Complete guide to NAB complimentary travel insurance

Information verified correct on July 29th, 2016

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NAB complimentary travel insurance for credit card holders

If you have an NAB credit card, you might be able to claim complimentary travel insurance on your next trip. You’ll need to meet a number of eligibility requirements and know the terms and conditions before making a claim. Going through the policy T&Cs can be a tedious exercise, so we’ve summarised the important parts to make things easier.

Note: Since June 1 2014, NAB complimentary credit card insurance has been provided by QBE Insurance (Australia) Limited instead of Chubbs Insurance. For policies activated prior to 1 June 2014, please contact Chubb Insurance directly on 1800 788 566.

What are the eligibility requirements?

Cardholders will need to meet a number of requirements before they are eligible for cover. Current cardholders of NAB Premium or NAB flybuys Rewards cards receive complimentary insurances, subject to these requirements. You could be covered if your overseas travel is cancelled, or if you suffer from illness or become disabled while travelling overseas. There’s also cover for lost luggage and documents, rental vehicle accidents, and some missed connections. The eligibility requirements include:

  • Prepaid travel costs. You must purchase a minimum of $500 (inclusive of taxes and other charges) in pre-booked transportation costs (including fares by air, rail, road or watercraft) and/or land content costs (including tours, hire cars or other hired transport and accommodation) on your NAB Premium or NAB flybuys Rewards Card, prior to your trip. These purchases must be made by charging your NAB card directly, and purchases made using direct debit, PayPal, BPAY or Secure Pay or any other payment facility cannot apply. Award or loyalty points also cannot count towards your minimum spend.
  • Age. You must be 90 years of age or under before you departed on your trip. Cardholders between the ages of 76 and 90 years receive limited benefits compared to cardholders aged 75 years and under. Please see Schedule of Benefits for details.
  • Spouse and dependent children. If your spouse or dependent children are travelling with you – and meet the other eligibility requirements including the $500 minimum spend per person – they will also be covered under the policy.

    Definition for spouse and dependents

    • Spouse. Partner or de facto partner of either sex who has continuously cohabited with the cardholder for a period of more than 3 consecutive months, and who is travelling with the cardholder on the overseas journey.
    • Dependents
        • All unmarried children up to and including the age of 18, who are primarily dependent upon the cardholder for maintenance and support and travelling with the cardholder on the overseas journey
        • All unmarried children up to and including 24 years of age, who are full-time students at an institution of higher learning, and who are primarily dependent upon the cardholder for maintenance and support and travelling with the cardholder on the overseas journey
        • All unmarried children who are physically and mentally incapable of self-support, and who are primarily dependent upon the cardholder for maintenance and support and travelling with the cardholder on the overseas journey
  • Location. NAB’s overseas travel and medical insurance provides cover in Norfolk Island, Lord Howe Island, the Cocos Island, Christmas Island and for domestic air travel when connecting to overseas travel. Domestic air travel required to connect with overseas travel or domestic air travel forming part of the overseas travel will be regarded as overseas travel as long as the connecting flight is within 48 hours from the departure date, but medical and hospital expenses will not be covered within Australia. See Interstate flight insurance cover for domestic travel coverage.

How do I know if I’m covered and what am I covered for?

Based on the eligibility requirements and exclusions above, you and your spouse and children may be covered under this policy. If you’re a NAB Premium or NAB flybuys Rewards cardholder, this complimentary insurance cover will automatically apply to you, your spouse and/or any dependent children travelling with you, as long as the abovementioned eligibility requirements are satisfied.

The period of cover commences once you have left your home in Australia and ceases when you complete your trip, when you return to your home in Australia, or 6 months after the date of departure (whichever occurs first).

If something happens for which you can claim overseas travel and medical cover, which causes you to extend your trip, your cover will continue until you can reasonably complete your trip.

Insurances provided under this policy

International cover

Excess if applicableBenefitsPolicy limit
(for persons ages 75 and under)
Policy limit
(for persons aged 76 to 90)
$200Overseas medical Unlimited Not available
$200Medical evacuation and repatriation UnlimitedNot available
$200Repatriation of remains UnlimitedNot available
$200 Hospital compensation$100 for every 24 hours (maximum $15,000)
$500 where injury is the result of a mugging attack that has been reported to the police
Not available
$200Critical illness or injury – emergency travel expenses for companionUnlimitedNot available
NilPost-hospital accommodation$100 per day (maximum $500)Not available
$200Dental expenses due to sudden and acute painUnlimited Not available
$200Cancellation or holiday deferment costsUnlimited, except travel agents cancellation fees up to a maximum of $500 per person$5000, except ravel agents cancellation fees up to a maximum of $500 per person
$200Emergency travel arrangements and accommodation expensesUnlimitedNot available
$200Loss of reward pointsUnlimitedNot available
$200Luggage and personal effects
Maximum Limit
Personal computer, cameras and video camera
Any other item
$15,000 singles
$20,000 families
$6,000
$2,000
$15,000 singles
$20,000 families
$6,000
$2,000
NilEmergency luggage$300 singles
$600 families
Limit is doubled if your luggage is still not located after 72 hours
$300 singles
$600 families
Limit is doubled if your luggage is still not located after 72 hours
NilReplacement of passports and travel documentsUnlimitedUnlimited
$200Fraudulent use of credit or debit cardsUnlimitedUnlimited
NilTravel delay$750 singles
$1,500 families
Not available
$200Missed connection – special eventsMaximum $3,250 per family for all missed special eventsMaximum $3,250 per family for all missed special events
NilResumption of trip$5,000 singles
$10,000 families
Not available
$200Hijacking$10,000 singles
$20,000 families
$10,000 singles
$20,000 families
$200Return of rental vehicle$250 per tripNot available
NilAccidental death$150,000 for NAB cardholder
$75,000 for spouse
$50,000 for each dependent child up to a maximum of $150,000
$150,000 for NAB cardholder
$75,000 for spouse
$50,000 for each dependent child up to a maximum of $150,000
NilLoss of incomeUp to $1,000 per week for a maximum of 13 weeksNot available
NilPersonal liability and legal expensesUp to $2,500,000Up to $2,500,000
NilKidnap and ransomUp to $250,000Up to $2,500,000

Domestic cover

To be eligible for domestic cover on the following types of insurance, you must satisfy the same requirements as above, except you must have charged to your NAB card 100% of the relevant transport or accommodation or item costs.

BenefitsMaximum sum insuredPolicy excess per event
Travel delay$40 per person, up to a maximum of $120 for familiesNil
Luggage and personal effects$750 for each item, set or pair of items, up to a maximum of $2,000 per claim$75
Emergency luggage$200 per person up to a maximum of $600 for families$75
Funeral expenses as a result of accidental death$3,000 per person up to a maximum of $9,000 for familiesNil
Cancellation and holiday amendment costs$3,000 per interstate trip$75
Rental vehicle expenses$1,250 per interstate tripNil
Domestic hotel burglary$2,500Nil

Transport accident insurance cover

Where an injury is sustained during transport and results in the following within one year after the date of the accident:

Transport accident injury resulting in loss of…Sum insured
Life$500,000
Both hands or both feet$250,000
One hand and one foot$250,000
Entire sight of both eyes$250,000
Entire sight of one eye and one hand or foot$250,000
One hand or one foot$125,000
Entire sight of one eye$125,000

Other insurance cover

BenefitsWhat is covered?Maximum sum insuredExcess per event
Extended warranty12 extra months where manufacturer’s warranty is less than 5 years; or double warranty period where original warranty is between 6 and 12 months$40,000 per annum for all purchases Nil
Purchase protectionOn new personal items against loss/ theft/ accidental damage for 3 months from purchase$200,000 in any 12 month period
$5,000 single claim
Nil
 Price protectionDifference between the price of the covered item and a lower printed advertised price for the exact same item $1,000Nil
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What are the exclusions?

There is no cover for claims arising directly or indirectly due to these:

  • Existing medical conditions.  An existing medical condition includes but is not limited to mental disorder, anxiety, alcoholism, drug addiction or pregnancy and/or any chronic or ongoing medical or dental condition of which you were aware, or for which investigation (whether or not a diagnosis has been made), treatment or advice was received, or medication prescribed or taken at any time before you met the eligibility criteria, and any complication (illness/injury/death) arising from any of these conditions. Unexpected or unforeseen events pertaining to pregnancy are not regarded as existing medical conditions.
  • Childbirth. Apart from the event of birth, unless otherwise excluded, pregnancy-related illnesses of the mother up to and including 26 weeks of gestation are covered.
  • Travelling against medical advice or for the purpose of seeking medical advice or treatment. This includes travelling when you know you will have to consult a medical practitioner during the trip.
  • Altering or discontinuing travel plans.  Should you or your travel companion decide to alter travel plans or not continue with the trip.
  • Intentional or reckless endangerment. Behaviour which poses threat to personal safety, except in an attempt to save human life, will not be covered. This includes deliberately injuring yourself, contracting HIV with AID-related infection or illness, participating in riot or civil commotion, participating in races (other than on foot), participating in a professional sporting activity or scuba diving (unless you hold an open water diving licence or you were diving under licensed instruction), riding a motorcycle outside Australia whether as a driver or as a passenger (except where the driver holds a valid motorcycle licence in the country you are in and the motorcycle has an engine capacity of 200cc or less), or riding a motorcycle in Thailand or Bali (except as a passenger in a licensed commercial motorcycle).
  • Losses recoverable under other schemes. This policy will not provide for private medical care when reciprocal health cover like Medicare is available and accessible. In any case, cover only applies for private medical care where approval has been given by QBE Assist.
  • Terrorism. Except where it applies to “Overseas medical and dental expenses”, “Luggage and personal effects” or “Hijacking”.
  • Cancellation or delay of travel arrangements due to mechanical breakdown or carrier’s failure to operate. Except where it applies to “Travel delay” or “Missed connection – special events”.
  • Failure to take reasonable precautions after public warning. This applies if you don’t take precaution to avoid financial loss after being publicly warned of a strike, riot, civil commotion, or natural disaster.
  • Operating a rental vehicle in violation of the rental agreement.
  • Financial default. This includes the financial default of any person, company or organisation involved in your travel arrangements.
  • Operating under the influence. This includes operating any motor vehicle while having a blood alcohol content over the legal limit relevant to the country that you are in and/or where you are under the influence of any drug other than a drug administered by, or in accordance with the advice of a legally qualified medical practitioner.
  • Psychological or psychiatric condition. This includes your or any other person’s nervous disorder, anxiety disorder, depression or stress related disorder.

How do I make a claim?

Important contact information

To make or enquire about a claim, or to obtain a claim form, contact the Claims Department. In Australia, call 800 187 025 (Toll free) or if you’re overseas, call +61(02) 8862 8805. You can also email travel.claims@qbe.com.

To speed up the processing of your claim, obtain a claim form and follow the instructions on the claim form, including preparing the necessary documentation for supporting your claim. Send the completed claim form and all supporting documents back by email or to: QBE Travel Insurance (P.O Box 12090, Melbourne VIC 8006).

Claims will be paid to you or your personal representative in Australian dollars on the basis of the exchange rate that applied at the time of the event that gave rise to the claim.

Important rules around making claims:

  1. All claims should be advised within thirty (30) days after you return to your usual place of residence in Australia.
  2. Liability claims against you must be in writing. You are not to make any admission or offer to settle any claim. If you do so, they may reduce the amount payable in respect of the claim.
  3. All losses (luggage, personal effects and travel documents) must be reported to the local authority within 24 hours and a written acknowledgement obtained. In the case of hotel burglary, the loss or damage must also be immediately reported to the hotel or motel management and a claim submitted to them. The hotel/motel may be legally liable for the loss or damage.
  4. For medical expense items, you must submit accounts to your private health fund before submission to us.
  5. Immediately report any lost luggage or damage to the conveyance carrier and submit a claim to them. The conveyance carrier may be legally liable for the loss or damage.

This page is a summarised guide to NAB’s complimentary insurance policy provided for by QBE. Do note that the available cover can vary between individuals, so you may need to contact QBE Insurance directly about specific enquiries.Please also see the NAB Card Insurance policy information booklet available on the NAB website for a full overview of the policy and your relevant cover.

Comparison of NAB Credit Cards with complimentary travel insurance

Rates last updated July 29th, 2016.

NAB Premium Card

0% p.a. for 15 months on purchases and balance transfers has been extended

January 15th, 2016

NAB Velocity Rewards Premium Card

20k bonus points, 0% for 15 months on purchases and balance transfers w/ 2% balance transfer fee

May 2nd, 2016

NAB flybuys Rewards Card

0% p.a. for 15 months on purchases and balance transfers with a one off 2% balance transfer fee

May 2nd, 2016

View latest updates

Jonathan Choi Jonathan
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
NAB Qantas Rewards Premium Card
Get 20,000 bonus Qantas Points plus enjoy a low promotional offer of 0% p.a. for 15 months on purchases and balance transfers.
0% p.a. for 15 months (reverts to 19.99% p.a.) 0% p.a. for 15 months with a one off 2% balance transfer fee $250 p.a. Go to site More info
NAB Velocity Rewards Premium Card
0% p.a. on purchases and balance transfers for 15 months and 20,000 bonus Velocity Points when you make an everyday purchase. You gain both Visa and American Express cards which are linked to one single account and annual fee.
0% p.a. for 15 months (reverts to 19.99% p.a.) 0% p.a. for 15 months with a one off 2%% balance transfer fee $150 p.a. Go to site More info
NAB flybuys Rewards Card
Earn flybuys rewards points on eligible purchases. Also enjoy a 0% rate on purchases and balance transfers for 15 months.
0% p.a. for 15 months (reverts to 19.99% p.a.) 0% p.a. for 15 months with a one off 2%% balance transfer fee $95 p.a. Go to site More info
NAB Premium Card
Benefit from Premium credit card advantages including travel insurance, higher credit limits and VIP Lost card cover. 0% p.a. for 15 months on purchases and balance transfers.
0% p.a. for 15 months (reverts to 19.74% p.a.) 0% p.a. for 15 months with a one off 2% balance transfer fee $90 p.a. Go to site More info
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188 Responses to Complete guide to NAB complimentary travel insurance

  1. Default Gravatar
    sam | July 27, 2016

    Hi,

    I will be travelling internationally for 3 months straight and will be purchasing single way tickets for destinations while I’m on the go, having already departed Australia.
    Although these tickets are purchased whilst travelling and out of the country, will I automatically have travel insurance as I will be purchasing all my flights on my platinum card?

    I understand travel insurance included is for a max of 6 months or when I return to Australia, but how will the duration of cover be calculated for me if I’m flying out to multiple destinations on one way tickets?

    I want to make sure that I am covered instead of assuming that I would be just because the tickets was purchased on the card.
    Some confirmation/feedback would be appreciated.

    Sam

    • Staff
      May | July 28, 2016

      Hi Sam,

      Thank you for your question.

      Please note that you’ve come through to finder.com.au we are an Australian financial comparison website and general information service, not actually NAB/QBE Travel Insurance.

      As stated in the T&Cs of the NAB complimentary travel insurance, you’ll be eligible to be covered by the international travel insurance if you purchase a minimum of AU$500 in pre-booked transportation costs (air, rail, road or watercraft tickets) and/or land content costs (including tours, hire cars or other hired transport and accommodation) on your NAB Premium or NAB flybuys Rewards Card, prior to your trip.

      Also, your travel insurance cover commences once you have left your home in Australia and ends when you complete your trip, when you return to your home in Australia, or 6 months after the date of departure, whichever comes first.

      If you want to be sure if you’re covered or not, I suggest that you call QBE on the number that is listed above (at the “How do I make a claim?” portion).

      I hope this helps.

      Cheers,
      May

  2. Default Gravatar
    Freda | July 26, 2016

    Are we covered fpr deposits if we have to cancel and if we pay full amount before we leave Australia and cannot go are we covered?

    • Staff
      May | July 26, 2016

      Hi Freda,

      Thanks for your inquiry.

      Yes, you will be covered for the “cancellation or holiday deferment costs” so long you have met the eligibility requirements stated in the complimentary travel insurance T&Cs. That is, before leaving Australia on your journey abroad, you have used your NAB Premium or NAB flybuys Rewards (whichever you owned) and charged at least AU$500 for your travel tickets and/or prepaid expenses (including tours, hire cars or other hired transport and accommodation).

      These purchases must be made by charging your NAB card directly, and purchases made using direct debit, PayPal, BPAY or Secure Pay or any other payment facility cannot apply. Award or loyalty points also cannot count towards your minimum spend.

      Other eligibility requirements that are outlined above must also be met.

      Hope this has answered your question.

      Cheers,
      May

  3. Default Gravatar
    Sebbbby | July 6, 2016

    Hi, in the policy where it states “purchases using your credit card facility should be directly charged by the merchant” does this mean if I book through a travel site like booking.com or hotels.com that this purchase won’t qualify me for complimentary travel insurance?

    Thanks

    • Staff
      May | July 6, 2016

      Hi Sebbbby,

      Thanks for your question.

      As stated on pages 18-19 of the NAB Card insurance policy information, ‘you will be eligible for the complimentary travel insurance if the pre-booked transport costs (airfares and/or cruise) and/or land content (tours, hire cars or other hired transport and accommodation) – a minimum of $500 – have been transacted in one of the following ways:

      1. Using your NAB Credit Card – purchases using your credit card facility directly charged by the merchant; or
      2. Using your NAB Gold Visa Debit Card – purchases using your debit card either by using the physical card or by providing the debit card number when paying for your purchases.

      Purchases using the linked account without the use of the debit card (e.g. by direct credit from your NAB Internet Banking facility, PayPal, BPay or Secure Pay or any other payment facility) will not be covered.’

      So it’s best that all your travel costs will be directly charged by the merchant to be sure that you’ll be eligible for the complimentary travel insurance.

      Also, for your reference, I’ve sent to your email the link to the NAB Card insurance policy information.

      I hope this is helpful.

      Cheers,
      May

  4. Default Gravatar
    Harvey | July 5, 2016

    Could you please send me the PDF link that you sent to Deb (below) 0n 27 June?

    • Staff
      May | July 8, 2016

      Hi Harvey,

      Thanks for getting in touch.

      I’ve already forwarded to your email the link to the NAB Platinum Card Insurance policy booklet in PDF format.

      Cheers,
      May

  5. Default Gravatar
    Deb | June 25, 2016

    Can you please email me the NAB Platinum Card Insurance policy booklet

    • Staff
      Ysa | June 27, 2016

      Hi Deb,

      Please refer to the PDF link I’ve forwarded to your email.

      Cheers,
      Ysa

  6. Default Gravatar
    Mel | June 5, 2016

    Is it must buy travel insurance or included with the Platinum credit card NAB and do you have to make hotel purchase or airline purchase with credit card to claim insurance? Thanks.

    • Staff
      Ysa | June 6, 2016

      Hi Mel,

      Thanks for your question.

      According to the NAB insurance policy, you should be able to access the travel insurance if the loss or damage occurs during the period of cover and must meet the eligibility criteria, which are the following:
      1. You are a current NAB Cardholder, or accompanying spouse, or a dependent child/children
      2. You were ninety (90) years of age or under before you departed for your trip
      3. You (or the accompanying NAB Cardholder) had purchased on a NAB card a minimum of $500* (inclusive of taxes and other charges) of pre-booked transport costs (airfares and/or cruise) and/or land content (tours, hire cars or other hired transport and accommodation) prior to the commencement of the trip. The purchase must be debited to a NAB Card prior to your departure from Australia. If using your NAB Credit Card – purchases using your credit card facility should be directly charged by the merchant.

      To find out more about the insurance policy, please refer to the PDF link I have forwarded in your email.

      I hope this has answered your question.

      Cheers,
      Ysa

  7. Default Gravatar
    Pam | May 26, 2016

    Re rental car excess – “Whilst in Australia you will be covered for an amount of $1,250″
    I’m still not sure if I have to pay the extra $$ at the rental car counter to get the excess down to $0 if an accident occurs. Can you clarify this for me, please?

    Regards,
    Pam

    • Staff
      May | May 31, 2016

      Hi Pam,

      Thanks for your comment.

      On page 49 of the NAB card insurance policy information booklet, it does not say that you pay for extra dollars for you to be eligible to claim for the rental vehicle insurance excess cover, but rather it states that QBE travel will cover you for the rental vehicle insurance excess which you are legally liable to pay, if:

      1. You rented the rental vehicle from a licensed rental agency.
      2. The rental vehicle hiring arrangement includes comprehensive motor insurance against loss or damage to the rental vehicle.
      3. You have satisfied all requirements of the rental vehicle’s hiring agreement and the comprehensive motor insurance policy.

      And by satisfying the 3rd condition above, on page 30, the T&Cs state that they will pay towards the cost of returning your rental vehicle to the nearest depot, including airport concession charges, if due to a claimable event covered by any section of this policy you are unable to do so during your trip.

      Please find more details about the rental vehicle excess cover on the link to the NAB card insurance policy information booklet I’ve forwarded to your email.

      I hope this has helped.

      Cheers,
      May

  8. Default Gravatar
    Jack | March 29, 2016

    I will be away for 7 months. Which 6 months is covered and can I extend the cover for the extra month

    • Staff
      Sharon | April 11, 2016

      Hi Jack, thanks for getting in touch.

      Please note that you have come through finder.com.au, not NAB. For this enquiry, you will need to contact QBE directly on 1800 187 025. They will definitely be able to look into this for you.

      Cheers,

      Sharon

  9. Default Gravatar
    Wendy | March 27, 2016

    Hello
    I am travelling overseas and have parents aged over 80 years (80 and 81 yrs). Is there any way I can pay extra to extend cover should anything happen to them whilst I am overseas. Neither of them are ill but I would like the peace of mind. I notice in the fine print that cover is only available up to 80 years of age. I am assuming this means up to and including the age of 79 but not age 80?
    thank you

    • Staff
      Debbie | April 1, 2016

      Hi Wendy,

      Thanks for your inquiry.
      Please note that you’ve come through finder.com.au, an online comparison service and not a card issuer, such as NAB.

      Unfortunately, the travel insurance covered by NAB are for individuals who are traveling abroad. You may wish to contact NAB or QBR (NAB’s insurance company) directly to verify if an extra cover can be purchased for immediate families that won’t be traveling with you.

      Cheers,
      Debbie

  10. Default Gravatar
    Sharon | March 26, 2016

    We have paid 100% of our holiday on our NAB platinum visa could you please email info on cancellations covered on the travel insurance.

    Many thanks
    Sharon

    • Staff
      Sharon | March 27, 2016

      Hi Sharon, thanks for your comment.

      Please refer to NAB’s Travel Insurance PDS I have sent to your email address.

      Cheers,

      Sharon

Credit Cards Comparison

Rates last updated July 29th, 2016
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
Virgin Australia Velocity Flyer Card - Balance Transfer Offer
Enjoy a 0% p.a. balance transfer offer for 18 months and also earn 2 bonus Velocity Points in the first 3 months on everyday spend.
20.74% p.a. 0% p.a. for 18 months $64 p.a. annual fee for the first year ($129 p.a. thereafter) Go to site More info
American Express Essential Credit Card
Receive a $50 credit on eligible spend and get Smartphone screen insurance combined with a no annual fee for life card. Also enjoy a 0% p.a. balance transfer rate for 12 months.
14.99% p.a. 0% p.a. for 12 months with 1% balance transfer fee $0 p.a. Go to site More info
Citi Qantas Signature Credit Card
Earn up to 70,000 bonus Qantas Points on eligible spend, plus enjoy a 0% p.a. for 6 months offer on balance transfers.
20.99% p.a. 0% p.a. for 6 months $99 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info
ME Bank frank Credit Card
Enjoy a low and consistent interest rate on purchases and cash advances, combined with no annual fee.
9.99% p.a. $0 p.a. Go to site More info

* The credit card offers compared on this page are chosen from a range of credit cards CreditCardFinder.com.au has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.

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