Commonwealth Bank Customer Service Promise

The Commonwealth Bank customer service has been improved and a series of promises have been put in place so that customers can be happy and the bank can become the number one bank in Australia for customer service by June 2010.

This article will explain the different promises and how they will affect you as a customer.

At Commonwealth Bank customer service is a top priority and will continue to be so in the future. In the last three years this bank has worked towards its goal of becoming number one for customer satisfaction in Australia by June 2010. Every aspect of customer service has been refined including training, processes and systems.

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Everyone has his own reasons for dealing with a bank, but in the end it all boils down to good customer service. They are inviting all of their customers to come in and see for themselves the improvements they have made, and to see that they are living up to all of the promises they have made, to make themselves number one in customer service. If you see any need for improvements they would more than welcome your input.

As the bank that has been given the most awards in Australia, Commonwealth Bank customer service is what is important. Commonwealth wants to make every interaction with their customers a positive one, and want to exceed your expectations every time. The bank is determined to become the favorite bank in Australia. They have a lot to be proud of in their achievements and their people.

The Commonwealth Bank customer service promises:

1. To keep their word on when they will get back to you, even if it’s today. You know what it’s like when you are promised a call and you wait until you know the bank is closed for that call. It’s completely frustrating when you are expecting an important call about your finances. They promise to call you back on the same day unless they receive the message after 4 PM. In this case they will return your call by 10 AM on the next day of business. You will get a guaranteed call even if they don’t know the answer to your question. They will at least call to let you know that they are putting attention on the matter.
2. To have ATMs everywhere you can have easy access to your accounts. They currently have more than 4000 ATMs throughout Australia, which is more than any other bank. Right now almost 90% of the Australian population lives closer than 5 km away from a Bankwest or Commonwealth Bank ATM. This convenience means that more customers can access their accounts at different places for free.
3. To treat you as though you were visiting a five-star hotel. You will be greeted upon arrival by a concierge who will direct you to someone that can help you, whether you have to ask a question, make a transaction or need help from a specialist. They understand that time is an issue and want your visit to their bank to be easy, pleasant and fast.
4. To offer you the best Commonwealth Bank customer service by talking to you like a real person, not just a customer. They will talk to you about other things than just finances. They understand that by knowing your financial and personal goals they will be able to help you find the best services and products. By finding out what your intentions are they can help you in many different ways. When a communication is started in this way there is a shared understanding between you and the bank, and it is no longer a place that merely tries to sell to you.
5. To give you a health check financially to make sure that you do not have any accounts that you don’t need that are costing you extra in fees. They want you to be happy with their Commonwealth Bank customer service and are willing to do a no fee consultation about your current accounts. They will help you examine your goals and needs to help you find the best financial solutions. They will show you how you can pay the least amount of fees and help you make a monthly budget. They will also talk to you about their telephone banking service, their Netbank and their ATM machines so that it is convenient for you to access your money whenever you need to.

The Commonwealth Bank customer service promises listed above will make this bank number one in customer service throughout Australia by June 2010, and for many more years to come.

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