ANZ Credit Cards FAQs: How To Manage Your ANZ Card

Here are the most frequently asked questions regarding ANZ credit cards:

How to make payments, check your balances, transactions and direct debits

Via: Internet banking, phone banking, mobile phone banking, in-branch, bPay, ATMs.

How to report a lost or stolen card

Call 1800 033 844 (international +61 3 9683 7043) 24/7 and notify ANZ immediately if your card has been lost, stolen or used by someone else; or if your PIN record has been lost, stolen or has become known to someone else.

How to query or dispute transactions on your card

Option 1: Download and complete a “Customer Transaction Dispute” form and send it with a copy of any relevant documentation to ANZ for further investigation.

Option 2: Call ANZ on 13 22 73 (international +613 9683 9999.

How to update your details

On ANZ Internet banking by selecting ‘Update details’.

Call ANZ on 13 22 73, available 24/7.

Do it in-branch.

How to activate your credit card

Call 1800 652 033 to activate your credit card. You may be required to complete the ANZ customer identification process if you’re a new ANZ credit card holder.

How to order a replacement card

Call ANZ on 13 22 73 (international +613 9683 9999) to order a replacement card.

How to add an additional cardholder

Download and complete the “Add An Additional Cardholder” form or call 13 22 73. Note that a fee will apply to some additional cards.

How to change your credit limit

Option 1: Use ANZ Internet Banking, select ‘Cards’ from the left-hand menu and then choose ‘Request to change credit card limit’ and follow the prompts.

Option 2: Download and complete the “Request Credit Card Limit Increase/Decrease” form and return it to ANZ.

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999).

How to complete a credit card balance transfer

Option 1: Use ANZ Internet Banking, select ‘Credit card balance transfer’ under the ‘Cards’ option on the left hand panel.

Option 2: Download and complete the “Balance Transfer Application” form.

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999).

How to query offers on your card

Check the ANZ website or call 13 22 73.

How to design your ANZ credit card

Visit www.designmycard.com.au and design your own credit card.

How to change your card type

Download and complete the “Change Your Credit Card Type” form and return it to ANZ.

How to combine your ANZ credit card accounts

Download and complete the “Request To Combine Your ANZ Credit Card Accounts” form and return it to ANZ.

How to request an ANZ Frequent Flyer American Express card

If you are an existing ANZ Frequent Flyer account holder (before 19 July 2009), and would like to request an ANZ Frequent Flyer American Express card, download and complete the “Request An ANZ Frequent Flyer American Express Card” form and return it to ANZ.

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