Commonwealth Bank Customer Service Promise

Information verified correct on October 1st, 2016
male customer service representative

Manage your finances and get the help you need with Commonwealth Bank’s Customer Service

As one of Australia’s big four banks, the Commonwealth Bank is determined to provide its customers with top quality customer service. Whether you have an enquiry about your account, are seeking financial advice or want to compare your options, here’s everything you need to get in touch with the Commonwealth Bank’s customer service team.

Commonwealth Bank’s customer service promise

CBA’s customer service team works in accordance with a number of initiatives and policies that are in place to provide customers with high-quality customer service. Some of the promises Commonwealth Bank offer customers include:

  • Focus on service. CBA values the relationship it has with its customers and works to give them the best possible service at every point of contact they have with them.
  • Earn your business, not count on it. Regardless of the financial service you’re after, CBA work hard to deliver the most competitive offerings to help you reach your financial goals.
  • Place you at the centre of everything. Every decision CBA makes is based around a focus on the customer. CBA aims to not only meet, but exceed your expectations, which means putting your needs first.
  • Offer strength in uncertain times. CBA offers tailored solutions to suit every customer’s individual needs, so there are always opportunities to discuss alternatives to best suit your situation.
  • Determined to be better than they have ever been. The bank aims to provide the highest possible level of service and is constantly working on improving this quality of service.

How can I get in contact with Commonwealth Bank’s customer service team?

Enquiry type Australian numberOverseas numberAvailability
General inquiries13 22 21+61 2 9999 328324 hours 7 days a week
Lost, stolen or damaged cards13 22 21+61 2 9999 328324 hours 7 days a week
CommBank Awards13 16 61N/A8am – 8pm Monday to Friday
Financial hardship1300 720 814N/A8am – 9pm Monday to Friday9am – 2pm Saturday
Estate settlement and support1800 686 153N/A8.30 – 5pm Monday to Friday
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4 Responses to Commonwealth Bank Customer Service Promise

  1. Default Gravatar
    farah | March 3, 2014

    My husband knows my ATM card password and im separated from him now, what should I do to stop him from having access to my account?

    • Staff
      Jacob | March 3, 2014

      Hi, Farah.

      Your husband will need the card to withdraw money from your account. You will need to visit a branch of your lending institution to change the PIN. This can be done pretty easily and quickly.

      Thanks for your question.

  2. Default Gravatar
    ariel | August 12, 2013

    I would like to know when will the new home loan reduced interest rate take effect. Thanks.

    • Staff
      Jacob | August 12, 2013

      Hi Ariel.

      Thanks for your question.

      In a media release last week, this is what the bank had to say: ‘Today we announced that we will be decreasing the interest rate for our variable rate home loans by 0.25% p.a. effective from Wednesday 14 August 2013.’


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