer’s fees for the replacement costs (including communication costs) of the items lost, stolen or destroyed 

b) If your transaction cards or travellers cheques are lost or stolen during your journey, AGA will pay for any loss resulting from the fraudulent use of the transaction cards or travellers cheques

c) AGA will pay for cash, bank notes, currency notes, postal orders or money orders stolen from your person during your journey 

The maximum amount claimable per insured person is $500 

Luggage Delay Expenses

How much can I claim under luggage delay expenses?

AGA will reimburse you up to a maximum amount of $500 per insured person if any items of your business items and/or personal goods are delayed, misdirected or misplaced by the carrier for more than 12 hours. 

Required documents to be covered: You must provide written proof from the carrier who was responsible for your business items and/or personal goods that they were delayed, misdirected or misplaced. 

AGA will deduct any amount they pay you under this benefit for any subsequent claim for lost business items and/or personal goods (Benefit 10.1) 

Travel Delay Expenses

AGA will reimburse the cost of your reasonable additional meals and accommodation expenses if a delay to your journey occurs for at least 6 hours, arising from circumstances outside your control: 

How much can I claim for travel delay expenses?

At the end of the initial 6 hour period, AGA will pay up to: 

  • $250 for a cardholder
  • $500 for a cardholder with spouse and/ or dependent children

AGA will also pay the following amounts for each full 12 hour period that the delay continues beyond the initial 6 hour delay period: 

  • $150 for a cardholder to a maximum amount of $400
  • $300 for a cardholder with spouse and/ or dependent children to a maximum amount of $800

Rental Vehicle Insurance Excess

What do I need to be covered by this benefit?

To be covered by this benefit you need to have purchased motor vehicle insurance or damage waiver from the rental company or agency you rented the rental vehicle form.

What is the limit of this benefit?

Rental vehicle insurance is only available for international travel insurance. This benefit only provides cover for the excess payable under the motor vehicle insurance or the liability fee payable under the damage waiver specified in your rental agreement. The limits of this cover are $2,250 for the cardholder, and also $2,250 for the cardholder and a spouse and/or dependent children. 

 AGA will pay:

If during your period of cover, a rental vehicle you have rented from a vehicle company/agency is:

  • Involved in a motor vehicle accident while you are driving it; or
  • Damaged or stolen while in your custody

AGA will pay the lesser of:

  • The motor vehicle insurance excess or the liability fee you are required to pay under a damage waiver: or
  • Property damage for which you are liable

What documents are required to be covered under this policy?

  • Your rental vehicle agreement
  • An incident report that was completed;
  • Repair account
  • An itemised list of the value of the damage; and
  • Written notice from the rental company or agency advising that you are liable to pay the excess or liability fee

b) If the attending medical adviser certifies in writing that you are unfit to return your rental vehicle to the nearest depot during your journey, then AGA will pay up to $500 for the cost of returning your rental vehicle 

This page is a summarised guide for CommBank’s complimentary insurance policy. Please keep in mind that the available cover with also vary from person to person, so you may need to contact CommBank or AGA directly should you have any specific enquiries. Please see the Credit Card Insurances Product Disclosure Statement (PDS) and Information Booklet for a full overview of the inclusions and exclusions of the policy and to confirm what you’re covered by under.

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Frequently Asked Questions

How do I claim under this insurance policy?

Please refer to the claims process section.

How can I view the full Product Disclosure Statement?

The full Product Disclosure Statement is available by going to the Commonwealth Bank website and going to the ‘Security and Insurance’ section on the credit cards page (Personal –> Credit Cards –> Manage your card –> Security and insurance)

My spouse/child is travelling with me. Are they also covered by the policy?

As long as your spouse or dependent child is travelling with you for the entirety of the trip and meet the other standard eligibility requirements, they’re automatically covered.

When does my cover start and end?

Your cover starts when you leave your home or place of business to travel directly to the Australian air or sea terminal that is the departure point for your journey. Your cover ends when the first of the following events occurs: a) for Base cover, 3 months after the departure shown on a Gold personal and business cardholder’s return overseas travel ticket (6 months for Platinum personal and business cardholders, 12 months for Diamond cardholders) or, b) for any Activated Policy, the end date of the period of cover shown on the Certificate of Insurance; c) for any Upgrade Policy, the end date of the period of cover shown on the Certificate of Insurance; d) at midnight on the date when the cardholder’s scheduled transport (as shown on their return overseas travel ticket) is due to arrive in Australia; e) when you return to your home, provided you travel directly there from the Australian air or sea terminal where you landed; or f) when the cardholder cancels their return overseas travel ticket

Compare Commonwealth Bank Credit Cards that include complimentary insurance

Rates last updated September 23rd, 2016.

Commonwealth Bank Business Platinum Awards credit card

First year annual fee waiver has been extended until 31 October 2016.

September 2nd, 2016

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Commonwealth Bank Business Platinum Awards credit card
Earn up to 3 Awards points per dollar spent, enjoy complimentary insurances and $0 annual fee for the first year.
20.74% p.a. $0 p.a. annual fee for the first year ($300 p.a. thereafter) Go to site More info
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208 Responses to Commonwealth Bank complimentary travel insurance for credit card holders

  1. Default Gravatar
    Stan | September 18, 2016

    Is it necessary to pay for my air tickets using the gold credit card in order use the complimentary travel insurance? Is there a minimum amount that must be spent using the card to be eligible?
    Thanks,
    Stan

    • Default Gravatar
      | September 20, 2016

      Hi Stan,

      Thanks for your question.

      It is no longer necessary to make a purchase on your Commonwealth Bank credit card to take advantage of the complimentary travel insurance.

      All you need to do is activate the insurance via NetBank or the CommBank app by logging on and registering your travel plans. Depending on the cover you need, you also have the option to purchase upgrades on your insurance. Make sure to compare these options before travelling to ensure your travel insurance provides sufficient cover for your trip.

      While there isn’t a minimum spend required, you will need to make sure you meet the other eligibility requirements (such as no pre-existing medical conditions, the age limits etc) before you apply.

      Cheers,

      Sally

  2. Default Gravatar
    Ron | September 8, 2016

    Travel insurance was only available when cost of travel flight exceeded $1000. I assume this has changed?

    • Default Gravatar
      | September 21, 2016

      Hi Ron,

      Thanks for your inquiry.

      It is no longer necessary to make a purchase on your Commonwealth Bank credit card to take advantage of the complimentary travel insurance.

      All you need to do is activate the insurance via NetBank or the CommBank app by logging on and registering your travel plans. Depending on the cover you need, you also have the option to purchase upgrades on your insurance. Make sure to compare these options before travelling to ensure your travel insurance provides sufficient cover for your trip.

      While there isn’t a minimum spend required, you will need to make sure you meet the other eligibility requirements (such as no pre-existing medical conditions, the age limits etc) before you apply.

      Cheers,

      Sharon

  3. Default Gravatar
    Chris | August 9, 2016

    I am a CBA Gold credit card holder. I just purchased my tickets for travel overseas in March 2017. When do I need to activate the Complimentary insurance provided.
    Thanks
    Regards
    Chris

    • Staff
      May | August 9, 2016

      Hi Chris,

      Thanks for your inquiry.

      For your CBA complimentary travel insurance, you must activate it before you leave for your travel in March next year. Please contact Allianz Global Assistance for the exact date and time as to when should the activation takes place. You can find AGA number above under “What is the claim process?” section.

      Cheers,
      May

  4. Default Gravatar
    Jack | August 4, 2016

    Hi I’m looking to hire a car to travel interstate in Australia. If I pay for this on my diamond rewards card do I get any cover for the excess in case of an accident? If not can I take out a cover? Thanks

    • Staff
      May | August 7, 2016

      Hi Jack,

      Thanks for your question. Just to confirm, you’ve come through to finder.com.au we are an Australian financial comparison website and general information service, not actually CBA nor Allianz Global Assistance (AGA).

      In the T&Cs of the Commonwealth Bank complimentary travel insurance, the rental vehicle insurance is only available for international travels. If you want to take out an insurance cover for your interstate trip in particular for a car hire, please contact Allianz Global Assistance (AGA). They can be reached on the phone number listed above under the “What is the claim process?” section.

      I hope this has helped.

      Cheers,
      May

  5. Default Gravatar
    Hans | July 28, 2016

    I am a CBA gold card holder.
    I want to book a trip to Thailand with my wife.
    I had a hip replacement 8 weeks ago & all is well.
    What is the additional premium if I want a include the pre existing med cover.
    no other medical issues to report with me or wife

    • Staff
      May | July 29, 2016

      Hi Hans,

      Thanks for your question.

      If you have a pre-existing medical condition and wish to have additional premium and receive a medical cover, you will need to apply for an upgraded policy by contacting AGA on the phone number listed above or via NetBank. You will be unable to receive cover if:

      - You do not apply for cover of that pre-existing medical condition receive the medical cover,
      - You apply for cover of that pre-existing medical condition and AGA does not agree to provide cover for the condition
      - AGA agrees to provide cover for the pre-existing medical condition and you do not pay the relevant additional premium

      I hope this has helped.

      Cheers,
      May

  6. Default Gravatar
    Pauline | July 19, 2016

    I am travelling in Italy and Greece at present. We have had our luggage misplaced/lost in ? Rome to Venice flight and are now on MSC cruise. The cruise company are helping us as much as possible. Our guess is that our luggage is at Venice airport. Just felt I needed to alert you to the fact that I may have to proceed with a claim.
    Hoping for some advice.
    Regards
    Pauline

    • Staff
      May | July 21, 2016

      Hi Pauline,

      Thanks for your inquiry.

      Just to confirm, you have come through to finder.com.au we are an Australian financial comparison website and general information service, not actually Commonwealth Bank nor Allianz Global Assistance (AGA).

      If you want to process your claim for your lost luggage once you come back from your overseas journey, you can call Allianz Global Assistance directly on the phone number listed on this page. Just please note that before you have gone to your trip abroad, you’ve had your travel insurance policy activated so you’ll be eligible for the international travel insurance for the loss of your luggage and personal items.

      I hope this has helped.

      Cheers,
      May

  7. Default Gravatar
    Don | July 17, 2016

    I have activated my insurance and have paid an additional premium for pre existing illness.
    The screen indicated I would receive an email with the policy details . After 4 days this has not yet arrived. How should I proceed? Many Thanks

    • Staff
      Ysa | July 18, 2016

      Hi Don,

      Thanks for your question.

      Please note that you have come through finder.com.au, an online comparison service and is not directly affiliated with Allianz Australia Insurance Limited (product issuer of Commonwealth Bank insurance).

      Should you wish to speak with their team regarding this matter, kindly refer to the contact details I’ve forwarded to your email.

      I hope this helps.

      Cheers,
      Ysa

  8. Default Gravatar
    GARY | July 14, 2016

    I have a standard Commonwealth Bank Master Card – as I am not entitled to free travel insurance , can I buy travel insurance through the bank ?

    • Staff
      Chester | July 15, 2016

      Hello Gary,

      I have personally sent a response to your email in regards to your travel insurance enquiry. I hope this helps.

      Cheers!
      Chester

  9. Default Gravatar
    Michael | June 20, 2016

    Re ‘cancellation’ aspects of the Allianz insurance through our CBA Diamond Mastercard. We are going to Spain in September. We have paid close to $5000 for deposits and airfares and have $12,000 to pay this week. Our query is what part of that total $17000 will be covered should something unforeseen occurs before we depart. I found the explanation given wasn’t clear. Our concern is when the cancellation rules come into effect. Does the coverage start from the moment we leave for the airport or from when we pay in full?

    • Staff
      May | June 21, 2016

      Hi Michael,

      Thanks for your question.

      As stated in the Commonwealth Bank Credit Card Insurance PDS, for the International Travel Insurance – “Cancellation Fees & Lost Deposits” – the period of cover starts from the date the cardholder completes activation of the policy.

      You can activate your policy by logging into NetBank and following the prompts. To ensure the activation process runs smoothly, make sure to have details regarding your trip (including destination and duration) handy.

      Furthermore, the PDS continues to state that if your journey is cancelled, rescheduled or shortened because of circumstances that were not expected or intended by you and are outside your control, then AGA will pay:

      a] your cancellation fees and lost deposits on unused travel and accommodation arrangements that you have paid in advance and cannot recover in any other way;

      b] your travel agent’s cancellation fees equal to the lesser of $500 or 15% of the value of the travel arranged by the travel agent. AGA will only pay these fees if at the time the circumstances causing your claim happened, you had already paid at least the full deposit.

      c] for the value of frequent flyer points, air miles, loyalty card points, redeemable vouchers or other similar schemes lost by you as a result of cancelling the services paid for with those points, air miles, vouchers or schemes, but only if you cannot recover your loss in any other way.

      You can find more information about the CBA Credit Card Insurance – Cancellation Fees & Lost Deposits on the PDS that I’ve forwarded to your email.

      I hope this has helped.

      Cheers,
      May

  10. Default Gravatar
    Catherine | June 14, 2016

    How or when does the complimentary travel insurance become effective

    • Staff
      Anndy | June 15, 2016

      Hi Catherine,

      Thanks for your comment.

      In order to benefit from the complimentary insurance attached to a CommBank Gold, Platinum or Diamond credit card, you need to activate your card via NetBank or the CommBank app before you travel. Once you have activated your card, you should receive a Certificate of Insurance with a personalised policy number.

      As to when the insurance coverage will start and end, please refer to the Frequently Asked Questions above for the answer.

      I hope this answers your question.

      Cheers,
      Anndy

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