How Long Does it Take to Get a New Credit Card?

Rates and Fees verified correct on July 7th, 2015
how to get a card How long is long? From getting your application approved to receiving that plastic card, waiting for your new credit card can take up to one month.

You’ve just applied for a credit card and received approval from the credit company. How long should you expect to wait to receive it?

Here are the generally expected steps between the time you apply for a credit card and the time you get a new credit card.

Gaining Approval

When you apply for a credit card the bank or institution assess your credit rating to determine whether you are suitable for credit. This can depend on what your credit history looks like. If your history is spotless then you may be given instant approval.

If you have marks on your credit file then your application may need more information. It might involve a phone call from the bank verifying your details.

In some cases you might have to fax/scan/email extra documents to the institution to verify your income claims.

In most cases however you will get a response in 60 seconds.

Delivery of your card

So you’ve just received approval for your new credit card and have a list of things of your "to-buy" list, but your application still needs to be processed internally by the bank.

After it has gone through the necessary departments of the bank or institution and your "welcome pack" has been put together. It’s now in the hands of Australia Post to deliver it to your house. Depending on where you are located, whether it be Sydney, Sunshine Coast or Broken Hill it can take up to 5 – 10 business days to get to your house.

Credit Card Activation

This is almost always the simplest step in the process. All it involves is making a phone call to your bank, verifying yourself and activating your card. Depending on the phone queues this could take from 5 minutes to 30.

The time it takes for your card to arrive can vary from company to company. Here are two examples:

How long should I expect to wait for delivery?

Each provider has a different wait time for the delivery of their cards. As a guide you can expect to wait between 5 and 10 working days for it to arrive in the mail. Below you will find a guide to the specific times for some of the major providers.

Institution Waiting Period

NAB Logo


Allow up to 5 business days

ANZ Logo


Within 5 business days

CBA Logo

Commonwealth Bank

Within 10 working days

St George Logo

St. George

5-10 business days

Bankwest Logo


5-10 working days

HSBC logo


5 business min 10 max

AMEX logo

American Express

7 to 10 calendar days

Diners Club Logo

Diners Club

Up to 21 Days

Have you had a look at these cards?

Cards from HSBC

If you would like to get a new credit card from HSBC, there is a good chance that you will have to wait up to ten days before receiving it. Even with that ten day window, HSBC reserves the right to wait an additional seven days before sending it to you.

Activation is a one-call process (provided you are the cardholder,) but it can take up to 17 days to receive your card after approval.

Would you like to learn more about HSBC Credit Cards?

Cards from Commonwealth Bank

If you want to get a new credit card from Commonwealth bank, your wait will probably be a bit shorter than with HSBC. Their policies are detailed fairly clearly on their website.

Basically, once you have completed your application and sent it or handed it to them, if you are accepted and your application goes through, you should get your card in the mail within 10 days.

As mentioned before, that in come cases additional information may be needed for them to process your application, and if this is the case they will write to you within 5 days of receiving your application.

You will find this is all pretty standard, and although different lender’s terms will vary, they will not vary very much.

Are you interested in learning about more Commonwealth Credit Cards? Click here

HSBC lists a possible extra seven-day waiting period, Commonwealth does not do so. They are also explicit in explaining waiting times for additional materials.

If you haven’t been contacted for more information within that time frame, either you were rejected and should apply with a different company, or you were approved and can expect your card within the allotted time.

In other words, different companies have different procedures and, consequently, different wait times to receive them. If you are conscientious about providing the company to which you apply with all the information they request, you will expedite the process and get your credit card within the minimum amount of wait time allotted by the company.

Otherwise, be patient. If you’re approved, you will get your new credit card in the mail in due time.

If you need to make an online purchase before that time – consider opening up a Paypal account.

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This page was last modified on 30 April 2015 at 15:34.

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8 Responses to How Long Does it Take to Get a New Credit Card?

  1. Default Gravatar
    Lorry | December 24, 2014

    I applied for my credit card last Tuesday and it was approved on Monday and sent on Yesterday. If I am in Sydney, why would the Commbank take 5-10 working days to receive it when I am already local? The bank agent said it was sent yesterday morning shouldn’t I get it sooner than 5-10 days? I am in Penrith

    • Staff
      Elizabeth | December 24, 2014

      Hi Lorry,

      Thanks for your question.

      Five to ten working days is an estimate Commonwealth Bank gives, allowing for posting time, slight delays, etc. As you’re local it might arrive sooner than five days, but you should allow for this amount of time.

      I hope this has helped.



    • Default Gravatar
      Sachie | March 14, 2015

      Two weeks ago I lost my card and I stopped my bank for few days and the bank emailed me and they said they sent a new card for me about 10 days ago and still the card didn’t arrive. Should I call bank?

    • Staff
      Jonathan | March 16, 2015

      Hi Sachie, thanks for your inquiry!

      Mailing a new credit card can take up to 10 working/ business days. If it has been a considerable amount of time since the banks notification of sending the new card it would be best to contact them directly.



  2. Default Gravatar
    Lotus | December 23, 2014

    I recently opened a Westpac choice youth account and went into my local branch to order my debit card. The woman said she would have ordered it that day and it would come within 5 working days. It’s been 10 days since I ordered it. How long does it take??

    • Staff
      Elizabeth | December 23, 2014

      Hi Lotus,

      Thanks for your question.

      If Westpac advised that the card would arrive within five days, then it should have arrived in that time frame. You might want to get in contact with Westpac directly to ensure you card hasn’t been lost in the mail and that it has been sent.

      I hope this has helped.



  3. Default Gravatar
    Scottie | July 22, 2014

    I applied for a HSBC credit card online and got a conditional approval for $5000. In the email I was asked to fax drivers licence and a copy of a bill. I have done so it’s been a week since I faxed. How long does it normally take to get a reply to see if I was approved or not?

    Thank you

    • Staff
      Shirley | July 23, 2014

      Hi Scottie,

      Thanks for your question.

      Unfortunately you’ve come through to, an online comparison service. We don’t handle any personal information or applications for HSBC.

      Please speak to the customer service team at HSBC regarding your enquiry. Application times vary from case to case.


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