Everyday questions about Woolworths Everyday Rewards and Money Everyday

Information verified correct on July 22nd, 2016
woolworthsrewards

Woolworths Everyday Rewards now replaced by Woolworths Rewards

As of October 28 2015, the Woolworths Everyday Rewards program has been replaced by the new Woolworths Rewards scheme. The most notable changes to this loyalty program lie in its treatment of Woolworth points and Qantas points. Petrol discounts remain the same.

In summary, the previous reward system of collecting “Woolworth Points” has now become a “Woolworth Dollar” system, which offers more of an automatic cash rebate than the old way of collecting points for future redemption. With this change, Qantas Frequent Flyer members also earn points in a very different manner.

To continue earning Qantas Frequent Flyer Points on everyday expenses, click here to compare new Qantas Frequent Flyer credit cards.

Commonly asked questions about the Woolworths Rewards scheme

What are Woolworths Dollars?

Woolworths Dollars are the currency of the new Woolworths Rewards program. Each Woolworth Dollar is worth AUD $1 off a future spend. You accumulate Woolworth Dollars by scanning your card when purchasing orange ticket items at Woolworths online, Woolworths supermarkets and BWS stores, excluding Tasmania. These orange ticket items are tagged to indicate how much Woolworth dollar(s) they earn.

When you’ve accumulated 10 Woolworth Dollars, you automatically get $10 off your next transaction in participating stores by scanning your card. There is no limit to the amount of Woolworth Dollars redeemable each time, but you can only redeem them in multiples of 10, and the system automatically redeems them for you whenever you reach $10 Woolworth Dollars.

To earn Woolworths Dollars with Woolworths online, make sure your rewards card is linked to your account by registering your 13-digit card number online at woolworthsonline.com.au under ‘My Account’ and ‘Woolworths Rewards’.

What about Qantas Frequent Flyers?

Given the change in reward scheme, Qantas points are now also earned differently. Previously, Qantas Points were earned on every extra dollar spent above $30 in a transaction.

Woolworths Rewards initially dropped the Qantas partnership, but it was announced in late 2015 that by mid-2016, you’ll have the option to convert your Woolworths Dollars into Qantas Points at a rate of $10 Woolworth Dollars to 870 Qantas Points. If you choose this option, your Woolworths Dollars will be automatically converted into Qantas Points every three months.

Needless to say, your Woolworths Rewards card must be linked to your Qantas Frequent Flyer membership. You can do this online at woolworthsrewards.com.au under ‘My Account’ and ‘Cards & accounts’, or by calling 1300 10 1234 and selecting option 1 (8am–8pm on weekdays, 9am–5pm on weekends).

How about fuel discounts?

The fuel discounts pretty much remain the same. By spending $30 or more and scanning your rewards card during the transaction, a 4c per litre discount will be loaded on your card for use at participating Caltex Woolworths co-branded fuel outlets.

The only difference is that while previously you could earn two Qantas points per litre at the Caltex/Woolworths fuel outlets, this will no longer be possible.

Are there any other perks?

Some other program benefits include online or email product offers that are designed to help boost your Woolworths Dollars balance, and a weekly ‘Scan to Win’ lucky draw that rewards 10,000 shoppers with $10 Woolworths Dollars for simply scanning your rewards card at checkout.

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Comparing Woolworths Rewards and Woolworths Everyday Rewards

FeaturesWoolworths Everyday Rewards (Old)Woolworths Rewards (New)
Point accumulation systemFor every dollar you would spend over $30, you got one bonus Frequent Flyer or Everyday Rewards point.You earn Woolworth Dollars when you purchase orange ticket products, and each Woolworth Dollar is equal to AUD$1. You automatically get $10 off your next transaction once you’ve accumulated $10 Woolworth Dollars.
Minimum spend$30No minimum spend. Every orange ticket item counts towards Woolworth Dollars.
Redemption of rewardsYou had to choose your reward or redemption setting online.Woolworth Dollars are automatically redeemed for you at checkout, except in future when you can choose to convert them into Qantas points.
Qantas Frequent Flyer pointsYou would earn one Qantas Frequent Flyer point for each dollar you spent over $30 in one transactionYou will be able to choose to convert your Woolworths Dollars into Qantas points. $10 Woolworth Dollars converts to 870 Qantas points. This conversion will take place automatically every three months.
Fuel savingsYou got a 4c per litre discount on your next fuel purchase when you spent $30 or more in a transaction.You still get a 4c per litre discount on your next fuel purchase when you spend $30 or more in a transaction.
Fuel/Qantas tie-upYou earned two Qantas points per litre of fuel purchased at Caltex/Woolworths fuel outlets.This offer no longer applies.
Tasmanian customersYou were not eligible to enrol in Woolworths Everyday Rewards and had to join the Frequent Shopper Club.You can enrol in Woolworths Rewards to earn fuel discounts, but not Woolworths Dollars. You also will not receive any other benefits in any Tasmanian Woolworths supermarkets or BWS stores.Customers in Tasmania can find out more about the Frequent Shoppers Club by emailing fsc@woolworths.com.au or contacting Woolworths.

Getting and managing your Woolworths Rewards card

One thing that hasn’t changed is the way you can sign up for the rewards program and manage your account online. You can access all membership services online at the Woolworths Rewards website, including registering as a member, checking your Woolworth Dollars, linking your Qantas Frequent Flyer membership, and getting a card replacement if you’ve lost your card.

Find out everything you need to know about the new Woolworths Rewards program here.

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Jacob Joseph

Jacob is a writer and video journalist with finder.com.au. Credit cards, personal loans and savings accounts are his bread and butter, and he likes nothing more helping people understand the sometimes overly complex world of personal finance.

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365 Responses to Everyday questions about Woolworths Everyday Rewards and Money Everyday

  1. Default Gravatar
    Robin | July 11, 2016

    Using a Woolworths card. How can I check the number the number of fuel discount dockets in my account?

    • Staff
      Chester | July 11, 2016

      Hi Robin,

      Thanks for taking the time contacting Finder.com.au

      There are 3 ways to check and know your fuel discounts by the doing the following:

      1. Online- Login at woolworthsrewards.com.au

      2. Woolworths Fuel App- You may download the app thru Google play or the App Store to keep track of your fuel discount. Please make sure to have your 13 digit Rewards card number ready.

      3. Phone- You may ring their 24 hour customer hotline via 1300 10 1234 and make sure to have your reward card number handy.

      You may also visit their FAQ page by clicking on this link https://www.woolworthsrewards.com.au/support.

      Hope this helps,

      Cheers!
      Chester

  2. Default Gravatar
    chris | June 25, 2016

    Can I claim for $206.59 purchases online as I did not have the Rewards cards on me at the time of purchase. I still have the receipt.

    • Staff
      Anndy | June 27, 2016

      Hi Chris,

      Thanks for your comment.

      According to the Woolworths Rewards Terms and Conditions, you need to scan your registered Woolworths Rewards Card prior to the conclusion of the transaction to obtain Member Benefits under their program.

      Cheers,
      Anndy

  3. Default Gravatar
    Dawn | June 22, 2016

    Are all my details up to date ? Do I earn frequent flyer points as well?

    • Staff
      May | June 28, 2016

      Hi Dawn,

      Thanks for your question.

      Just to confirm, you’ve come through to finder.com.au – we are an Australian financial comparison website and general information service, not actually Woolworths.

      If you want to check whether your contact details are updated, simply log in to your online account using your card number or email address and chosen password. Once you’re logged in, click ‘My Account’ then ‘Contact Information.’ You can then amend your personal details by changing the fields as required. To confirm your changes, click ‘Update Details’ at the bottom of the screen.

      As for the Qantas points with Woolworths Rewards, Woolworths has initially dropped the Qantas partnership. However, later in the year, you’ll have the option to convert your Woolworths Dollars into Qantas Points.

      Nevertheless, from time to time, Woolworths sends an email to their customers about special offers – where you can choose to earn bonus Woolworths Dollars or bonus Qantas Points as your Reward. These are exclusive limited-time offers, which means they’re not always available.

      I hope this has helped.

      Cheers,
      May

  4. Default Gravatar
    TERENCE | June 10, 2016

    I have lost my Everyday Rewards Card, how do I get a replacement card, please?

    • Staff
      May | June 10, 2016

      Hi Terence,

      Thanks for your inquiry.

      You can request a replacement card through:

      ONLINE
      Head to the Woolworths Rewards homepage and login to your account. Click ‘My Account’ in the top right, then click ‘Cards and Account’ and scroll down to ‘Order a New Card’. Select your card number from the drop down and follow the prompts.??

      OR BY PHONE
      Call their automated 24/7 phone service on 1300 10 1234 and follow the prompts. Make sure your Rewards card number is handy and that your current address is listed in your online account. This is where they will be sending it.

      I hope this has helped.

      Cheers,
      May

  5. Default Gravatar
    Lynette | June 9, 2016

    I am in the Tasmanian Frequent Shoppers Club and want to shop on line, but the log in will not accept my FSC number (4587354) how do i get around this ?
    regards, Lyn Lee

    • Staff
      Ysa | June 15, 2016

      Hi Lynette,

      Thanks for your question.

      It would be best to speak with a Frequent Shopper Club representative to receive direct assistance regarding this matter. You can contact them on 1300 658 100 between 7.00am and 4.00pm Monday to Friday.

      I hope this helps.

      Cheers,
      Ysa

  6. Default Gravatar
    ken | June 6, 2016

    How do I get my wife’s card and my card to act as one?

    • Staff
      May | June 7, 2016

      Hi Ken,

      Thanks for your inquiry.

      If you want to register your wife, she can sign up here. You can also log in to woolworthsrewards.com.au and go to your ‘Cards & Accounts’ section to link your cards.

      But please note that Woolworths Dollars can’t be shared to another Woolworths Rewards account. However, you can link other Rewards cards to your account to share fuel discounts.

      I hope this helps.

      Cheers,
      May

  7. Default Gravatar
    michelle | June 4, 2016

    I’ve gone to every site. I’ve had an everyday card since the beginning and never checked the balance. I don’t remember if I have and I’ve only had access to the net since 2010. God knows where I filled an application form to obtain the card. So no chance of knowing old passwords etc. Where and how do I see how many points I have? I had it too long to not cash in on it!

    Thank you.

    • Staff
      May | June 6, 2016

      Hi Michelle,

      Thanks for your inquiry.

      Just to confirm, finder.com.au is a comparison and general information website and does not represent Woolworths.

      If you want to check your balance / points, you’ll need to contact Woolworths through their automated 24/7 phone service on 1300 10 1234 and follow the prompts. Make sure your Rewards card number is handy so the information can be retrieved. Same number to call in case you need assistance to retrieve you login information to your online Woolworths account.

      Cheers,
      May

  8. Default Gravatar
    Kevin | June 1, 2016

    I have rang twice in regards to lost rewards card ,twice I was promised a replacement card within a week or two now I’ve lost count how many months its been since it went missing.
    Could you look into this matter for me?
    THANK YOU.
    Kevin

    • Staff
      Anndy | June 1, 2016

      Hi Kevin,

      Thanks for getting in touch.

      Please note that finder.com.au is a financial comparison and information service and is not Woolworths. It is also beyond our scope to follow up your replacement request with Woolworths.

      Nevertheless, as an alternative to calling Woolworths, you can also request a replacement card through their website. I’ve sent you an email with the instruction on how to do it.

      I hope this helps.

      Cheers,
      Anndy

  9. Default Gravatar
    iloveavb@hotmail,com | May 8, 2016

    i have lost my everyday rewards card

    • Staff
      Ysa | May 9, 2016

      Hi,

      Thanks for your question.

      For lost or stolen cards, you may wish to request for a replacement card by logging in to the Woolworths Everyday Rewards website. Click “My Account”, then “Cards and Account”, choose “Order a New Card” and follow the instructions.

      Alternatively, you can also request a replacement card by calling them thru phone.

      I hope this helps.

      Cheers,
      Ysa

  10. Default Gravatar
    Colin | May 4, 2016

    I’ve been trying to talk to some one for the last hour about getting a replacement FSC card but no one can help keep getting directed to nowhere.

    • Staff
      May | May 4, 2016

      Hi Colin,

      Thanks for your inquiry.

      To get a replacement of your lost FSC card, please head to the Woolworths Rewards homepage and login to your account. Click ‘My Account’ in the top right, then click ‘Cards and Account’ and scroll down to ‘Order a New Card’. Select your card number from the drop down and follow the prompts. Alternatively, you may call Woolworths on the phone number I’ve sent to your email.

      I hope this helps.

      Cheers,
      May

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