The policies provide protection in a wide variety of situations especially while travelling, which is ideal because these cards are targeted towards people who travel frequently.
Complimentary insurance benefits are provided by Zurich, not Virgin. So if you intend to make a claim, please call Zurich.
Like many other lenders, Virgin Money offers a wide range of perks and benefits to their clients in a bid to not only attract new clients but also keep the ones they have. This, of course, is good news for anyone holding a Virgin High Flyer or Virgin Flyer credit card because it means that you get access to a range of different types of insurances, designed to make you feel secure at all times, knowing that you will be protected against some of the most difficult events that can occur while you are travelling.
For example, Virgin High Flyer credit cardholders can feel safe knowing that they don’t have to worry about the cost of replacing lost or damaged personal belongings or how much they will have to pay in medical bills if they happen to be involved in an accident or fall ill while they are on their trip. The International Travel Insurance policy attached to this credit card offers many other benefits that are worth exploring.
The problem is that many people aren’t aware of the level of benefits they are entitled to with these complimentary policies. In fact, some people are unaware of the fact that they even have access to these policies or how to use them to their advantage. This is often because the terms aren’t clear and people simply don’t have the patience to read all the documentation pertinent to their insurance policies, especially since it tends to be quite dry.
In this document, we will be looking at all the insurance benefits you will gain as a Virgin High Flyer or Flyer credit cardholder. Furthermore, we will take an in-depth look at compensation levels, eligibility conditions and any exclusions that apply, both general and specific.
The goal is that you will have a better understanding of what types of insurance you have access to and how to properly capitalise on these policies.
In terms of the specific insurance policies attached to the Virgin High Flyer and Flyer credit cards, there are some differences. So if you hold a Virgin High Flyer credit card, there are quite a few policies you have access to free of charge
However, the Virgin Flyer credit card comes with fewer policies, though they are still quite generous. Thus, Virgin Flyer cardholders receive complimentary access to;
- Transit accident insurance
- Guaranteed pricing scheme
If there are any other differences between the two credit cards in terms of the policies themselves, they will be specified under the appropriate sections.
Now, let’s take a closer look at the benefits these different policies offer.
International travel insurance policy
The International Travel Insurance policy is offered to Virgin High Flyer cardholders as well as their spouses and any dependent children that may be travelling with them.
To be eligible for coverage under this policy you must have purchased your overseas air ticket before you left the country and you must have used your Virgin High Flyer credit card to pay for the entire cost of the ticket. If this condition has been met, then your spouse and any dependent children travelling with you for the entire trip will also be eligible for coverage as long as their tickets were also charged to your credit card.
In terms of duration, the policy is valid for up to six consecutive months if you have a return ticket and up to 31 days if you have a one way ticket. Generally, the duration of the policy cannot be extended. However, if you are delayed by any event covered in this policy or the mode of transportation you are using is delayed because of issues that you cannot control, the policy’s duration will automatically be extended by a maximum of four weeks or until you return to Australia, whichever occurs sooner.
When it comes to benefits, this policy offers coverage for the following;
- Medical and hospital bills
- Lost or damaged personal and business property
- Unforeseen cancellation of travel plans
- Resuming your journey after a relative passed away
- Special events
- Rental vehicle excess
- Travel delays
- Funeral costs
- Accidental death
- Loss of earnings
- Legal liability
There are conditions that apply, compensation limits and exclusions. Read on to find out what they are.
Medical and hospital costs
Under the International Travel Insurance policy you will be covered if you incur any medical or hospital expenses while you are travelling abroad. Note that if Zurich feels that you should return to Australia to receive further medical care, you must comply or your costs will no longer be covered from the moment you refuse to return. If you do return to Australia, keep in mind that the insurer is not licenced to cover your medical expenses in Australia, which means you will have to either use your regular private medical insurance policy or Medicare.
In terms of what constitutes medical expenses, the insurance company is willing to cover the following;
- Medical or paramedical treatment as well as surgery;
- Any other therapy a medical professional recommends;
- Emergency treatment from a dentist as long as your teeth are normally healthy but you had to seek treatment to relieve sudden and severe pain. You must also provide written proof from a dentist that the treatment was needed and did not constitute ongoing dental treatment. In this case, the insurer will cover you up to $1,250;
- Nursing home charges as well as ambulance and hospital expenses;
- The cost of having you urgently evacuated to Australia or another country if there are no medical services in the area or if they are not sufficient. Note that your evacuation needs to be authorised and arranged by Zurich Assist.
If the insurance company is willing to cover the cost of hospitalisation and medical treatment, they will also cover the cost of incidental expenses while you are hospitalised, such as for renting a television, paying for phone calls from the hospital or purchasing newspapers. However, to be eligible to receive this allowance, you will have to supply the insurance company with proof in writing from the hospital regarding the duration of your stay.
If you require someone to accompany you back to Australia or to care for you, the insurance company will cover their travel costs. There are some conditions attached to this benefit. Thus, this benefit only applies if;
- You suffer an injury or fall very ill while the policy is active;
- You can provide a written medical recommendation from a medical professional stating that you need someone to accompany you or care for you;
- Zurich Assist gives their agreement that you reasonably require a companion or an escort.
Note that this compensation will be paid out to the person covering the costs. In other words, if your friend or family member pays for their own travel expenses, they will be the one to receive compensation.
It is important to keep in mind that the insurance company will cover your overseas medical costs while the policy is active if;
- You fall ill while you are abroad;
- You sustain an injury while abroad, as long as you were wounded in an accident that was the result of sudden physical force.
Furthermore, the insurer will compensate you for your medical costs only if;
- They arise while you are travelling abroad;
- You are the person whose legal responsibility it is to cover the costs;
- You can provide proof to the insurer of your illness and the treatment required for it via written medical advice issued by a qualified, registered medical professional;
- The insurance company feels you medical costs are at a reasonable level and were required.
Note that emergency evacuation can only be arranged by Zurich assist.
However, the insurer will not cover medical costs;
- That are the result of a pre-existing medical condition unless the insurer gave their prior consent in writing to provide coverage for said issue and you have paid the administrative cost;
- That are the result of treatment by a dentist required for teeth that were deteriorated and / or decayed or that involves precious metals;
- You can recuperate from private medical insurance or a similar scheme provided by the government;
- You have accumulated it in Australia;
- That are the result of AIDS, ARC, HIV (AIDS related complex or any way this syndrome might be named), or any similar sickness, regardless of how you got the infection;
- Are the result of a sexually transmitted disease;
- Are the result of any illness that is transferred during the giving or taking of a drug, unless the procedure is done under the supervision of a medical professional and the illness is Are incurred more than one year after you fell ill or were disabled.
In terms of the compensation you can expect to receive, there is no maximum limit. However, bed care patient allowance is limited to $110 per day and cannot exceed $13,000 per person in total or $16,000 overall, if you are travelling with your family.
Lost or damaged personal items or business goods
You will be insured while travelling if any of the following personal or business items that you took with you or purchased on your journey are stolen, lost or accidentally damaged:
- Luggage, clothes and personal valuable items;
- Light electrical items and binoculars – note that scratched lenses aren’t covered;
- Cameras and related items or accessories – note that scratched lenses aren’t included in this coverage;
- Laptops and related items or accessories – note that you will not receive compensation for scratched screens;
- Travel papers, traveller’s cheques, currency notes, postal orders, money orders, cash credit cards, petrol coupons, or bank notes that you take with you on your trip to use for yourself.
The insurer will also cover the cost of urgently replacing clothing and toiletries if your baggage is lost, temporarily misplaced or ends up in a different location and is not returned to you within 12 hours.
If you lose you travel papers, credit cards or travellers’ cheques or they are stolen, you will receive compensation to replace them as well as to cover any legal liability for payment that is the result of them being used without authorisation. However, there are some conditions that apply. You must have been in full compliance with all the conditions you agreed to when the documents were issued, and this includes credit cards and cheques, and you must have reported their loss to the correct authorities, such as the bank, as quickly as possible after you discovered they were missing.
If you are lodging a claim for the urgent replacement of clothing and toiletries, you will need to get written confirmation from the airline who was handling your luggage. You will also have to submit receipts detailing the cost of the items you purchased.
If you are filing a claim under this section of the policy, note that you have to prove that you own the items you are filing for and prove how much the items are worth by submitting receipts or valuations for jewellery. If you are unable to prove the worth of the items, the maximum amount you will be able to receive is 10% of the compensation detailed for each item in the table below.
The maximum compensation you can receive is $16,000 per person but no more than $32,000 for a family. Note that if the items were left without supervision in a car or other type of vehicle, the maximum you can receive for each item is $250 but no more than a total of $2,500 while business items are only covered up to $3,000.
Maximum Compensation Level
|Clothing and personal valuable items||$5,000 per item|
|Light electrical equipment and binoculars||$5,000 per item|
|Cameras, related accessories and items||$5,000 per item|
|Laptops and related equipment / accessories||$5,000 per item|
|Travel papers, travellers cheques, credit cards, cash||$600 per person but no more than $1,100 for a family|
|Urgent replacement of clothing and toiletries||$500 per person but no more than $1,000 for a family|
Unpredicted cancellation of travel plans and other unforeseen costs
You become eligible for coverage under this section of the policy when you paid the deposit for your overseas air ticket using your Virgin High Flyer credit card and you fully intend to pay for the entire cost of the ticket using the same credit card. Once you become eligible for coverage under this section, your spouse and any dependent children travelling with you will also become eligible if you cover the cost of the deposit for their tickets using your credit card and you intend to pay for the full price of their tickets using your credit card.
Under this section of the policy, you will be covered if you are forced to unexpectedly cancel your trip as well as for other unforeseen costs, as long as the claim you are lodging isn’t covered by another section of the policy. For your claim to be successful, these costs must have been incurred while the policy was active and must have been caused by any of the following;
- A natural disaster is taking place or has recently occurred or there is a reasonable expectation for one to occur either where you are heading or where you or the person accompanying you live;
- While you are abroad, you lose your travel papers or the person travelling with you loses their travel documents or said items are stolen;
- Your regular home in Australia is completely obliterated or that of the person accompanying you;
- You or the person travelling with you end up in quarantine abroad while you are on your trip;
- You or the person travelling with you have to go to court in Australia after receiving a subpoena;
- Due to a pre-existing medical issue as long as the insurer has given their consent in writing beforehand regarding coverage for said condition and you have covered the cost of the administrative fee;
- After you purchased your air ticket, you discovered that you had a medical issue, which the insurer will then not provide you with coverage for;
- You, the person accompanying you or a family member fall extremely ill, suffer a serious injury or pass away. Note that medical advice issued by a qualified and registered medical professional will have to be submitted as proof for any of these situations and the insurer must feel that the trip really had to be cancelled;
- The unexpected cancellation of your leave or that of the person travelling with you as long as the person whose leave has been cancelled works full-time for the police, fire, defence, ambulance or emergency service;
- You miss your transport because the flight you were on previously was delayed or cancelled;
- You or the person travelling with you have to take exams that you weren’t expected and are part of the studies either of you are engaged in;
- A special event has been delayed or cancelled due to reasons outside of your control;
- Your transport is delayed by the carrier due to issues such as an unexpected mechanical malfunction, weather problems, natural disasters, or riots, strikes and civil commotion.
- You or the person travelling with you find yourself retrenched without notice. Note that voluntary retrenchment or redundancy are not covered;
- A licensed service provider collapses financially or becomes insolvent as long as the service provider in question was licenced.
It is important to note that if you wish to lodge a claim successfully under this aspect of the policy, you must do everything you can to reduce the amount you lose. Thus, as quickly as you can, after the trip was cancelled, you have to:
- Recuperate any refunds you have a right to;
- Make sure to cancel any other arrangements for travel and lodgings that were dependent on the travel plans you already cancelled, meaning that you can no longer use them.
If you choose to continue your trip at a later date, the insurance company will either;
- Cover the cost of any aspect of your travel plans that you were forced to cancel but paid for and can no longer use and are not refundable; or
- Cover the cost of travelling at a higher class or pay for higher seasonal rates if that is the only way you can get to your destination. Note that the insurer will cover these costs after the amounts that you can recuperate are deducted. Furthermore, the insurer will only pay for upgrades on the same type of transportation you had initially booked.
The insurance company will also cover any aspect of your lodging arrangements that you paid for and can no longer use but aren’t refundable.
If you opt not to go on your trip at a later date, the insurer will cover the cost of the travel plans you paid for but can no longer use and you cannot get a refund for.
Under this section of the policy, you have unlimited coverage except in the case of the cancellation fee payable to travel agents. The latter is limited to either $500 or 15% of the value of the trip items you booked through the agent, whichever amount is smaller. Additionally, the coverage for one of the service providers becoming insolvent or collapsing financially cannot exceed $5,000 per person or $12,000 for a family.
Resuming your journey after a relative has passed away
This section of the policy insures you for transport costs you incur if you have to return to Australia and then continue your trip as the result of a relative of yours in Australia passing away. Note that you will only receive compensation if the following conditions are met;
You continue your trip within 30 days of coming back to Australia;
- Your trip had not come to an end before you returned and you still have two weeks or 25% of your trip left, whichever timeframe is longer;
- The relative passed away after you booked your trip;
- The claim you want to lodge is not part of any of the exclusions mentioned in this policy. However, if the exclusion in question is the because of a pre-existing medical issue your relative suffered from, you will still be entitled to benefits as long as your relative hadn’t been declared terminally ill by a doctor before you departed on your trip.
Thus, you are entitled to receive compensation to cover the cost of an economy airfare to Australia and another ticket to return to the location where you were supposed to be at the time when you resume your trip. Note that the most you can expect to receive is $6,000 per person but no more than $12,000 for your entire family, if you are travelling together.
If you have to interrupt your trip because of reasons that are beyond your control, which will lead to you missing a special event that cannot be postponed, the insurer will cover any reasonable extra expenses for you to use an alternative means of transportation to get to where the special event is taking place on time, so you don’t miss it. Note that the maximum level of compensation, in this case, is $2,500.
Rental vehicle excess
If you find yourself legally liable to cover rental vehicle excess as a result of a claim you file under the rental vehicle comprehensive insurance policy, you don’t have to worry because in most cases this policy covers you for this event. Thus, as long as the following conditions are met, you are eligible to receive compensation:
- The rental vehicle must have been obtained from a company licensed to rent out vehicles;
- The hire contract must include standard comprehensive insurance generally offered by the rental agency that covers the loss or damage of the rental vehicle;
- You are in full compliance with all the stipulations in the hire contract laid out by both the rental agency and the insurer.
- However, there are also certain situations in which you aren’t entitled to compensation. Thus, your expenses won’t be covered if:
- You operated the rental vehicle against the terms of the rental contract, which led to the loss or damage of the vehicle;
- Loss or damage was the result of an inherent defect, insects, vermin, gradual deterioration, or wear and tear.
Under this section of the policy, the maximum you are eligible to receive is $2,750.
If your flight or any other mode of transportation you are using is delayed for a minimum of six hours because of unexpected issues that are beyond your control, you will be compensated for any reasonable expenses you incur for meals and accommodation.
You are entitled to a maximum of $475 per person after a six hour delay for extra meal and lodging costs but no more than $1,100 for your whole family. Note that you will have to submit receipts for the costs in question as well as written confirmation from the airline proving how long the delay was if you want to be compensated.
The International Travel Insurance Policy also covers you for any funeral costs you might incur whilst on your trip. However, said expenses will not be covered if you pass away due to a medical condition you already had unless the insurer gave their expressed consent in advance that they would be covering your condition and you had covered the cost of the administrative fee.
In terms of funeral costs, the insurance company refers to;
- The reasonable expense of having your body or cremains returned to Australia;
- The reasonable expense of having your buried or cremated abroad.
Thus, your funeral costs will be covered if you pass away while you are travelling and a death certificate can be provided, issued by a medical professional, which can provide proof regarding the cause of your death.
Under this section of the policy, the maximum amount the insurance company is willing to pay out is $20,000 for a funeral or cremation abroad or to have your ashes or remains returned to Australia.
You will be insured if you pass away on your trip due to an injury you suffered in an accident. Note that you will only be entitled to compensation if the Transit Accident Insurance policy doesn’t cover you for the event.
To be eligible under this section of the policy, your demise must take place within a year of the accident taking place. Furthermore, the accident must have been caused by visible, external and violent means. There must also be proof under the guise of a death certificate that was issued by a medical professional.
If the means of transportation you are using ends up in an accident and your body cannot be located, after a year, the insurance company will consider you as having passed due to the accident and compensation will be paid out accordingly.
The insurer is willing to pay out a maximum of $50,000 per cardholder, $20,000 per spouse and $5,000 for each dependent child under this section of the policy.
Loss of income
If you can’t work due to injuries you suffered in an accident while you were on your trip, the insurance company will cover you for any lost wages for up to three months.
The insurance company is willing to pay out this benefit if the following conditions are met;
- The injury was the sole result of an accident caused by visible, outside and violent forces;
- There is a medical certificate that can support the claim you are lodging and it has been signed by a qualified and registered doctor;
- You can submit written proof that you had a job to come back to.
However, the insurance company will not pay for:
- Any wages you lost during the first month after you intended to restart your normal job in Australia;
- Any timeframe during which you or your spouse did not have work scheduled;
- Any injury that is the result of a sickness or disease.
The most you can receive under this aspect of the policy is $1,250 per person per week but no more than $12,000 in total.
This policy covers you for legal liability while on your trip. Legal liability refers to you being responsible for the payment of compensation if your negligence led to;
- Bodily harm or the demise of another person other than yourself;
- The loss or damage of property someone else other than yourself is the owner of or is in control of.
Note that one the insurance company has the right to make a settlement or to defend the claim, to submit or accept a payment or an offer, or admit to your culpability and liability in any way, shape or form.
Thus, the insurance company is willing to cover your legal liability if it is the result of an occurrence:
- That took place during your trip;
- That you hadn’t planned or expected to lead to you being legally liable.
The insurer will also cover any legal costs if they were incurred by the company in your name or if you incurred them after obtaining the written approval of the insurer.
However, the insurance company is unwilling to cover your legal liability if it is the result of;
The bodily harm, illness or passing or a relative, travelling companion or employee;
- You being the owner or the occupant of any land or structure, unless you are only a temporary occupant, like being a tenant or a lessee;
- You being the owner or using or being in control of a vehicle that is motorised, an aircraft or a watercraft. Note that if you are simply a passenger and are not the owner or in control of said vehicle, this exclusion does not apply to you;
- Your company, job or profession;
- Loss or damage to property that you are the owner of or you are in control of;
- Fines or penalties, that include liquidated, aggravated, exemplary or punitive damages. These damages might be imposed by a judge as punishment and are not the same as the damages you would have to pay out as compensation.
Note that the maximum level of coverage you are entitled to under this aspect of the policy is $2,500,000.Back to top
Transit accident insurance policy
One policy that is available to both Virgin High Flyer and Virgin Flyer credit cardholders is the Transit Accident Insurance policy, which protects you while travelling. However, to be eligible for this policy, you must have paid for the full cost of your trip with your credit card before you depart.
This policy provides financial protection if you pass away as a result of an accident or you suffer an injury while you are a passenger on a plane, train, ferry or tourist bus. The policy also applies if you sustain injuries while boarding or alighting from these modes of transportation. Note, however, that this policy does not apply if you are piloting or driving the conveyance or if you are a member of the crew.
In certain situations, this policy also provides benefits for your spouse and any dependent children that might be travelling with you. Thus, to obtain coverage for your family, you must have paid for the full cost of their trip before your departure using your Virgin High Flyer or Virgin Flyer credit card.
In terms of the levels of compensation, the table below stipulates how much you can expect to receive for different types of injuries.
|Type of Injury||Compensation|
|Losing both hands and/or both feet||$500,000||$250,000||$125,000|
|One hand and one foot lost||$500,000||$250,000||$125,000|
|Complete blindness in both eyes||$500,000||$250,000||$125,000|
|Complete blindness in one eye and losing a hand or a foot||$500,000||$250,000||$125,000|
|Losing a hand or a foot||$250,000||$120,000||$62,500|
|Complete blindness in one eye||$250,000||$120,000||$62,500|
Note that these benefits will only be paid out if your demise or injury was the result of;
- Dying accidentally or incurring an injury on a journey while you are a passenger or are boarding or alighting a plane, tourist bus, train or ferry;
- Dying accidentally or sustaining an injury while you are a passenger in a licensed taxi or a similar vehicle that can be hired for the transport passengers, as long as you are heading to or coming from the airport, tourist bus depot, railway station or dock right before or after your scheduled travel plans;
- If you or your spouse or dependent child are exposed to the elements as a result of the above two points, which leads to an injury or accidental death;
- If your remains or those of your spouse or dependent children cannot be found within 12 months of disappearing due to an accident that would have qualified you to receive benefits under this policy, the insurer will consider your death a result of the accident you were involved in and award compensation accordingly.
The compensation offered by this policy is paid out to the person who sustained the injury or, if said person passes away, to their legal representative.
Furthermore, if you suffer multiple injuries of those stipulated in the above table, you will only receive compensation for one type of injury, namely the one that is considered the most severe.
Overall compensation limits
The Transit Accident Insurance Policy stipulates certain limits regarding how much the insurance company will pay. This, no matter how many cardholders are involved in a single event, the company will not pay more than $1,300,000. In other words, if ten cardholders sustain serious injuries or pass away in a plane crash, for example, and the normal payout would be $2,500,000, the insurance company will still only pay out $1,300,000.
What the company will do is calculate the benefits each person is entitled to on a proportional basis. For example, if three cardholders, two spouses and two dependent children passed away in the same plane crash, the normal payout would be;
Three cardholders: $1,500,000
Two spouses: $500,000
Two dependent children: $250,000
Total benefit: $2,250,000
The total benefit amount will be divided into the total aggregate exposure to work out the percentage by which the benefit amount in each case should be reduced;
$1,300,000 / $2,500,000 = 52%
Thus, each amount will be reduced by 52%, meaning the benefits for each person that passed away would be as follows;
$260,000 per cardholder;
$130,000 per spouse;
$65,000 per dependent child.
Interstate flight inconvenience insurance
This policy is available to Virgin High Flyer credit cardholders and provides protection while you are travelling between states as long as you paid for the full cost of your return ticket using your credit card. Note that you don’t have to pay taxes, airport or travel agent fees using your credit card for this policy to apply.
Thus, if you have purchased your ticket using your Virgin High Flyer credit card, your spouse and any dependent children travelling with you are also entitled to coverage under this policy, as long as the same conditions are met. In other words, you have to pay for your family’s tickets using your Virgin High Flyer credit card for them to be covered by this policy.
It’s also interesting to note that this policy will also cover any person travelling with you, as longs as you have purchased their ticket using the Virgin High Flyer Up to four complimentary flights every year.
The policy becomes active on the date of departure indicated on your air ticket or at the time you depart from your home if you are heading directly to the airport named on your ticket, whichever occurs first. Coverage ends either 14 days after the date when you are due to depart as stipulated on your ticket or when you cancel the ticket or when you return home if you are travelling straight from the airport on your ticket, whichever happens first. Note that you will not be covered for more than 14 days, even if your trip is longer than that.
In terms of the benefits offered by this policy, they are as follows;
If your flight is delayed by four hours or more or ten hours or more and the airline doesn’t offer an alternative method of transportation, you can use your Virgin High Flyer credit card to pay for extra meals and refreshments. The maximum amount you can charge is $80 per person but no more than $300 per family. Note that to be eligible for this benefit you have to submit written proof to the insurer from the airline regarding how long you were delayed.
Lost or damaged business or personal goods
While the policy is active, you will be insured for the duration of your interstate trip for any personal or business items that you have with you and are lost, stolen or accidentally damaged. Note that you do have a responsibility to keep your goods safe and if you don’t meet the stipulations laid out by the insurer to this effect, you will not be eligible for compensation.
In terms of how much you can get, the maximum is $750 per item but no more than $1,500 for the entire trip.
Funeral costs due to accidental demise
If you pass away from injuries sustained in an accident while you are travelling interstate, the insurer will cover funeral costs up to $2,500 per person but no more than $7,000 in total. Funeral costs include the cost of having your remains or cremains returned to where you live in Australia or the cost of burying or cremating you.
Cancelled interstate travel plans
You will be covered under this section of the policy if you have to cancel your travel plans as well as for any related costs for up to $3,000. Thus, if you are forced to cancel your trip for any of the reasons stipulated below and you have already paid for your trip using your Virgin High Flyer credit card, you are entitled to receive compensation under this section of the policy;
- You, the person accompanying you on the trip or a family member suddenly die, become extremely sick or suffer a severe injury. Note that you will have to supply the insurer with proof from a medical professional and the company needs to agree that the costs are reasonable and cancellation was required;
- Your home or that of your travelling companion is completely destroyed. This doesn’t apply if the destruction is due to a terrorist act;
- You or the person accompanying you end up in quarantine;
- You or the person travelling with you have to attend court after receiving a subpoena;
- Your trip is cancelled or postponed by the airline due to the sudden onset of a natural disaster or a breakdown of the airplane;
- You find yourself suddenly retrenched. Note that this doesn’t apply if you are made redundant or the retrenchment is voluntary.
Rental vehicle excess
The insurance company will cover you up to $2,250 if you have to pay an excess or a deductible as the result of filing a claim under the comprehensive insurance policy that comes with your rental vehicle. This applies if you;
- Took out comprehensive motor insurance to protect against losing or damaging the rental vehicle;
- Were in compliance with all the stipulations of the rental company and the insurer as stated in the hire contract;
- Were not in violation of any of the provisions of the hire contract.
Note that the insurance company will not cover the cost of this excess if it is the result of;
- Loss or damage caused by you improperly operating the vehicle;
- Damage caused by insects and vermin, wear and tear, gradual deterioration, or inherent defects.
If you arrive late to catch a connecting flight because the of delays with the previous flight you were on that were due to reasons outside of your control and there is no alternative option within the following four hours, you have the right to spend up to $80 on your Virgin High Flyer credit card per person for additional meals and refreshments, but not more than a total of $300. Note that for you to be reimbursed for these expenses, you must give the insurer written proof regarding the delay when you lodge your claim.Back to top
Extended warranty insurance policy
As a Virgin High Flyer credit cardholder, you are also given complimentary access to the Extended Warranty Insurance policy. This policy protects your purchases by extending the warranty normally given by manufacturers as long as you used your credit card to pay for the purchase of the item. Note that this policy in no way affects the rights you have against a company if the contravene statutory or implied warranties under Australian law.
This benefit becomes active when the normal Australian warranty period expires and only applies to products that have a unique identification serial number issued by the manufacturer.
The extended warranty period is equal to the warranty period offered by the manufacturer but cannot exceed one year. Furthermore, if an item has a warranty that exceeds five years, this coverage does not apply. The table below gives a few examples of how this policy works;
|Australian warranty period||Extended warranty period|
|10 days||10 days|
|21 days||21 days|
|2 months||2 months|
|6 months||6 months|
|1 – 5 years||One year|
|More than 5 years||Cover does not apply|
It’s important to note that this coverage is only available for products that fail to work as they were designed to due to a breakdown or defect, as long as said malfunction is already covered by the existing warranty.
In terms of the compensation the insurer is willing to pay, the company states that they will not pay more than the amount you paid to buy the product using your Virgin High Flyer credit card. Furthermore, you will not receive more than $20,000 per annum, regardless of how many claims you file.
Note that if you want your claim to be successful, you can only take the product to be repaired or purchase another to replace the defective item after you have obtained written consent from the insurance company.Back to top
Purchase cover insurance policy
Purchase Cover Insurance is designed to protect Virgin High Flyer cardholders against the accidental damage, loss or theft of any items purchased using their credit cards for a period of up to three months. Note that the item can be purchased from any location in the world but the full purchase price must have been covered using the Virgin High Flyer credit card.
Note that if you aren’t in full compliance with the Claims Procedure or if the products in question are excluded from this policy by the Definitions, Terms and Conditions or the Exclusions section, then you will not be able to receive compensation. Furthermore, it is important to keep in mind that the policy becomes active only once the item is in your possession.
In terms of how much you can expect to receive, the insurance company will not pay more than any of the following, whichever amount is lower;
- The amount you actually paid for the item using your Virgin High Flyer credit card;
- $10,000 on a single claim for watches, fine art or jewellery;
- A total of $200,000 during a one-year period, regardless of how many claims you need to file.
Guaranteed pricing scheme
The Guaranteed Pricing Scheme is designed to ensure that Virgin High Flyer and Virgin Flyer credit cardholders always get the best price when they make a purchase, regardless of where they are making that purchase in Australia. Note that for this scheme to apply, you must have paid for the entire cost of the item using your credit card. Additionally, this scheme does not apply to products purchased online.
Thus, if within 60 days of buying the item you receive a catalogue featuring the same item at a lower price from a shop that is within a 25 kilometre radius from the shop you purchased the original item from, you will receive compensation to cover the difference in price, as long as said difference exceeds $75.
As is to be expected, terms and conditions apply. Thus, the cheaper item must be the same model number, year and manufactured by the same company as the item you purchased. Furthermore, you must have used your Virgin High Flyer or Virgin Flyer credit card to pay for the item and the item must be available from a store that is within 25 kilometres from the shop where you bought the item.
The catalogue featuring the cheaper product must have been printed within 60 days of the date when you made the initial purchase and you must report the existence of said item within the same timeframe if you wish to receive compensation. To be eligible for compensation, the price difference must exceed $75 but note that the insurer will not refund more than $500, even if the difference is greater. Last but not least, you must not have purchased the item in question online.Back to top
While each policy has its own specific exclusions, such as situations and events you won’t be covered for, there are also some general exclusions that apply to all the policies. It’s very important that you are well aware of what these are so you can avoid any issues when it’s time to file a claim.
The insurer explains that they cannot provide coverage for some events due to the nature of the event in question as well as the related costs. They go on to stipulate that the following exclusions apply;
- You will not be covered for an event that is the result of a pre-existing medical problem of yours, a relative, the person travelling with you, or any other person that might give you reason to file a claim, unless you have received prior written consent from the insurer as well as having covered the administrative fee;
- If you leave items without supervision in a car or other vehicle, you cannot receive more than $250 per item up to a maximum of $2,500 in total for an event;
- You won’t be covered in any way for your trip if you decide to travel even though you have received medical advice stating that it’s not a good idea for you to travel, or you are travelling to get medical advice or treatment or you are going after you have been informed that you are suffering from a terminal illness by a doctor.
You are also not insured for any event that is the result of;
- You not taking the advice or listening to warnings issued by any government, official body or publication or broadcast made by any television station, newspaper or anyone in the mass media;
- The demise or sickness of any person residing outside Australia other than those mentioned in the policies regarding the cardholder, their spouse and/or dependent children;
- Any situation you cause with intent or a person acting on your behalf causes with intent, including attempted suicide;
- Consciously putting yourself in extreme danger unless you are doing it in order to save your own life or someone else life;
- You having ingested alcohol or drugs;
- You being involved in fraud, abuse or any other illegal events;
- You engaging in underwater activities that require the use of an artificial breathing apparatus, unless you are a qualified open water diver or are being accompanied by a qualified, registered instructor;
- You going mountaineering, rock climbing, boating, white water rafting, abseiling, bungee jumping, pot holing, running with the bulls, caving, tobogganing or boating;
- You engaging in races, participating in any type of professional sports or using your property for sports;
- You travelling in the air or engaging in any type of aerial activity, such as skydiving, base jumping or hang gliding;
- You engaging in any activities where hunting equipment or projectiles are used, such as archery contests or going to the shooting range;
- You riding a motorcycle, unless all the following conditions are met: the vehicle is hired and has an engine capacity of 200cc or less, or you are driving it or you have a current Australian licence enabling you to ride motorbikes or your current licence permits you to drive the vehicle in question in the country you are in;
- You engaging in motorcycle racing;
- Hijacking or any terrorist acts;
- Injuries that are the result of any epidemics or pandemics;
- Wars or war-like events, civil war, military coups, hostilities, rebellions, revolutions, etc.;
- Any person or institution that destroys or takes away your ownership or control of a property if it is done lawfully;
- Any prohibitions or restrictions enforced by the government or customs;
- Any delays or detainment caused by government authorities;
- Authorities seizing or keeping your luggage;
- Not receiving items that you purchased and paid to be transported to you, such as by mail;
- Being a crew member or pilot/driver of any vehicle;
- Your job or that of the person accompanying you, whether said work is paid or unpaid or you are merely volunteering. This includes situations such as not being permitted to go on holiday unless it is stipulated under section 3 of the International Travel Insurance policy, namely under Unforeseen cancellation of travel plans and other unexpected costs;
- Any financial issues you or the person accompanying you have, as well as any contracts or other business relationships;
- Fluctuations in currency exchange rates or any loss owed to a currency losing its value;
- You or the person accompanying you deciding to terminate your travel plans, unless the cancellation is covered by the International Travel Insurance policy;
- Normal wear and tear, deterioration or any defective product or damage caused by an inherent problem or an electrical or mechanical problem or breakdown;
- Damage caused by the process of servicing, repairing or restoring a product unless prior consent from the insurer has been obtained;
- Laundering, whether it is done by a professional company or anyone else;
- Vermin, insects, flooding, mildew, atmospheric or climatic issues;
- You not being in compliance with the security recommendations in terms of using bank or currency notes, credit cards, money orders, postal orders, petrol coupons or cheques;
- You not taking the proper precautions relative to the value of your personal items to protect said items;
- Having goods such as jewellery, watches, cameras, laptops, mobiles, electrical items or cash stolen after being left in a vehicle or in luggage unless said items were being supervised by you or the person accompanying you at all times;
- Property that is left unsupervised in public areas or unsupervised in a motor vehicle that was not locked or unsupervised in a motor vehicle when someone was looking in it or unsupervised overnight in a motor vehicle or was left behind, misplaced or forgotten or with someone who steals it or causes damage deliberately.
Furthermore, you will not be covered if;
- The disappearance of the items cannot be explained in such a way that the insurer is satisfied;
- The damage is the result of radioactivity, radioactive contamination or the utilisation or leakage of nuclear fuel, material or waste;
- The consequential loss or damage, punitive damages or any penalties or fines, including but not limited to punitive, exemplary, liquidated or aggravated damages;
- You or your travel companion can’t get a passport or visa;
- You book your trip with or through a company that is not licenced;
- The tour operator, wholesaler, transporter, travel agent or any other company being unable to fulfil their end of the bargain because of an insufficient number of people to fill up a tour or a similar event.
While the information laid out in this guide is essential so you are in a position in which you can take full advantage of the benefits that accompany your credit card, it’s also vital that you stick to all the stipulations, especially the claims procedure, if you want to ensure you are successful when lodging a claim.
Don’t forget that even the slightest misstep on your part could lead to your claim being denied so if you aren’t certain about something, it’s often best to get in touch with the insurance company to clarify the issue. It’s a lot better than getting a nasty surprise when you least expect it. So, make sure to study this guide as well as any other documentation that comes with your Virgin High Flyer and Virgin Flyer credit card.