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47 Responses to Contact Us

  1. Default Gravatar
    Maya | June 5, 2011

    New look is better. Maybe more info on why one cannot transfer from an existing credit card to a ‘no frills’ one with the same bank???

  2. Default Gravatar
    jess | August 31, 2011

    Hi My current card has 8000 limit but i want to take adv of low balance transfer citibank and been approved 4500. do I have to pay off existing balance before using new card?

  3. Default Gravatar
    David | August 31, 2011

    Hello

    I currently have a CUA Debit Visa card with a limit of $2000 which is outstanding. I pay $50.00 f/nightly but it does not seem to make an impact on the debt. I am Unemployed at the moment, i am not sure of the interest rate as such. What i would like to know is it possible to consolidate to better/lower interest rate please. Hope you can help much appreciated.

    • Staff
      Jacob | August 12, 2012

      HI David. Making the minimum repayment on your credit card means it’s going to take much longer to pay the card off. The law around minimum repayment information has changed and your bank now has to show on your credit card statement how long it will take to pay you debt making the minimum repayment only. Please consult our balance transfer page for a comparison of the market’s balance transfer credit cards, they are a good option for consolidating multiple credit card debts paying a lower rate of interest. You will also need to be aware that you will need to meet the minimum income requirement to be successful in any future card applications. Thanks.

  4. Default Gravatar
    Justin Coppolina | December 4, 2011

    Could you please advise me which banks will approve credit cards for people who have had bad credit. I have two entries on my credit file which have been paid. I have already had one application declined from my bank Westpac because of these entries. I don’t want to submit any further applications to any banks that will not consider my application at all. So could you please advise me which banks would be worth while in submitting an application to

    • Staff
      Jacob | October 9, 2012

      Hi Justin. We spoke to a bank about what people with a bad credit history should do when looking to get access to credit. Here’s what they said.

      Some lenders have credit cards for consumers who have had a negative mark on their credit history, while others don’t – it can be tricky trying to find out how far a lender will go to support your application. You will need to go in and speak to a bank directly.
      Thanks for your question.

  5. Default Gravatar
    John Mitchell | December 29, 2011

    Going through the glovebox of my car, I came across 2 WISH gift cards.Unfortunately,the expiry date on 1 of them is 2/8/2011 & the other 22/12/2011.My question to you is:Is there any way in which I may redeem these cards.
    Kindest regards,
    John Mitchell.

    • Staff
      Jeremy | February 10, 2012

      Hi John,

      Thanks for the question. Unfortunately once the card is expired, the value can not be redeemed. Hope this helped.

      Cheers
      Jeremy

  6. Default Gravatar
    S Iftakher Mazid | January 4, 2012

    I want to balance transfer from my existing credit card.

  7. Default Gravatar
    Georgia Brizuela | January 26, 2012

    Looking for the best credit card/s for traveling overseas in terms of low or nil charges when making transactions or cash out.

    Thank you.

  8. Default Gravatar
    Dan Tucker | February 2, 2012

    Do you have a search I can use to identify Credit Cards that are available to Temporary Residents? I am here on a 4 year subclass 457 visa and wish to get a credit card.

    • Staff
      Jeremy | March 5, 2012

      Hi,

      Unfortunately we do not have the facility for that kind of search. Generally speaking nearly all cards will require that you are a permanent Australian resident to be eligible for a card; however, there are instances in which certain sub-classes of visa are accepted, but be sure to check the terms and conditions before starting the process.

      Cheers,
      Jeremy

  9. Default Gravatar
    John Hughes | May 19, 2012

    If I buy my Australian wilderness tour with my visa card am I covered in case of medical evacuation being required?
    Thanks for your assistance
    John Hughes

    • Staff
      Jacob | March 28, 2013

      Hi John. You’re going to have to be a little more specific about the type of card you have and how your provider is. Generally speaking, the complimentary insurance covers are for international trips only. Please check the terms and conditions for further information. They can be found online, or within the credit contract that was sent out with your credit card. Thanks for your question.

  10. Default Gravatar
    Cynthia | May 21, 2012

    We have around $36,000.00 in CC debt ranging from 10 o/o thur 23 0/0. My husband job went down in hours, but is now starting to come back up, I ran the figures on both the debt consolidation / balance tranfer calculator. I know I can save on interest either way, but the debt consolidation seems better to me for the extended term.

    If I do the debt consolidation, will that hurt our credit? We had 770-800 credit score until recently (now,I think in thw low 700′s) We are in the USA, is there any currency exchange fee? And please give me some advice … I’ve research and found you .. I know we need to do something just to bring us up to par ….Help please.

    Thank You,
    CL Wolters

    • Staff
      Jacob | April 4, 2013

      Hi Cynthia. Sorry for the delay in this response. If you’re in the USA, your options are limited. Balance transfers are only available between Australian cards and I believe debt consolidation loans are a similar story. Please contact a local lender. Thanks for your question. Jacob.

  11. Default Gravatar
    mikeb | May 26, 2012

    Hi,some credit cards provide insurances ie earth platinum when flights are purchased with the card.
    are you covered using points earnt from the card?ie using FF points to buy flights?

    • Staff
      Jacob | March 28, 2013

      Hi Mike. Yes, you can use your points to pay for flights and other prepaid travel expenses and still be covered by the complimentary insurance policy. Thanks.,

  12. Default Gravatar
    N.Christopher | June 28, 2012

    Could someone please tell me how I’m to sign the back of my Visa credit card when the allotted space is less than 2cm long. My name has 18 characters in it and the advice I’ve been given by customer service in the Philippines (?) is to sign half my name. How dumb is that?

    • Staff
      Jacob | July 26, 2012

      Hi. Thanks for your question. You will have to take this one up with your lender. Cheers.

  13. Default Gravatar
    Karen Chong | August 26, 2012

    Do I still earn points if I use the credit card to pay the bills. And how many points per $1.

    • Staff
      Jacob | August 27, 2012

      Hi Karen. Thanks for your question. Most cards do offer cardholder the opportunity to earn points when they pay their bills, but it really does depend on the type of card you have and the type of transaction. For instance, some BPAY transaction will be considered a purchase or a cash advance depending on whether they are registered as a BPAY biller – this will also determine whether you can earn points are there are no rewards earnt on cash transactions. Hope this helps.

  14. Default Gravatar
    Patrick Culhane | September 6, 2012

    Does anyone have proof or remember citibank offering zero interest for life on balance transfers. I believed I signed up for one back in may 2011 and 12 months later I found they have been charging me 6.9% and denying that I signed up for anything else. Yet they are unable to provide me with my application form. It was a website signup so I don’t have copies.
    Cheers and thanks for any help or recollections.

    • Staff
      Adrian | September 6, 2012

      Hi Patrick,
      I am not aware of that particular offering. I am aware that around that time Citibank was promoting their fee free debit card.
      All the best

  15. Default Gravatar
    mel | September 10, 2012

    Hi, was curious i I have 2 cc balances, can I transfer both over to one account? Also, if you sign up to a 6/8/12 or 15 month card. Are you locked in for that time frame?

    • Staff
      Jacob | September 11, 2012

      Hi Mel. Thanks for your question. If you’re looking to balance transfer outstanding balances from two credit cards over to a new credit card, you can do this provided that the total amount you wish to transfer is less than the approved credit limit for your new card. When you carry out a balance transfer, you are not locked in by any specific time period, but rather must keep the card open for as long as you owe money on the card. Cheers.

  16. Default Gravatar
    Julianne | October 22, 2012

    Can you tell me what the ruling is on repayments for credit cards. I have a credit card that has an interest free balance and a monthly payment that goes through for my insurance. This month they have charged me the yearly fee. The payment I made last month has come off the interest free balance while the other balance is accruing interest and will do so until the interest free is paid off. I thought that the ruling now was that the higher interest items were to have the payments applied to them first. I note this is the case with my other credit cards that have interest free periods. It is a Citibank card. Your feedback would be appreciated.

    • Staff
      Jacob | October 23, 2012

      Hi Julianne. Thanks for your question. Changes to the allocation of credit card repayments apply to all credit card contracts entered into after the 1st of July 2012. For more information please check this page. If you have a dispute with your credit card charges, please contact the lender directly to resolve the issue. Cheers.

  17. Default Gravatar
    Carly | December 21, 2012

    I’m a single mum and I’ve never had a personal loan or a credit card through any of the major banks or lenders. I’ve been trying to build my credit history for the last few years but I keep getting told that to get a credit rating I need to get credit, but as I am only on a centrelink benefit at this point in time no one will give me any! I was wondering if you could please tell me where the best place to get approved for credit is for someone in my situation?

    • Staff
      Marc | February 27, 2013

      Hello Carly,
      thanks for the question.

      I can’t answer where the best place to get approved for credit is, however this page might help in showing some ways good credit can be built.

      I hope this answers your question,
      Marc.

  18. Default Gravatar
    Rod Tayler | January 7, 2013

    Hi I currently have AMEX Platinum charge card and AMEX CC Reserve.
    I am looking to change issuers as the service level and benefits from AMEX has declined greatly over the years.Current tenure with this card is 17 years. I seek a card that will provide me maximum points each month based on spend and be able to be transferred to Qantas.Not really interested in concierge services but do like travel insurance and travel assistance.
    I pay out all balances each month on both cards and will require a high credit limit as expected with having a AMEX Plat charge card.
    Obviously no stranger to paying annual fees but expect value for money. Any thoughts or advice would be welcomed.
    Thanks in advance
    Rod

    • Staff
      Jacob | January 8, 2013

      Hi Rod. It sounds like you have a pretty good idea of what you want from your credit card. If you’re looking for a non-American Express credit card that accrues Qantas Frequent Flyer points and offers insurance coverage, you have a couple of options. Please refer to the Frequent Flyer Credit Card Comparison Page for a detailed comparison and review of these cards. Most of these cards do offer travel insurance, so please take the time to compare these cards to find the one that is right for you. Thanks for your question.

  19. Default Gravatar
    Jasmin | January 8, 2013

    My husband and I currently have a St George joint credit card and wish to do a balance transfer to a low or 0% promotional credit card like the ANZ low rate, however, we cannot find an institution that offers a balance transfer card from a joint card.Any suggestions? PS Love this website!

    • Staff
      Jacob | January 9, 2013

      Hi Jasmin. Thanks for your question. For a list of institutions that offer joint account credit cards check this page. If you have a joint account card, you will need to transfer to another joint account credit card. Cheers.

  20. Default Gravatar
    Sunil Gautam | January 14, 2013

    I have two (fully paid) Defaults in my credit history. Is there any way they can be removed? These were debts that I have now paid off. Please advise, thanks.

    • Staff
      Jacob | January 15, 2013

      Hi Sunil. Thanks for your question. The marks will disappear from your credit file after the set time frame. For instance, some things take five years, other three. Please contact a credit reporting agency for more information. Thanks.

  21. Default Gravatar
    Ash | February 14, 2013

    I have migrated to Australia and started my own business in Oct’12. I am looking for personal credit card and one for my business. Will i be eligible for Credit Card?

    • Staff
      Jacob | February 14, 2013

      Hi Ash. You will want to look at the minimum eligibility requirements to see if you can apply. They are listed on a table at the bottom of each card’s review and application page. If you meet these requirements, you can apply for a card. Thanks.

  22. Default Gravatar
    Rhianna | March 11, 2013

    I just wanted to find out whether people living on pension cards are eligible to receive low interest credit cards?

    • Staff
      Jacob | March 11, 2013

      Hi Rhianna. If you can meet the minimum income requirements, in additional to the other eligibility requirements, there shouldn’t be any reason why you can’t get a credit card. Thanks for your question.

  23. Default Gravatar
    eddy | March 28, 2013

    how can i get it if I am from Indonesia. please give me a another tutorial if i cant

    • Staff
      Jacob | March 28, 2013

      Hi Eddy. What do you want to know?

  24. Default Gravatar
    Richard | April 30, 2013

    Please help with the contact no. to call , as i have lost my application no. and need to check the status of my application.

    • Staff
      Jacob | April 30, 2013

      Hi Richard. Thanks for your question. Please refer to this page – you will need to contact the lender in question to get them to retrieve your application reference number. Jacob.

  25. Default Gravatar
    David | May 16, 2013

    Are there any extra fees involved in having an American Express velocity Credit Card, if the monthly account is paid in full. Will I be charged by merchants to use the American Express Card?

    • Staff
      Jacob | May 16, 2013

      HI David. Thanks for your question. The only extra charges you will have to pay are when you use your card at a merchant, American Express has slightly higher merchant acceptance fees than Visa and American Express, although it’s only marginal so. Other than this, there are no additional fees for using an American Express Card. This page has more information on merchant charges. Jacob.

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Credit Cards Comparison

Learn about our information service
Interest rate (p.a.) Balance transfer rate (p.a.) Annual fee Cash advance rate (p.a.)
ANZ Low Rate
ANZ Low Rate
A low rate on purchases, balance transfer and a low annual fee. 13.14% p.a. 0% p.a. for 9 months $58 p.a. 21.49% p.a. Apply Now For The ANZ Low Rate
Read More About The ANZ Low Rate
HSBC Credit Card
HSBC Credit Card
No annual fee for the life of the credit card. Plus a low balance transfer offer. 17.99% p.a. 0% p.a. for 6 months $0 p.a. 21.99% p.a. Apply Now For The HSBC Credit Card
Read More About The HSBC Credit Card
Bankwest Zero Platinum MasterCard
Bankwest Zero Platinum MasterCard
Exclusive Offer to Credit Card Finder. No annual fee credit card with platinum benefits. 17.99% p.a. 0% p.a. for 9 months $0 p.a. 21.99% p.a. Apply Now For The Bankwest Zero Platinum MasterCard
Read More About The Bankwest Zero Platinum MasterCard
Commonwealth Bank Low Rate Credit Card
Commonwealth Bank Low Rate Credit Card
A low interest rate offer on purchases and balance transfers. 0% p.a. for 5 months (reverts to 12.99% p.a.) 5.99% p.a. for 5 months $78 p.a. ($48 for qualifying customers) 21.24% p.a. Apply Now For The Commonwealth Bank Low Rate Credit Card
Read More About The Commonwealth Bank Low Rate Credit Card
ANZ Platinum Credit Card
ANZ Platinum Credit Card
No annual fee for the first year and a balance transfer offer. 19.39% p.a. 0% p.a. for 9 months $0 p.a. annual fee for the first year ($87 p.a. thereafter) 20.99% p.a. Apply Now For The ANZ Platinum Credit Card
Read More About The ANZ Platinum Credit Card

* The credit card offers compared on this page are chosen from a range of credit cards CreditCardFinder.com.au has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.