Travel Insurance Analysis: NAB Platinum

Information verified correct on June 27th, 2016

Travel insurance, as in all insurance, becomes vitally important when you unfortunately find yourself in a position to make a claim. Up until that time you will have either grudgingly paid the required premium or politely declined, preferring to take the risk that everything will be alright. As in all insurance however, none of us can read the future, and if you hadn’t been prepared to properly insure yourself against certain risks it could cost you dearly.

When travelling it is very important that you are covered by travel insurance for if you are not you could find yourself stranded in a foreign country without any money either injured or ill and no access to medical treatment. It is therefore most important that you fully understand how much you are covered for in any travel insurance that you do take out, especially if you have purchased the cover based on price alone. The NAB Platinum credit card has travel insurance as part of its features but instead of simply accepting this cover as being sufficient we will examine here exactly what level of cover you actually receive if something should go wrong while you are away from home.

NAB Platinum Travel Insurance Medical Cover

One of the biggest risks to a traveller is falling ill or becoming incapacitated while away and the NAB Platinum travel insurance promises to give you an unlimited cover on all reasonable medical costs as well as a daily hospital cash allowance of $100. This hospital allowance is capped however at $15,000. It also gives you unlimited cover for any dental treatment but when you delve deeper into the small print you will find this cover is restricted to only relieving urgent pain. Both of these medical covers are quite generous when compared to that offered in other travel insurance policies.

A problem does arise however if you are, or have, suffered or are still suffering from a medical condition. If you are, or have, it will invalidate this cover if it can be linked in any way to the illness you are suffering while abroad; just something to keep in mind if you are likely to have a relapse of any medical condition during your travels.

Death of Yourself or a Family Member When Travelling

A highlight of the NAB Platinum travel insurance is to be found in its accidental death cover. If you or any of your immediate family members are involved in a non-transport accident which results in a death, you are covered for $150,000 as being the card holder, your spouse for $75,000 and $50,000 for each of your dependent children. If the accident is a transport accident your death cover, as well as that of your spouse, will be lifted to $500,000 and your dependent children’s cover lowered to $20,000.

NAB Platinum Travel Insurance Income Protection

If you are also covered for loss of  income, if the injury was incurred during an accident whilst you are travelling in another country. If this is the case you will be paid an amount of $1,000 a week up to a maximum of 13 weeks. There is however a waiting period of a month after you were due to return to your normal work. This is an injury cover only.

Delay Coverage

If your travel plans are delayed longer than six hours your NAB Platinum travel insurance cover will compensate you an amount of $250 a person to a maximum of $500. If you are made wait a further 12 hours the benefit will be repeated. If it happens that a planned connecting flight is missed through no fault of your own you will be able to claim $3,250 to cover all your family expenses. You can not claim however if the delay is due to the airline carrier rescheduling.

Personal Loss, Damage or Theft Cover

You and your family will have a total insured amount of $20,000 to cover against loss, damage or theft of your personal items while away, or up to $15,000 a person. Your laptop will be covered for up to $6,000 whilst other items will be limited to $2,000 each. Travel tickets or cash loss is not covered.

NAB Platinum Travel Insurance Excesses

For most claims of a property nature there is an excess of $200 per claim that has to be taken into account. Although this excess does not apply to travel delays, death or rental car type claims.

Rental Car Policy

Whilst in Australia you will be covered for an amount of $1,250 but when driving a rental car overseas the cover is extended to an amount of $5,000. The type of vehicle you can drive is restricted but covers most passenger cars. It does not give you cover while driving a rental campervan.

A point that you don’t want to overlook with your NAB Platinum travel insurance is that the insurance only takes effect when you pay 100 percent of your overseas ticket with your card. You will not be covered if you had paid a cash deposit at your travel agency. The card holder, his or her spouse and all your dependent children are covered for your overseas trip for a maximum time of 6 months from the time you left your home address. You will also find you have limited cover while travelling in Australia as well as in-house burglary while at your hotel.

Interstate Flight Insurance Plan

The interstate flight insurance plan will cover travel delays, accidental loss of, theft to accompanied luggage, funeral expenses as a result of accidental death, cancellation/amendment of interstate flight arrangements and rental vehicle excess cover for a maximum of fourteen (14) consecutive days after your interstate journey commences.

  • Travel delays: For flights delayed up to 4 hours or more, the maximum sum insured is $40 per person to a maximum of $120 for families.
  • 12 hours luggage delay: $200 per person up to a maximum of $600 for families.
  • Luggage: Has a maximum insured amount of $750 for each item, set or pair of items, up to a maximum of $2,000 per claim.
  • Funeral Expenses as a result of Accidental Death: $3,000 per person up to a maximum of $9,000 for families.
  • Interstate Flight Cancellation / Amendment Benefit: $3,000 per interstate journey
  • Rental Vehicle Excess cover: $1,250 per interstate journey

To be covered by the interstate flight insurance plan you need to be an eligible NAB cardholder and prior to commencement of your interstate journey you need to have paid 100% of your return interstate airfares, inclusive of any charges, fees or taxes with your eligible NAB credit card. Purchases using your credit card facility need to be directly charged by the merchant.

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180 Responses to Travel Insurance Analysis: NAB Platinum

  1. Default Gravatar
    Deb | June 25, 2016

    Can you please email me the NAB Platinum Card Insurance policy booklet

    • Staff
      Ysa | June 27, 2016

      Hi Deb,

      Please refer to the PDF link I’ve forwarded to your email.


  2. Default Gravatar
    Mel | June 5, 2016

    Is it must buy travel insurance or included with the Platinum credit card NAB and do you have to make hotel purchase or airline purchase with credit card to claim insurance? Thanks.

    • Staff
      Ysa | June 6, 2016

      Hi Mel,

      Thanks for your question.

      According to the NAB insurance policy, you should be able to access the travel insurance if the loss or damage occurs during the period of cover and must meet the eligibility criteria, which are the following:
      1. You are a current NAB Cardholder, or accompanying spouse, or a dependent child/children
      2. You were ninety (90) years of age or under before you departed for your trip
      3. You (or the accompanying NAB Cardholder) had purchased on a NAB card a minimum of $500* (inclusive of taxes and other charges) of pre-booked transport costs (airfares and/or cruise) and/or land content (tours, hire cars or other hired transport and accommodation) prior to the commencement of the trip. The purchase must be debited to a NAB Card prior to your departure from Australia. If using your NAB Credit Card – purchases using your credit card facility should be directly charged by the merchant.

      To find out more about the insurance policy, please refer to the PDF link I have forwarded in your email.

      I hope this has answered your question.


  3. Default Gravatar
    Pam | May 26, 2016

    Re rental car excess – “Whilst in Australia you will be covered for an amount of $1,250″
    I’m still not sure if I have to pay the extra $$ at the rental car counter to get the excess down to $0 if an accident occurs. Can you clarify this for me, please?


    • Staff
      May | May 31, 2016

      Hi Pam,

      Thanks for your comment.

      On page 49 of the NAB card insurance policy information booklet, it does not say that you pay for extra dollars for you to be eligible to claim for the rental vehicle insurance excess cover, but rather it states that QBE travel will cover you for the rental vehicle insurance excess which you are legally liable to pay, if:

      1. You rented the rental vehicle from a licensed rental agency.
      2. The rental vehicle hiring arrangement includes comprehensive motor insurance against loss or damage to the rental vehicle.
      3. You have satisfied all requirements of the rental vehicle’s hiring agreement and the comprehensive motor insurance policy.

      And by satisfying the 3rd condition above, on page 30, the T&Cs state that they will pay towards the cost of returning your rental vehicle to the nearest depot, including airport concession charges, if due to a claimable event covered by any section of this policy you are unable to do so during your trip.

      Please find more details about the rental vehicle excess cover on the link to the NAB card insurance policy information booklet I’ve forwarded to your email.

      I hope this has helped.


  4. Default Gravatar
    Jack | March 29, 2016

    I will be away for 7 months. Which 6 months is covered and can I extend the cover for the extra month

    • Staff
      Sharon | April 11, 2016

      Hi Jack, thanks for getting in touch.

      Please note that you have come through, not NAB. For this enquiry, you will need to contact QBE directly on 1800 187 025. They will definitely be able to look into this for you.



  5. Default Gravatar
    Wendy | March 27, 2016

    I am travelling overseas and have parents aged over 80 years (80 and 81 yrs). Is there any way I can pay extra to extend cover should anything happen to them whilst I am overseas. Neither of them are ill but I would like the peace of mind. I notice in the fine print that cover is only available up to 80 years of age. I am assuming this means up to and including the age of 79 but not age 80?
    thank you

    • Staff
      Debbie | April 1, 2016

      Hi Wendy,

      Thanks for your inquiry.
      Please note that you’ve come through, an online comparison service and not a card issuer, such as NAB.

      Unfortunately, the travel insurance covered by NAB are for individuals who are traveling abroad. You may wish to contact NAB or QBR (NAB’s insurance company) directly to verify if an extra cover can be purchased for immediate families that won’t be traveling with you.


  6. Default Gravatar
    Sharon | March 26, 2016

    We have paid 100% of our holiday on our NAB platinum visa could you please email info on cancellations covered on the travel insurance.

    Many thanks

    • Staff
      Sharon | March 27, 2016

      Hi Sharon, thanks for your comment.

      Please refer to NAB’s Travel Insurance PDS I have sent to your email address.



  7. Default Gravatar
    Grace | February 24, 2016

    Hi guys,
    Could you please forward me the insurance policy via email. I actually phoned QBE to discuss any queries I had and asked them to email me the policy but they never did.

    • Staff
      Sally | February 24, 2016

      Hi Grace,

      Thanks for your comment.

      I’ve emailed you a copy of the NAB Card Insurance policy for your convenience.

      Let us know if there’s anything else you need help with.



  8. Default Gravatar
    Leigh | February 22, 2016

    How do I access my NAB Platinum Travel Insurance if I need it?
    Do I need to notify NAB Platinum Travel Insurance of my travel dates and itinerary prior to departure? Does my insurance need to be approved or is cover automatic because I’ve paid 100% of my travel by my card?

    • Staff
      Jonathan | February 23, 2016

      Hi Leigh, thanks for your inquiry!

      Please refer to page 5 of the insurance PDF I have sent to your email for emergency contact details of QBE Assist who is the underwriter of this policy.

      To be eligible for this insurance policy you will need to meet the following criteria:
      1. You are a current NAB cardholder, accompanying spouse or dependent child/children
      2. You are ninety (90) years of age or under before departing for your trip
      3. Each eligible member has purchased a minimum of $500 of pre-booked transport costs (airfares and/or cruise) and/or land content (tours, hire cars or other hired transport and accommodation) before leaving on their trip. The purchases must be debited (charged) to the eligible card before leaving.

      Once you have met these conditions the cover is automatic.



  9. Default Gravatar
    Don | February 14, 2016

    I’ve noticed that a new NAB Card Insurance Policy Information Booklet (01/12/2015) has been published. No where in this booklet can I find a reference to pre existing medical conditions except in the definitions. Does this mean that you can now have this insurance with a pre existing medical condition?

    • Staff
      Jonathan | February 15, 2016

      Hi Don, thanks for your inquiry!

      Please refer to the section under ‘Existing medical condition’ for the terms and conditions addressing pre-existing medical conditions.



  10. Default Gravatar
    Karl | February 14, 2016

    Could you please, forward your NAB Platinum Insurance policy booklet to Email.

    Regards Karl

    • Staff
      Jonathan | February 15, 2016

      Hi Karl, thanks for your inquiry!

      Please refer to the link I have sent to your email for the NAB Card Insurance PDF.



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