Travel Insurance Analysis: NAB Platinum

Posted December 7th, 2011 and last modified August 16th, 2013
NAB Premium Card Find out more Go to site
What happens when I click Go to site?
  • Clicking Go to site will take you to your Online Application on the bank's website. You do not need to be an existing customer of this bank to apply.
  • Your application will typically take you no more than 10-15 minutes to complete
  • Once approved, you will typically receive your credit card within 1-2 weeks
Click here to start your application >>
Related Products
Rates last updated October 24th, 2014

Travel insurance, as in all insurance, becomes vitally important when you unfortunately find yourself in a position to make a claim. Up until that time you will have either grudgingly paid the required premium or politely declined, preferring to take the risk that everything will be alright. As in all insurance however, none of us can read the future, and if you hadn’t been prepared to properly insure yourself against certain risks it could cost you dearly.

When travelling it is very important that you are covered by travel insurance for if you are not you could find yourself stranded in a foreign country without any money either injured or ill and no access to medical treatment. It is therefore most important that you fully understand how much you are covered for in any travel insurance that you do take out, especially if you have purchased the cover based on price alone. The NAB Platinum credit card has travel insurance as part of its features but instead of simply accepting this cover as being sufficient we will examine here exactly what level of cover you actually receive if something should go wrong while you are away from home.

NAB Platinum Travel Insurance Medical Cover

One of the biggest risks to a traveller is falling ill or becoming incapacitated while away and the NAB Platinum travel insurance promises to give you an unlimited cover on all reasonable medical costs as well as a daily hospital cash allowance of $100. This hospital allowance is capped however at $15,000. It also gives you unlimited cover for any dental treatment but when you delve deeper into the small print you will find this cover is restricted to only relieving urgent pain. Both of these medical covers are quite generous when compared to that offered in other travel insurance policies.

A problem does arise however if you are, or have, suffered or are still suffering from a medical condition. If you are, or have, it will invalidate this cover if it can be linked in any way to the illness you are suffering while abroad; just something to keep in mind if you are likely to have a relapse of any medical condition during your travels.

Death of Yourself or a Family Member When Travelling

A highlight of the NAB Platinum travel insurance is to be found in its accidental death cover. If you or any of your immediate family members are involved in a non-transport accident which results in a death, you are covered for $150,000 as being the card holder, your spouse for $75,000 and $50,000 for each of your dependent children. If the accident is a transport accident your death cover, as well as that of your spouse, will be lifted to $500,000 and your dependent children’s cover lowered to $20,000.

NAB Platinum Travel Insurance Income Protection

If you are also covered for loss of  income, if the injury was incurred during an accident whilst you are travelling in another country. If this is the case you will be paid an amount of $1,000 a week up to a maximum of 13 weeks. There is however a waiting period of a month after you were due to return to your normal work. This is an injury cover only.

Delay Coverage

If your travel plans are delayed longer than six hours your NAB Platinum travel insurance cover will compensate you an amount of $250 a person to a maximum of $500. If you are made wait a further 12 hours the benefit will be repeated. If it happens that a planned connecting flight is missed through no fault of your own you will be able to claim $3,250 to cover all your family expenses. You can not claim however if the delay is due to the airline carrier rescheduling.

Personal Loss, Damage or Theft Cover

You and your family will have a total insured amount of $20,000 to cover against loss, damage or theft of your personal items while away, or up to $15,000 a person. Your laptop will be covered for up to $6,000 whilst other items will be limited to $2,000 each. Travel tickets or cash loss is not covered.

NAB Platinum Travel Insurance Excesses

For most claims of a property nature there is an excess of $200 per claim that has to be taken into account. Although this excess does not apply to travel delays, death or rental car type claims.

Rental Car Policy

Whilst in Australia you will be covered for an amount of $1,250 but when driving a rental car overseas the cover is extended to an amount of $5,000. The type of vehicle you can drive is restricted but covers most passenger cars. It does not give you cover while driving a rental campervan.

A point that you don’t want to overlook with your NAB Platinum travel insurance is that the insurance only takes effect when you pay 100 percent of your overseas ticket with your card. You will not be covered if you had paid a cash deposit at your travel agency. The card holder, his or her spouse and all your dependent children are covered for your overseas trip for a maximum time of six months from the time you left your home address. You will also find you have limited cover while travelling in Australia as well as in-house burglary while at your hotel.

Minimum Age18 years of age
Available to Temporary ResidentsNo
Credit Rating RequirementGood
Min Credit Limit
This is the lowest credit card limit that you can request. It is possible to apply for a higher credit card limit but not a lower one than this figure.
$6,000
Annual Fee$90 p.a.
Minimum Repayment2.5%
Late Payment Fee$5
Over Limit Fee$0
Cash Advance Fee1.75% of the cash advance amount or minimum fee of $1.75, whichever is greater
Overseas Emergency Replacement$0
Overseas ATM Balance check$0
Overseas ATM Withdrawal Fee$4
Foreign Currency Conversion Fee (VISA)3% of transaction value
Gambling Transactions AllowedNo
Additional Cardholder Fee$0
Number of Additional Cardholders1
BPAYYes
ChequeYes
Direct DebitYes
Australia PostYes
Phone BankingYes
Internet Banking TransfersYes
In BranchYes
MailYes
Pros
  • 0% p.a on balance transfers for the first 15 months. One of the best offers on the market. This card is one to seriously consider if you are looking to transfer the balance of a card at a low interest rate.
  • This card gives you a complimentary membership to the VIP Lost Card Cover Program.
Cons
  • There is an interest free period of only 44 days compared to other cards 55 days interest free period.
  • There is a high annual fee of $90.
  • There is no rewards program and this means that you are paying excessive fees without receiving any rewards
Was this content helpful to you? No  Yes

Ask a Question

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

82 Responses to Travel Insurance Analysis: NAB Platinum

  1. Default Gravatar
    Maria | October 8, 2014

    I have activated my complementary travel insurance through my NAB platinum credit card. I would appreciate a if a policy/product statement could be emailed to.

    • Staff
      Elizabeth | October 8, 2014

      Hi Maria,

      I’ve emailed you a link to the policy PDF.

      Thanks,

      Elizabeth

  2. Default Gravatar
    Annette | September 26, 2014

    Hi,how can I download the insurance policy attached to an NAB card? My brother needs it as he is back in the UK visiting mum due to ill-health but intends to travel before returning to Australia.

    • Staff
      Shirley | September 26, 2014

      Hi Annette,

      Thanks for your question.

      I’ve emailed you a copy of the PDS, please check your inbox.

      Hope this helps,
      Shirley

  3. Default Gravatar
    Claire | July 11, 2014

    Hello, I have a NAB platinum card with which I am about to pay for return flights to Bali for both my boyfriend and myself (100% of the cost). Is he also automatically covered by the travel insurance? I am not sure if the automatic insurance generated by payment with the NAB platinum card includes Duo cover (which extends to “Travelling Companions”), as described in the insurance policy. Thanks

    • Staff
      Shirley | July 14, 2014

      Hi Claire,

      Thanks for your question.

      The travel insurance covers you and your spouse – a spouse as defined in the PDS “means your spouse or de facto partner of either sex, with whom you have continuously cohabited for a period of three (3) consecutive months or more and who travels with you on the overseas journey”.

      Hope this helps,
      Shirley

  4. Default Gravatar
    MiaT | July 3, 2014

    Hi, I have purchased return tickets to europe using my NAB Platinum card but other small internal flights (e.g. from Milan to Santorini etc.) using direct debit and other methods. Is my family still covered?

    Thanks for your help

    • Staff
      Shirley | July 4, 2014

      Hi MiaT,

      Thanks for your question.

      Yes, in the fine print it states that “you’re eligible for this cover as long as prior to the commencement of your journey, you have paid 100% of your return overseas transport costs (airfares and/or cruise costs) including charges, fees and/or taxes with your NAB platinum card account.”

      Please note your family’s tickets need to have been purchased too for your whole family to be covered.

      Cheers,
      Shirley

  5. Default Gravatar
    Lynne | July 2, 2014

    If you only pay for air tickets 100% on your platinum card and not your accommodation are you still eligible for full travel insurance? If so how do you apply or are you automatically covered?
    are there any restrictions on overseas travel insurance if you are traveling to Phuket or special conditions?
    are there any special restrictions on overseas travel insurance for traveling to Phuket or conditions for the insurance – I understand that if you purchase your airfare tickets 100% you are eligible for travel insurance. If you have an accident and have to be flown back to Australia does the travel insurance cover this as long as it i does not refer to pre existing illness. Do we need to fill out any forms before we leave Australia to go to Phuket?
    Thank you Lynne

    • Staff
      Shirley | July 3, 2014

      Hi Lynne,

      Thanks for your question.

      You’re eligible if prior to the commencement of your journey, you have paid 100% of your return overseas transport costs (airfares and/or cruise costs) including charges, fees and/or taxes with your NAB platinum card account. You’re automatically covered but you’ll need to provide evidence of this if you make a claim.

      I’ve emailed you the Product Disclosure Statement – there are maximum sums to each benefit with this cover (page 3-4).

      Cheers,
      Shirley

  6. Default Gravatar
    yvonne | July 1, 2014

    I have paid 100% of my trip to U.K. and I have a platinum credit NAB card. Does your insurance cover me for all medical expenses I may incur whilst overseas please?
    Reply a.s.a.p.
    Thank you.
    Yvonne

    • Staff
      Shirley | July 2, 2014

      Hi Yvonne,

      Thanks for your question.

      If you need to claim as a bed care patient overseas, you’re covered up to $100 per 24 hours period up to a maximum of $15,000.
      Please note there is no cover for overseas Medical, Dental and Additional Expenses if you’re aged between 75-90.

      Cheers,
      Shirley

  7. Default Gravatar
    John | June 4, 2014

    Hi
    My 18yr old son & I recently travelled from Perth to Melbourne return, paid by NAB Amex Platinum card. Unfortunately, we miised the return flight and had to pay $950 to Virgin for Melb to Perth flight. Is this covered by card insurance ??

    Thanks

    John

    • Staff
      Shirley | June 6, 2014

      Hi John,

      Thanks for your question.

      You may be covered for

      I’ve emailed you the Product Disclosure Statement for the insurance, please refer to page 33 onwards.

      Cheers,
      Shirley

  8. Default Gravatar
    Cathryn | May 31, 2014

    I will be cruising from Sydney to Hobart via Melbourne soon. I have paid for flights from Perth to Sydney and for the cruise.
    In the past I have paid separate travel insurance for cruises leaving and returning from Australia because I was told even though the cruises start and finish in Australia, the cruise line is actually foreign and I will need overseas travel insurance.
    Can you please tell me if My NAB platinum card will cover this insurance or will I need to buy overseas insurance?
    Thank you

    • Staff
      Shirley | June 2, 2014

      Hi Cathryn,

      Thanks for your question.

      In the terms and conditions it states that, “Your cover under this NAB Platinum Overseas Travel Insurance is deemed to have been activated if: you are a current NAB platinum cardholder; and prior to the commencement of your journey, you have paid 100% of your return overseas transport costs (airfares and/or cruise costs) including charges, fees and/or taxes with your NAB platinum card account.”

      It’s likely that you’ll be covered if you meet those conditions above, but it’s good to confirm this with Chartis (now AIG) insurance.

      Cheers,
      Shirley

    • Default Gravatar
      Cathryn | June 2, 2014

      Is Chartis and CHUBB the same company? Because I phoned NAB and was switched through to CHUBB insurance who cover the complimentary travel insurance part of the card.
      They tell me that they will cover the domestic return airfares (Providing I pay 100% of the cost of the airfares), but will NOT cover the cruise to Tasmania from Sydney because it is a domestic cruise DESPITE the cruise company being a foreign owned cruise line. This is contrary to other insurance companies, who say that because the ship is owned by an overseas company, then I will need to buy overseas travel insurance. I wish it was more simpler and the same across the board.

  9. Default Gravatar
    Bob | May 23, 2014

    Hi,My wife and myself are traveling to Bangkok (staying overnight) on the 28th of May, leaving Bangkok on the 29th of May and going to Ko Samui . Leaving Ko Samui on the 3rd of June and going to Phuket till the 6th of June. I was wondering how the current crisis in Thailand will effect our travel insurance (trip 100% paid with platinum NAB credit card)

    • Staff
      Shirley | May 28, 2014

      Hi Bob,

      Thanks for your question.

      Since this is a current event, please contact AIG travel insurance (they provide the insurance for NAB credit cards) to enquire about this.

      Cheers,
      Shirley

  10. Default Gravatar
    Phillip | May 21, 2014

    L need to use my Platinum Visa card to cover travel insurance for my wife and myself on a holiday to Fiji, we have charged our trip etc to this Visa Card,
    Query, How do I proceed with insurance coverage. We leave Australia June 9, returning June 19, 2014. Please advise,

    • Staff
      Shirley | May 22, 2014

      Hi Phillip,

      Thanks for your question.

      According to the terms and conditions, “you’re eligible for this cover if you are a current NAB platinum cardholder; and prior to the commencement of your journey, you have paid 100% of your return overseas transport costs (airfares and/or cruise costs) including charges, fees and/or taxes with your NAB platinum card account.”

      There are some exclusions if you’re over the age of 75 and if you have any pre-existing medical conditions.

      You’re automatically covered if you’ve meet these conditions, but you’ll be required to provide proof in the event of a claim.

      Cheers,
      Shirley

  11. Default Gravatar
    Julie | April 27, 2014

    If I have paid over $500.00 with my credit card for the accommodation on the overseas trip, am I entitled to this insurance.

    • Staff
      Shirley | April 30, 2014

      Hi Julie,

      Thanks for your question.

      To be eligible for overseas travel insurance prior to the commencement of your journey, you need to have paid 100% of your return overseas transport costs
      (airfares and/or cruise costs) including charges, fees and/or taxes with your NAB platinum card account.

      Cheers,
      Shirley

  12. Default Gravatar
    Pauline | April 8, 2014

    My husband and I are going to Bali for a holiday. If we need to contact NAB for emergency reasons what is the phone number please, and if we have to make a claim when we arrive back in Perth who do we call?

    • Staff
      Jacob | April 8, 2014

      Hi, Pauline.

      All very good questions to ask before you travel.

      I’ve sent the policy booklet to your email, which has all this information.

      I hope this helps.

  13. Default Gravatar
    Giovanni | April 6, 2014

    How do I make a claim?

    • Staff
      Jacob | April 7, 2014

      Hi, Giovanni.

      Thanks for getting in touch with us.

      If you would like to make a claim, you’ll need to get in touch with Chubb (the insurance provider). I’ve sent further information to your email.

      I hope this helps.

  14. Default Gravatar
    Margaret | February 26, 2014

    I had a minor heart attack 20 years ago and have had no problems since. Is this classed as a pre existing condition.

    • Staff
      Jacob | February 26, 2014

      Hi, Margaret.

      Thanks for getting in touch with us.

      It’s probably best that you refer this question to the insurance provider. The international travel insurance cover for NAB credit cards is provided by Chubb. The terms and conditions says that a pre-existing medical conditions is any condition which you have received treatment for prior to purchasing the return ticket. You can contact Chubb on: 1800 788 566.

      I hope this helps.

  15. Default Gravatar
    Cheryl | February 8, 2014

    Going on a 5 night cruise Sydney to Melbourne return. Have NAB Visa Platinum (Flybuys) Card. Do I need to pay deposit & balance to get travel insurance? If so what cover do I have please?
    Many Thanks
    Cheryl

    • Staff
      Marc | February 10, 2014

      HI Cheryl,
      thanks for the question.

      The eligibility requirements according to NAB are: “To qualify, purchase a minimum of $500 of your prepaid transportation costs (including travel by air, rail, road or watercraft) and/or accommodation costs and/or organised land tour costs all of which are inclusive of any charges, fees and/or taxes (excluding foreign currency and travellers cheques) on your NAB flybuys Rewards Card. You’ll get comprehensive Overseas Travel Insurance cover for overseas trips up to six months long.”

      Keep in mind that this cover only applies to overseas journeys.

      I hope this helps,
      Marc.

  16. Default Gravatar
    Khristina | January 7, 2014

    Hello, I paid our deposit on a cruise in April 2013 and thought the minimum limit then was $400 on my NAB Platinum Card – could you please confirm if this is correct? We are about to go on our cruise and wish to confirm we are covered please.
    Also the cruise is a ‘sampler’ cruise for 4 x days/3 x nights and does not go to any port – is this still considered “overseas”?
    Looking fwd to hearing from you

    • Staff
      Jacob | January 7, 2014

      Hi, Khristina.

      Please have a look at the policy document for further information. I have sent it to your email.

      Thanks for your question.

    • Default Gravatar
      Gary | January 20, 2014

      Hello we are wondering if we are covered for a trip to Bali have paid $2000 but both myself and wife have pre existing ailments I have had a bypass and my wife has had a hip replacement and back surgery

    • Staff
      Shirley | January 21, 2014

      Hi Gary,

      Thanks for your comment.

      According to the terms and conditions NAB states that “We will not pay for claims caused directly or indirectly out of: Any pre-existing medical condition of yours, a relative or travel companion that may give rise to a claim.” However, any other types of claims may be fine.

      It’s probably best to confirm this with Chubb, the insurance provider for NAB.

      Cheers,
      Shirley

  17. Default Gravatar
    Jim | January 7, 2014

    Hi, just wondering if the medical cover includes the cost of medical evacuation.
    I cannot find any specific reference to medical evacuation in the policy.
    Many thanks
    Jim

    • Staff
      Jacob | January 7, 2014

      Hi, Jim.

      Thanks for your question.

      I had a look at the policy document and page 31. Point 3. C. outlines emergency medical evacuation. Customer Care offer overseas medical assistance and provide free of charge, ‘Emergency evacuation to your usual place of residence if necessary and advisable on medical grounds.’

      This policy is underwritten by Chubb. You may want to contact them for further information about emergency medical evacuation. The number is 1800 788 566.

      I hope this helps.

  18. Default Gravatar
    Jo | December 15, 2013

    Hi
    What percentage of trip payment do we need to have made on our card to activate our NAB platinum card travel insurance ?

    • Staff
      Jacob | December 16, 2013

      Hi Jo.

      This question has been answered already. Please have a look through the questions and answers on this page.

      Cheers.

  19. Default Gravatar
    Patricia | December 4, 2013

    is there an age limit for your platinum credit card holder. I am 84.

    • Staff
      Jacob | December 4, 2013

      Hi, Patricia.

      Thanks for your question.

      Currently cover is available to people up to the age of 90. There is a reduced level of cover for people over the age of 76 but under the age of 90. You can find out more about this by having a look at the policy document.

      I hope this helps.

  20. Default Gravatar
    ian | December 2, 2013

    hi we have paid for flights to LA paid deposit on 2 cruises to Copenhagen and London we will be away for around 3 months but haven’t purchased our return flight from London yet.we were going to purchase it in the uk.so are we still covered for the trip even though we haven’t purchased our return flight yet.
    thanking you
    Ian

    • Staff
      Jacob | December 3, 2013

      Hi Ian.

      You need to purchase at least $500 worth of your prepaid travel expenses on your NAB credit card before your covered under the policy. If you have not paid for your flights but have purchased something like, accommodation or tour costs, then you’re covered under the policy.

      I’ve sent the policy to your email.

      Cheers.

  21. Default Gravatar
    Maria | October 1, 2013

    What is the maximum age for travel insurance with NAB Platinum card?

    • Staff
      Jacob | October 1, 2013

      Hi Maria.

      Thanks for your question.

      Please have a look at the previous questions and responses as there’s a good chance someone has already asked this question.

      “They will provide cover for people up to the age of 90. For people between the ages of 76 and 90, limited cover is offered.”

      I hope this helps.

  22. Default Gravatar
    Dianne | August 15, 2013

    What is the age limit to receive travel insurance on our NAB platinum visa card. Friends with the CBA seem to think they have no age limit with their gold card. Thank you.

    • Staff
      Jacob | August 15, 2013

      Hi Dianne.

      Age restrictions vary between policies. The Commonwealth Bank does not currently have an age restriction on their international travel insurance policy; however, NAB do. They will provide cover for people up to the age of 90. For people between the ages of 76 and 90, limited cover is offered. You can find more information about this in the policy document – I’ve sent it to your email.

      Thanks for your question.

  23. Default Gravatar
    Kate | August 7, 2013

    Hi,
    We have paid for our tickets to France with frequent flyers and NAB platinum credit card. We have also paid for a cycling holiday and they are asking for Travel Policy Numbers and details. I would be grateful for policy information. Many thanks.

    • Staff
      Matt | August 8, 2013

      Hi Kate,

      Thanks for your question. Chubb Insurance Company of Australia Ltd is the underwriter for the NAB Platinum Credit cards, please submit your enquiry to them.

      I hope you have a great time in France!

      Cheers
      Matt

  24. Default Gravatar
    Shelley | July 30, 2013

    Hi
    I paid for all flights and accommodation with my NAB platinum card.
    My luggage was lost in Transit and I did not have it returned until late the following evening.
    I had no toiletries, clothes or underwear and needed to make a quick trip to a shopping centre early the next morning to buy these things.
    Will I be able to make a claim, I have a document from the lost luggage department in St Louis.
    Thanks for your advice.

    • Staff
      Jacob | July 30, 2013

      Hi Shelly. Thanks for your question. Please read the policy terms and conditions – I’ve sent the document to your email. This document has information on how to make a claim as well as excesses and limits of the plan’s cover. I hope this helps. Jacob.

  25. Default Gravatar
    Cliff | July 8, 2013

    Does NAB Platinum Insurance cover cancellation costs? e.g. prepaid tour and cruise expenses in South America if I had to cancel for some reason.

    • Staff
      Jacob | July 8, 2013

      Hi Cliff. Cover for journey cancellation and journey amendment is provided under the NAB international insurance policy. The policy says you can make a claim against the cost of your non-refundable pre-paid travel arrangements if: a) your travelling partner dies, or b) “any other unforeseen circumstances beyond your control provided that a claim is not also paid in respect of your death”

      You can also claim if you used frequent flyer points to pay for flights and accommodation. And you can claim on travel agents cancellation fees.
      I’ve sent the policy document to your email if you would like to have a look.

      Thanks for your question.
      Jacob.

  26. Default Gravatar
    Ainsworth | May 29, 2013

    Is there an upper age limit for NAB travel insurance?

    • Staff
      Jacob | May 29, 2013

      Hi Ainsworth. Thanks for your question. This is copied from the terms and conditions. I’ve emailed the document to your email. ‘NAB cardholders under 90 years of age are eligible for
      cover under the Overseas Travel Insurance Plan. Limits to cover and sum insureds apply to NAB cardholders who are aged between 76 years and under 90 years of age at the time of your loss. Please refer to the Schedule of Benefits table on pages 9 and 10′
      Jacob.

  27. Default Gravatar
    Dan | May 16, 2013

    On 18/02/2013 I purchased return flights for my wife Jennifer through MTA Travel Robina on my NAB Premium One Mastercard, Credit Limit $16,000, in the sum of $2,149.00. Dep BNE for Rome 16/06/2013, returning BNE 14/07/2013. How do we secure the travel insurance. Also, we need to cancel our son as a 2nd card holder and reinstate Jennifer as 2nd card holder. Please advise

    • Staff
      Jacob | May 16, 2013

      Hi Dan. If you’ve spent at least $500 on pre-paid travel expenses on your card the cover is automatic. I’ve sent the insurance booklet to your email for further information. If you would like to change your additional cardholders, please contact NAB directly. Jacob.

  28. Default Gravatar
    helene | May 10, 2013

    I have paid $8000 using my platinum credit card but the trip actually cost $20.000. Is the $8000 enough to cover your travel insurance. We are travelling to Singapore/Helsinki/Baltic states and then Russia followed by NewYork and then Hawaii for a period all up of 38 days.

    • Staff
      Jacob | May 10, 2013

      Hi Helene. Thanks for your question. Your plan is activated if you spend over $500 on prepaid travel costs on your card, so $2,000 is more than enough. The cover is for a period of six months. Jacob.

  29. Default Gravatar
    richard | April 29, 2013

    is the cardholders spouse covered the same as the cardholders

    • Staff
      Jacob | April 30, 2013

      Hi Richard. Partners and dependent children are covered under this policy; however, the limits of the cover as not the same as the primary cardholder – Please refer to the Overseas Travel Insurance Plan, which I have sent to your email. Jacob.

  30. Default Gravatar
    Marion | April 29, 2013

    I have fully paid for an Orion Kimberley cruise with my NAB Platinum card. Orion requires that we provide a policy number for insurance, and strongly advises cover for medical evacuation. Does this Chubb related travel insurance cover these issues? Also, how does one notify and perhaps deal with pre-existing illness?

    • Staff
      Jacob | April 29, 2013

      Hi Marion. Thanks for your question. I’ve sent the policy document to you email for your consideration. According to the document, ‘Prior to the commencement of your overseas journey, you have paid a minimum of $500 in pre paid overseas transport costs (including travel by air, rail, road or watercraft); and or accommodation costs; and or organised land tour costs all of which are inclusive of any charges, fees and or taxes (excluding foreign currency and traveller’s cheques) with your NAB Card account.’

      ‘NAB cardholders under 90 years of age are eligible for cover under the Overseas Travel Insurance Plan. Limits to cover and sum insureds apply to NAB cardholders who are aged between 76 years and under 90 years of age.’

      Page 12 says, ‘We will not pay for claims caused directly or indirectly out of: 1 Any pre-existing medical condition of yours, a relative or travel companion that may give rise to a claim.’ And page 31 – point C provides information about medical evacuation: ‘Emergency evacuation to your usual place of residence if necessary and advisable on medical grounds.’

      Please contact the insurance provider to get your policy number.

      Jacob.

  31. Default Gravatar
    Glen | April 25, 2013

    Hi
    I am travelling to the USA for 5 weeks, I have paid all my transportation and Accommodation costs by NAB Platinum Card
    My only concern is, if hospitalised in the USA, are all of the medical and hospital bills, say of $100,000.00, for example,(not out of the question in the USA) paid under this cover, or are I better off taking out another “Paid for” travel insurance policy, I don’t want to be caught out with small print and cop having to having to pay out the “hundred grand”

    Thank you
    Glen

    • Staff
      Jacob | April 26, 2013

      Hi Glen. Thanks for your question. The following benefits will apply when you activate the cover provided with this credit card (taken from the insurance policy document. I’ve sent it to your email).
      a) 4 $100 for each continuous 24 hour period you are confined in a hospital as a bed care patient overseas, as a result of you suffering an accidental injury or illness during the period of journey up to a maximum of $15,000 per person. Claims must be supported by written confirmation from the hospital of the length of your stay.
      b) You’re covered for the ‘reasonable cost’ medical, surgical, hospital, ambulance, and nursing home expenses and the cost of other treatment, given or prescribed by a legally qualified medical practitioner and necessarily incurred outside Australia, as a result of you suffering an accidental injury or illness during the period of journey provided they are not otherwise recoverable from any other source.’
      You will have to check with either the provider or insurance underwriter as to what is considered a reasonable cost, it may be that this is judged on a case by case basis.

    • Default Gravatar
      Glen | April 26, 2013

      Hi Jacob
      Thanks for your quick reply to my enquiry
      I think that I will contact NAB and find out what they call reasonable cover
      Thank you
      Glen

  32. Default Gravatar
    Ann | April 23, 2013

    I have a NAB Visa Platinum Card which I have used to pay for a trip to Vietnam for myself and my husband.

    Are we covered for travel insurance and if so, can I get a copy of what we are covered for.

    Thank you

    • Staff
      Jacob | April 23, 2013

      Hi Ann. Thanks for your question. There are some conditions you will need to meet to be covered by this policy. Please check your email. I have sent further details there. Jacob.

  33. Default Gravatar
    Anthony | April 23, 2013

    I have just paid for a 7 day pacific cruise with P&O. I paid for the total amount with my NAB Platinum VISA card using my flexitime account.The trip starts on 15/6/13. Are my wife and I covered by NAB travel insurance and are there any costs involved.
    Thanks and regards.
    Anthony.

    • Staff
      Jacob | April 23, 2013

      Hi Anthony. Thanks for your question. Yes, you’re covered under the insurance policy agreement. You don’t have to pay anything extra, but you should familiarise yourself with the terms and conditions, which are set out under the policy agreement. I’ve sent it to your email. Jacob.

  34. Default Gravatar
    | April 21, 2013

    Hi. Wondering if i am still covered it i booked our flight through frequent flyers and paid 100% of the taxes and fees through the platinum one card?
    thanks

    • Staff
      Jacob | April 22, 2013

      Hi Nevine. Thanks for your question. The insurance policy document does not describe cover activation through the use of your frequent flyer points. It says that the cost has to be charged to your card. I’ve sent a link to the policy to your email. Jacob.

  35. Default Gravatar
    michael | April 19, 2013

    I have a velocity NAB Platinum Visa card……I am planning a 6 month trip to Europe. Does the above card have any automatic travel insurance with it or do I have to apply for a special travel insurance credit card ?

    Thanks
    Michael

    • Staff
      Jacob | April 19, 2013

      Hi Michael. Thanks for your question. Yes, complimentary international travel insurance is included with this credit card. It covers you for up to six months when you, ‘purchase a minimum of $500 of your prepaid transportation, accommodation, and/or land tour costs’ on your credit card. I have sent the policy document to you email for further consideration. Jacob.

  36. Default Gravatar
    Rob | April 17, 2013

    Hi, I am renting a car to drive in USA and Canada. Is it true that under the NAB/ Chubb Visa platinum complimentary policy that if I injure myself or someone else that personal liability does not cover this. So the policy seems deficient in this respect.
    Also I am told $500 is all that needs to be spent on Visa to activate the policy.
    Regards Rob

    • Staff
      Jacob | April 18, 2013

      Hi Rob. Thanks for your question.
      1) This is an interesting question. The terms and conditions state that you’re not covered for personal liability as a result of your negligence – this is left open to the bank to interpret:

      “We will pay:
      All damages and compensation, including legal expenses incurred with our written consent but not exceeding the sum insured you are legally liable to pay as a result of your negligence during the journey causing:
      1 Bodily injury including death or illness.
      2 Loss of or damage to property.
      It is a condition of payment under this section that you not admit fault or liability to any other person without our prior written consent.”

      So the wording of the policy document seems to imply that you’re covered for personal liability unless your actions have been deemed to be negligent. This makes sense considering the policy also covers rental vehicle excess cover: “We will reimburse you up to $1,250 per journey for any excess or deductible, which you become legally liable to pay in respect of loss or damage to a rental vehicle during the rental period.”

      To activate the cover: ‘prior to the commencement of your journey, you have paid 100% of your return overseas transport costs (airfares and/or cruise costs) including charges, fees and/or taxes with your NAB platinum card account’. So there is no mention of $500.

      Hope this has helped. I’m going to send the policy document to your email so you can review it further. Please let me know if you have any further questions about this. Jacob.

  37. Default Gravatar
    Allan | April 13, 2013

    I’m hiring a car in WA. Am I covered for vehicle insurance on my platinum card if I’m involved in an accident? What’s the total of coverage? Are there any special conditions? Please advise asap.

    • Staff
      Jacob | April 13, 2013

      Hi Allan.

      Section 4 of the travel insurance policy says,

      ‘Description of cover
      We will reimburse you for any excess or deductible, which you become legally liable to pay in respect of loss or damage to a rental vehicle during the rental period, not exceeding $5,000 per journey.
      Conditions
      1 The rental vehicle must be rented from a licensed rental agency.
      2 The hiring arrangement must incorporate comprehensive motor insurance against loss or damage to the rental vehicle.
      3 You must comply with all requirements of the rental agency under the hiring agreement and of the insurer under such insurance.’

      I’ve sent a link to the policy to your email.

  38. Default Gravatar
    Collins | April 3, 2013

    Is the cardholder’s family covered for medical under this insurance or just the cardholder?

    • Staff
      Jacob | April 3, 2013

      Hi Ry. Under the complimentary credit card international travel insurance policy, your spouse and your dependent children that are travelling with you are covered under the agreement provided that, ‘prior to the commencement of your journey, you have paid 100% of your return overseas transport costs (airfares and/or cruise costs) including charges, fees and/or taxes with your NAB platinum card account.’ I have sent the policy document to your email if you would like further information. Thanks for the question. Jacob.

  39. Default Gravatar
    Sara | February 4, 2013

    Do you provide cover for pre-existing medical complaints?

    • Staff
      Jacob | February 4, 2013

      Hi Sara. Thanks for your question. This coverage does not provide any benefits for pre-existing medical conditions. This cover is not included with most policies, however, you may be able to apply to have a pre-existing medical condition covered under the policy. You will need to talk to your card provider and insurance provider for further information about this. Cheers.

Credit Cards Comparison

Rates last updated October 24th, 2014
Interest rate (p.a.) Balance transfer rate (p.a.) Annual fee Cash advance rate (p.a.)
ANZ Low Rate
ANZ Low Rate
A low rate on purchases, balance transfer and a low annual fee. 13.49% p.a. 0% p.a. for 16 months $58 p.a. 21.74% p.a. Go to site More info
Citi Simplicity Card
Citi Simplicity Card
$0 annual fee credit card with a long term balance transfer offer. 19.99% p.a. 0% p.a. for 12 months $0 p.a. 19.99% p.a. Go to site More info
HSBC Platinum Credit Card
HSBC Platinum Credit Card
Earn rewards points plus a balance transfer offer. Access to prestige services including a personal concierge service and VISA Platinum reward program. 19.99% p.a. 0% p.a. for 8 months $0 p.a. 21.99% p.a. Go to site More info
Westpac Low Rate Card
Westpac Low Rate Card
A low interest rate credit card with a low annual fee and balance transfer offer. 12.49% p.a. 0% p.a. for 14 months $45 p.a. 21.49% p.a. Go to site More info
HSBC Credit Card
HSBC Credit Card
No annual fee for the life of the credit card. Plus a low balance transfer offer. 17.99% p.a. 0% p.a. for 6 months $0 p.a. 21.99% p.a. Go to site More info

* The credit card offers compared on this page are chosen from a range of credit cards CreditCardFinder.com.au has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your own personal financial circumstances when comparing cards.

Ask a question
feedback