Westpac Business Credit Cards Complimentary Insurance Policy

Information verified correct on September 28th, 2016

Westpac offers its business customers a wide range of very generous insurance policies to protect them and their purchases in various situations. Find out how they work and who they apply to here.

As a Westpac business customer, you’re rewarded with automatic access to a variety of generous insurance policies, as long as you use your eligible business card account to pay for your purchases, whether they are goods or travel arrangements. These policies offer a wide range of benefits; however, many business owners don’t take advantage of them because they often think the process is too complicated or because they really don’t know what coverage they have.

This is unfortunate because any business could make substantial savings on insurance by simply taking advantage of the complimentary policies offered along with their credit cards.

You will receive access to a wide range of insurance policies if you have any of the following cards:

Of course, each policy has certain conditions that need to be met for the claim to be approved and there are also exclusions that apply.

The point of this article is to focus in on the finer points of the policy to give you a better idea of if you’re insured and what overall exclusions apply. Remember if you’re unsure of if you’re insured or not, please read the policy booklet found on the Westpac website, or call QBE Australia for more information.

What do I do if I need to make a claim?

An insurance policy is useless if you don’t know how to make a claim. Like many of the insurances provided through credit cards, Westpac’s insurance is provided by QBE. In the event you need to make a claim, both when in Australia or while overseas, you must call them.

1. Making a claim while overseas.

Contact QBE directly and confirm your eligibility for this policy, so have on hand a copy of your eligible credit card statement or credit card receipt.

2. Making a claim while in Australia.

Contact QBE within 30 days of returning from overseas. If you’re making a claim under the price guarantee cover then you must call within 21 days. Again you’ll have to provide QBE with evidence of your eligibility, which will include proof such as:

  • Your credit card statement for the eligible card
  • Documents from a registered medical practitioner verifying any injuries if applicable
  • Police report numbers for any items willfully damaged or accidentally lost
  • Proof of ownership of any items which you’re claiming for
  • Evidence of intended flights if they were delayed
  • Evidence of the flight delay or baggage delay.

The type of proof you must provide will depend on what you’re claiming for, so read the respective section before making a claim.

Remember QBE also has a number of complimentary services they can provide to travellers under their policy. These include emergency evacuations, second opinions on medical matters and more.
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Insurance policies attached to Westpac business credit cards

In this section, we will be looking at all of the insurance policies, along with what level of coverage you are entitled to as well as any events that are not covered by the specific policies.

Overseas travel insurance

The overseas travel insurance policy attached to Westpac business credit cards applies to current cardholders as well as their families, which includes their spouse and any dependent children they have. However, for this policy to apply, the person or persons in question must be 80 years old or younger. Dependent children under the age of two years as at the date of the journey commencing are eligible for this overseas travel insurance policy, provided that the dependent child is travelling with the cardholder for the entire journey.

Note that for this policy to become active, you need to have purchased a return travel ticket to an overseas destination and have paid A$500 of your prepaid travel expenses, such as airport taxes, accommodation, or other overseas itinerary items, using your eligible Westpac business credit card before departing the country.

If you, as the cardholder, have fulfilled these conditions, then your spouse and dependent children will also become eligible for this coverage as long as you have used your eligible credit card to pay for their return tickets as well as A$500 of their prepaid travel costs, as mentioned above.

This insurance policy is valid for three months and there are only a few situations that will allow for an extension. One of these is if you are late returning to Australia due to events stipulated in this policy. Another such situation is if the mode of transportation you’re using to return to the country is delayed by events that you cannot control. In these cases, the policy will be automatically extended until your return or for a maximum of four weeks, whichever of these situations takes place first.

Below you will find what you are covered for as well as the maximum amounts you can expect to receive for each type of coverage.

Overseas medical and hospital costs

As a Westpac cardholder, you, your spouse and any dependent children you have are covered for medical and hospital costs you incur on your journey overseas as long as you are 80 years old or younger.

In terms of coverage limits, you are covered for an unlimited amount, except for dental emergencies, where the maximum you can get is A$2,000 per person. The allowance for incidental expenses if you are a bed care patient is limited to A$100 per day but cannot exceed A$15,000 in total. Note than an excess of $250 does apply.

QBE can choose to have you flown back to Australia to receive further medical care but since the company has no licence to pay for medical care in Australia, you will have to resort to your Australian insurer or Medicare. If you decide to go against the insurance company’s wishes, they’ll terminate payment for any further medical and hospital costs incurred abroad.

A number of costs are considered to be medical expenses and they are as follows:

  • Surgery or medical and paramedical treatment;
  • Any other therapy, medication or medical care prescribed by a qualified, registered doctor or medical professional;
  • Charges for a nursing home, ambulance service or hospitalisation;
  • Urgent dental treatment if your teeth are natural and healthy as long as the dentist gives a written statement declaring that treatment was required only to alleviate unexpected and severe pain. Ongoing dental treatment is not covered by this policy;
  • Costs incurred for immediate evacuation to a country that has adequate medical facilities if those available at your location are inadequate or there are no medical services available at all. Note that only QBE Assist can authorise and arrange said relocation.

You’re also entitled to a bed care allowance if the insurer has agreed to pay your hospitalisation and medical costs. This allowance can be used to cover incidental costs, such as the rental of a TV, the purchase of newspapers or making phone calls for the hospital. You’re entitled to this allowance for every day of hospitalisation during which you are a bed care patient. However, you’ll have to support the claim you lodge with confirmation in writing from the hospital regarding how long you were there for.

The insurance company will also pay for a family member or friend to travel to your location to provide you with care or to help you return to Australia, as long as:

  • You suffer a serious injury or fall very ill while the insurance policy is active; and
  • You provide the insurer with a written medical recommendation from a qualified, registered medical professional claiming that you need someone to escort you; and
  • QBE Assist is in agreement with the fact that you need to be accompanied.

The expenses for your travel companion will be paid out to the person who covered these costs. So, if you paid for them to come and get you, then you will be reimbursed but if they paid, then they’ll receive the money.

Any medical costs you incur overseas while the insurance policy is active will only be covered if you fell ill while abroad or were injured while outside the country, as long as the injury was the result of an accident and caused by a sudden physical force.

Furthermore, these medical costs will only be covered if they were incurred overseas while you were on your trip and if you are the person whose legal responsibility is to pay for these expenses. Additionally, you must provide the insurance company with proof of your illness or injury was well as the treatment required via a written medical recommendation for a medical professional who is qualified as well as registered. The insurance company also has to agree that the medical costs in question are reasonable and definitely needed.

However, these medical costs will not be covered if:

  • They are the result of a pre-existing medical condition. The only exclusion is if the insurer has agreed to cover said condition before you left Australia and you paid the administration fee or if coverage is automatic as per the ‘Pre-existing medical conditions’ section.
  • These costs were incurred due to dental treatment needed because of deteriorated or decayed teeth or treatment that involves using precious metals.
  • You can recoup these costs from a private medical fund or a government scheme.
  • These expenses were incurred in Australia.
  • You incurred these costs as a result of HIV, AIDS, ARC or any connected sickness,  regardless of how you got the infection.
  • The expenses were the result of a sexually transmitted illness or a disease transmitted via the taking or administering of a drug, unless the procedure was supervised by a medical professional that is registered and qualified and the illness in question is not part of any other exclusions mentioned under this policy.

Coverage for lost or damaged personal property, business laptops and business mobile phones

You will have insurance for the duration of your journey if certain personal items are stolen, accidentally lost or damaged. These items could have either been bought on your trip or taken with you. The personal property you are covered for is as follows:

  • Luggage, clothes and personal items that are valuable
  • Portable electrical items as well as binoculars, though scratched lenses are not covered by this policy
  • Cameras and related items or accessories, though, as before, scratched lenses are not insured
  • Travel papers, travellers’ cheques, bank notes, currency notes, postal orders, money orders, cash, credit cards or fuel coupons you took with you on your trip for personal needs.

If all of your baggage is delayed, redirected or temporarily lost by any airline for more than 12 hours, you will also receive an allowance to replace your clothing and toiletries.

Losing your travel documents, credit cards or travellers’ cheques can lead to nasty consequences, but you don’t have to worry. You are insured not only to replace these items but also for any legal liability regarding payments that might have to be made as the result of these items being used without your authorisation. However, legal liability payments will only be covered if:

  • You were fully compliant with all the stipulations you agree to when your travel papers, credit cards or cheques were issued, and
  • You reported the fact that you lost these items to the correct authorities, like the police, within 24 hours of finding out they disappeared. If you are filing a claim for money for the urgent replacement of clothing and toiletries, you will have to get confirmation in writing from the airline that was handling your luggage and you will have to give the insurer the receipts of the items you had to buy.

If you file a claim, note that you have to prove you actually owned those items and prove their value, either via a receipt or valuation for jewellery. If you’re unable to prove how much your property is worth, the maximum you will receive is 10% of the coverage limit for that particular type of item, as stipulated below.

ItemCoverage Limit
Clothes / personal valuablesMaximum of A$3,500 per piece
Portable electrical items / binocularsMaximum of A$3,500 per item
Business mobile phoneA$1,000
Cameras / related items / accessoriesMaximum of A$3,500 per item
Personal and business computers / related equipment / accessoriesMaximum of A$5,500
Travel papers, credit cards, cash etc.No more than A$550 per person but cannot exceed A$1,250 per family
Emergency purchase of clothing and toiletriesNo more than A$550 per person but cannot exceed A$1,000 per family

Unforeseen termination of travel plans and other unforeseen costs

Under this part of the policy, you have unlimited coverage. However, this does not include the cancellation fee the travel agent will charge. In this case, you are entitled to a maximum of A$500 or 15% of the total value of the trip the travel agent arranged, whichever amount is smaller.

In terms of a licensed service provider collapsing financially or becoming insolvent, you cannot receive more than A$3,750 per person and the total amount per family cannot exceed A$7,500.

This policy will apply if your travel plans are terminated due to one of the following reasons:

  • A natural disaster is occurring or has taken place recently or there is sufficient reason to suspect one will occur soon at your destination or where you or your travelling companion live in Australia
  • While on your trip, you lose or have your travel papers stolen, or this occurs to your travelling companion
  • You or the person accompanying you end up in quarantine
  • You or the person travelling with you have to attend court in Australia as the result of a subpoena
  • Your pre-existing medical condition, as long as it is automatically covered or if the insurer has offered their written agreement to cover your condition and you have transferred the funds for the administration fee
  • If you discover that you have a medical condition after you bought your tickets. Note that the insurer will not offer medical coverage for this particular condition
  • You die, experience a serious injury or fall terribly ill or this occurs to a relative or the person accompanying you. The insurer will need to see written proof of any of these events from a registered and qualified medical professional and they need to be satisfied that cancelling your travel plans was a necessity
  • If you or the person accompanying you work full time for the police, fire, defence, ambulance or emergency services and your authorised prearranged leave is unexpectedly cancelled
  • You have to take exams you weren’t aware of, connected to any studies you are undertaking or if this occurs to your travelling companion
  • A special event has been delayed or cancelled due to events you were not aware of and cannot control
  • The transport company delays or cancels your flight or other scheduled form of transportation due to mechanical problems, weather problems, natural disasters or riots, strikes and civil commotion, not including terrorist acts, war, activities similar to war, rebellion, revolution and so on and so forth
  • You or the person accompanying you end up retrenched with little or no notice, though this doesn’t cover redundancy or voluntary retrenchment
  • You miss a leg of your journey because your preceding flight was late or never took off
  • Your travel documents or those of your companion were stolen, forcing you to miss your pre-arranged travel, as long as you report the theft to the police or other appropriate local authorities and supply the insurer with a copy of the report
  • The licensed service provider becomes financially insolvent or collapses financially, as long as you booked through a licenced travel agent.

It is imperative, though, that you do everything you can to reduce the amount of your loss if you want your claim to be successful. As quickly as you can after your trip is cancelled, you have to take measures to recoup any refunds you are owed as well as to cancel any other travel or lodging arrangements you made and can no longer use because of the cancellation of your travel plans.

If you decide to resume your trip as soon as possible after cancelling it, the insurance company can choose to pay for any part of your cancelled trip arrangements that you paid for but couldn’t use and are non-refundable.

They also have the option of paying a higher price to arrange travel for you, either for a higher class ticket or higher rates due to seasonal availability if that is all that is available. You will be reimbursed for this amount after any refunds you received are deducted. Note that you will only be reimbursed for this upgrade if you are using the same type of transport you would have used if you hadn’t cancelled your trip.

You will also be reimbursed for the cost of your cancelled lodging arrangements as long as you paid for them but can no longer use them and they are non-refundable.

On the other hand, you might decide not to continue on your trip at the earliest possible opportunity after cancelling your initial plans. If this is the case, the insurance company will pay for any portion of your trip, including lodging and transportation, which you paid for but can no longer use and is non-refundable.

Resuming your trip after a family member passes away

The overseas travel insurance policy also covers you for reasonable transport costs you had to pay to get back to Australia and then continue your trip if you had to interrupt your journey and come back home immediately because a member of your family passed away.

The maximum level of coverage under this section is A$5,250 per person and a maximum of A$12,500 per family.

The insurance company will only pay if you continue your trip within 30 days of your return to Australia and your trip wasn’t over when you returned to the country.

Furthermore, you need to have had at least two weeks or 25% of the duration of your trip left, whichever is higher. Additionally, the death must have occurred after you booked your travel arrangements and the claim you are lodging is not an exclusion under any other section of this policy.

Note, though, that if your claim is excluded because your family member has a pre-existing condition, you will still receive benefits as long as a doctor hadn’t deemed your family member as being terminally ill before you left on your trip.

The insurer will cover the expense of an economy air ticket to Australia and another economy ticket to the destination where you would have been had you not had to return to the country. Note that the amounts will be paid directly to you.

You will not be reimbursed if you knew your family member was likely to pass away during your trip.

Missing a special event

If events outside of your control interrupt your trip, and these events lead to you missing a special event that cannot be postponed, you will be reimbursed for any reasonable additional costs of using an alternative means of transportation to reach the destination where said event is being held on time.

The maximum amount you can be reimbursed for is A$3,250 as long as it is considered a reasonable cost by the insurer for arranging another means of transportation so you can reach the special event.

Rental vehicle excess coverage

If you are legally liable to pay an excess or deductible for a claim you lodge under a comprehensive insurance policy for a rental vehicle, you will be reimbursed under certain conditions.

You can expect to receive at most A$5,000 to cover the cost of rental vehicle excess, but will have to pay a policy excess of A$250.

First of all, you must have obtained the rental vehicle from a licensed agency. Secondly, you must have been driving the vehicle you rented according to the local laws of the country and city you were in. The rental contract must include standard comprehensive vehicle insurance that the rental agency usually provides to cover the loss or damage of the vehicle. Last but not least, you must have been in compliance with all the stipulations of the rental contract as well as the conditions the rental agency and the insurer imposed via said contract.

However, exclusions do apply. You won’t be reimbursed for any expenses that are the result of:

  • Loss or damage to the vehicle caused by its improper operation or of it being used in a way that violates the terms of the rental contract;
  • Damage caused by vermin and insects, an inherent vice or damage, normal wear and tear or gradual deterioration;
  • Using the vehicle on a road that is not public.

Delayed departure

If your departure is delayed by the transport company for more than six hours due to variables that you had no way of predicting and that you have no control over, the insurer will cover reasonable extra costs for meals and lodging.

This means you’re entitled to A$500 at most per person, but not more than A$1,100 for your whole family.

Note that you will only receive benefits under this section if you give the insurance company receipts as proof of the costs you incurred as well as a statement in writing from the transport company regarding how long the delay was.

Funeral costs

You have unlimited covered for any funeral costs you may have to cover while you are travelling. Note that these costs will not be covered if you die by your own hand or due to a pre-existing medical condition, unless said condition is already automatically covered or the insurer has already given their agreement in writing that they will cover your medical condition and the administration fee has been paid.

In terms of funeral costs, the reasonable expense of having your remains or ashes returned to Australia and/or the reasonable expense of an overseas funeral or cremation will be covered.

The insurer will pay for these costs if you pass away during your trip and proof of the cause of death is supplied via a death certificate issued by a qualified, registered medical professional.

Death caused by an accident

In terms of coverage limits, the maximum the insurance company will pay is A$25,000 for the cardholder, and A$25,000 for a spouse or dependent child. The most the insurer will pay out for a family is A$75,000.

If you pass away during your trip due to an injury you suffered in an accident, and the transit accident insurance policy covered later on in this document do not provide you with ‘Loss of Life’ benefits for the accident, you’re fully insured.

Note that for the claim to be valid, you must have passed away within 12 months of being involved in the accident and the event must have been caused by “violent, external and visible means”. Additionally, a death certificate signed by a licenced and qualified medical professional must be provided to prove cause of death.

If the method of transportation you are using is involved in an accident and your body cannot be recovered, the insurance company will consider you dead as a result of the accident and award benefits accordingly after 12 months.

Personal liability

Though no one wants to cause harm to another or to damage another person’s property because of negligence, sometimes these things happen, especially when one is travelling. Unfortunately, such an event can be very expensive, which is why this section of the overseas travel insurance policy is so valuable.

For legal liability, the maximum coverage level is A$2,500,000.

Thus, you are covered for personal liability for the duration of your trip. Personal liability refers to your obligation to compensate a person for causing any of the following out of negligence:

  • The death or severe injury of another person other than yourself
  • Losing or damaging property someone else owns or controls.

Note that only the insurance company can settle or defend the claim. Furthermore, only they can make an offer or payment or accept on and only they can admit your liability in any way, shape or form.

The insurance company will cover you for your personal liability only if the event that leads to this situation takes place while you’re on your trip and isn’t something you thought would lead to you being personally liable. Any reasonable legal fees and costs incurred by the insurer in your name or which you incurred after receiving the insurer’s written agreement will also be covered.

However, there are certain exclusions that apply to this section. Your personal liability will not be covered in any event that is the result of:

  • The sickness, death or bodily harm of a relative, a person accompanying you on your trip or your employee.
  • You occupying or being the owner of a piece of land or building, unless said occupation is temporary, such as you being a tenant or a lessee.
  • Your ownership, control or usage of a vehicle with an engine, a watercraft or an aircraft. But if you don’t own the vehicle in question and are simply a passenger, this exclusion does not apply to you, nor does the exclusion apply if the watercraft isn’t motorised and used on inland waterways.
  • Your work – profession or business.
  • Damage to any property that you own or control or the loss of said property.
  • Fines or penalties, including exemplary, liquidated, punitive or aggravated damages, which a judge might sentence you to pay. Note that these damages are not the same as those you would be liable to pay as compensation.

Loss of earnings

In certain situations, you and your spouse will have insurance for the loss of earnings and will receive benefits every month in arrears. Under this part of the policy you’re entitled to receive up to A$750 per person for no more than 12 consecutive weeks but no more than A$9,000 in total.

However, this insurance only applies if all of the following conditions are met:

  • You or your spouse cannot go back to the work you were doing before leaving Australia once you return from your trip due to injuries you suffered while travelling overseas;
  • The claim you lodge is substantiated with a medical certificate issued by an Australian qualified, registered medical professional;
  • You or your spouse had some form of work to come back to in Australia. Note that written proof will have to be provided.

The insurance company will not cover you for the earnings you lose during the first month after you or your spouse intended to return to the work you were doing before leaving Australia.

Boarding for your pets

If your return home is postponed because of any events this policy covers or the method of transportation you were using is delayed by conditions you can’t control, the insurance policy will automatically be extended for another four weeks, during which any additional boarding fees you incur for your cats or dogs will be covered. Note that you will have to offer the insurer proof of the additional expenses you had to cover.

The insurance company is willing to pay up to A$50 for every 24 hours period but no more than A$500 in total.

Assault leading to hospitalisation

If you suffer injuries as the result of an assault while on your trip overseas and you need to be hospitalised, you will receive compensation as long as your claim is backed by a medical certificate issued by a registered, qualified medical professional. You also need to provide the insurer with the police report covering the events involved in the incident. The maximum amount the insurer is willing to pay for such an event is A$500.

Being hijacked and detained

If while you are on your overseas trip, unauthorised persons seize control of the plane, bus, train, ferry or taxi you are travelling on using force or threats of violence and these people or people connected to them threaten you with violence or use violence to detain you, you will be compensated for every 24 hours period you are a captive.

The most you can receive in this case is A$250 per 24 hours per person but no more than a total of A$20,000 for your whole family.

Being kidnapped and held for ransom

If while on an overseas trip you are abducted illegally and held hostage against your will so that the hostage takers can demand a ransom or extort money for your safe return, you’ll be reimbursed for the money paid to the kidnappers to ensure your release.

The maximum amount you can receive is A$5,000.

However, you will only be reimbursed if you made every effort to reduce the loss, didn’t disclose the fact that you have this insurance coverage and informed the appropriate authorities immediately and abided by their advice and instructions. You also have to inform the insurer of the events that are occurring right away and keep any identifying marks of the money, such as serial numbers, or other items given to the kidnappers to ensure you are released.

Furthermore, you will only be reimbursed if this is the first time you have been kidnapped for extortion purposes and have never had an extortion demand made against you or any family member, whether they live in Australia or abroad. You will also not receive compensation if you are kidnapped in Mexico, the Philippines, Somalia or any other country in Central America or South America as well as their respective territorial waters.

Replacement representative

If you pass away while on your overseas trip or are forced to return to Australia to attend the funeral of a loved one or other family member and cannot resume your journey, the insurance company will cover the expense of sending another of your employees to complete any business transaction you were involved in.

However, the insurance company will only pay if your trip hadn’t already ended and there are still at least 3 days or 15% of your trip left, whichever is higher. Additionally, the death had to have taken place after you booked your trip and your claim is not part of any other exclusion mentioned in this policy.

If the exclusion pertains to the pre-existing medical condition of a family member, you will still receive benefits as long as a doctor had not declared your relative to be terminally ill before you left on your trip.

The insurance company will pay for the return air ticket and accommodation for the person replacing you. Accommodation will only be covered if the lodgings you booked and paid for cannot be used. Any refund you receive for your cancelled accommodation must first go towards covering the lodging costs of the person replacing you.

Note that the maximum level of benefits you can get is A$15,000 to cover the travel and lodging costs of the person replacing you.

Interstate flight inconvenience insurance

This policy is available if you are embarking on an interstate Australian holiday that will not exceed 14 days. Interstate flight inconvenience insurance become active once you’ve charged the whole cost of the return interstate air ticket to your eligible credit card, though taxes, airport charges and travel agent fees don’t have to be paid with your card.

If you are eligible for this insurance, then your spouse and any dependent children travelling with you become eligible for this policy as long as you’ve paid for their return air tickets using your credit card. This policy offers coverage for quite a few events and all of them are valid for 14 days from the moment you leave your home and are heading to the airport from where you will be flying out on your interstate holiday. The only coverage that has a different validity period is cancellation cover, but we will look at that in just a moment. Coverage expires after 14 days or earlier, if you, your spouse and dependent children return home before this 14 day period is up.

Delays

You have coverage for various delays, including flight delays, missed connections and luggage delays.

Delayed flight

If the interstate flight you are taking is delayed more than 90 minutes and no other form of transport is offered, you have the right to charge a maximum of A$125 per person to your credit card for refreshments and food.

Missing a connection

If you miss a connecting flight because your previous flight was delayed and no alternative flight or mode of transportation is made available within an hour and a half, you can receive up to A$125 per person for food and refreshments before you board another connecting flight or take another mode of transportation.

Luggage delays

lost luggage coverage
4 hour delay

If your baggage with your clothing, footwear and toiletries is delayed for more than four hours after a flight of two hours or more, you will be reimbursed for a maximum of A$275 to purchase replacement clothing, footwear and toiletries to use until you recover your luggage. Note that you can’t take advantage of this section of the policy if you’ve returned home.

24 hour delay

If your luggage is delayed for more than 48 hours after a flight that lasted six or more hours, you will be reimbursed up to A$1,000 to get emergency clothing, shoes and toiletries. Again, if you’ve returned home, you cannot take advantage of this cover.

Lost or damaged personal items

You will be insured for the duration of your holiday against the theft and accidental loss or damage of your clothing, personal items, business computer, related items and accessories as well as your mobile phone, but no other business goods. You will receive up to A$500 for each item but no more than A$1,900 as well as up to an extra A$2,500 for a business laptop or business mobile phone.

Funeral costs after accidental death

If you pass away due to injuries you incurred accidentally as the result of a sudden physical force, your funeral costs will be covered up to A$3,250 but not more than $7,000. Your next of kin will have to file the claim with the insurance company.

When stating funeral costs, the insurer is referring to the reasonable expense of ensuring your remains or ashes get back to your home in Australia, and the reasonable cost of a funeral or cremation for you.

Cancelling your domestic travel plans

If you have to cancel your domestic travel plans, you will be covered for the arrangements you have to cancel as well as any other costs resulting from the cancellation up to a total of A$3,000. This will happen only if you’ve covered the entire cost of the interstate air ticket using your credit card and if you’ve had to cancel your plans because of your unexpected death, injury or illness or that of the person accompanying you or a family member. Keep in mind that you will have to provide written medical proof from a registered, qualified medical professional regarding the previously mentioned events and the insurer finds the expenses reasonable and necessary.

Other reasons for cancellation of your trip that will ensure you are covered are:

  • Your regular residence in Australia is completely destroyed by any event other than terrorism
  • You end up in quarantine
  • You have to be in court in Australia after receiving a subpoena
  • The airline cancels your transportation or delays it because of unforeseen natural disasters
  • You or your spouse are unexpectedly retrenched, though this doesn’t include voluntary retrenchment or redundancy.

QBE might require you to submit written proof pertaining to any of the aforementioned events and they also need to be satisfied that the costs involved are not excessive and were a necessity.

The coverage under this section will expire 14 days after you left your Australian home to go to the airport and board your interstate flight, or when you get back from your trip, if it occurs before the 14 days are up.

Replacement representative

If you pass away accidentally while on your trip, QBE will pay up to A$5,250 to cover the expense of another one of your employees coming to replace you to continue the business transaction.

In the event that you need to be replaced by one of your employees because you have to go the funeral of a family member, QBE will cover up to A$5,250 of their transport and accommodation costs. They can also pay up to A$1,500 to cover the expense of you resuming your trip.

Coverage for rental vehicle insurance excess cover

If you file a claim under the comprehensive insurance policy of a rental vehicle while you are renting said vehicle and you have to pay an excess or deductible, you will be reimbursed by the insurer for up to A$1,650. However, there are certain conditions for you to get paid.

Firstly, you must have rented the vehicle from a licensed company and you must have taken out comprehensive motor insurance to protect against the loss of or damage of the vehicle in question as part of the rental contract. Furthermore, you must have been in compliance with all the demands of the rental company and the insurer, which should be stipulated in the rental contract.

However, you won’t be covered for any expenses to cover the loss or damage of the vehicle caused by the improper use of the vehicle you rented or if you were in violation of the stipulations of the rental contract.

Transit accident insurance

As a Westpac business cardholder, you also receive transit accident insurance. This policy insures you in certain situations leading to your death or injury while you are a passenger boarding or disembarking from a bus, plane, train, ferry or plane. Note that this policy becomes active automatically only if you paid for the whole cost of the trip in advance using your eligible credit card.

In certain situations, your spouse will also be covered by this policy, as long as you paid for the trip in full in advance using your credit card. However, you can only lodge a single claim, meaning that if you have a Westpac commercial card as well, you can only file under the policy of one card, either your business or commercial card but not both.

Thus, if you or your spouse are involved in an accident while outside Australia and this accident leads to any injuries within a year of the accident, you will receive the benefits stipulated in the table below. Note that if you suffer more than one injury, you will only receive compensation for one injury, namely the more severe one.

InjuryCompensation – ACompensation – B
Losing a hand and a footA$250,000A$25,000
Complete blindness in both eyesA$250,000A$25,000
Complete blindness in one eye and losing a hand or a footA$250,000A$25,000
Losing a hand or a footA$125,000A$25,000
Complete blindness in one eyeA$125,000A$25,000
Losing both hands or feetA$250,000A$25,000
DeathA$250,000A$25,000

The amounts stipulated under ‘Compensation – A‘ will be paid directly to you or to the legal guardian if you, as the cardholder, are a minor. If the benefit is payable because of death, your legal representative will receive the benefits.

The amounts under ‘Compensation – B‘ will be paid into the account that belongs to you and is linked to the eligible card.

In terms of maximum compensation you can receive, the insurer will not pay more than A$1,000,000 per event irrespective of how many cardholders or spouses are injured in the event, such as a bus or plane crash. Payment would be made on a proportional basis taking into account the above table. For example, if seven people who own eligible Westpac business cards and their spouses lost their lives in a plane crash, each cardholder would receive approximately $128,500, while another $14,200 would be transferred into their eligible card accounts for their spouses.

Purchase security insurance

Any Westpac cardholder attached to an eligible business account has purchase security insurance, which protects against the loss, accidental damage or theft of an extensive range of personal or business items they purchased anywhere in the world using their credit card.

This policy automatically insures these goods anywhere in the world for the insurance period that starts the moment you have taken possession of the items in question. Note, though, that the policy becomes active only once you have taken possession of the goods, whether they are personal or business items.

In terms of coverage limits, you cannot receive more than the amount that was paid for the item with the eligible credit card. In terms of jewellery, watches and fine arts items, the limit is A$3,000 and you cannot receive more than A$125,000 over a year for any one credit card account.

Extended warranty insurance

Extended warranty is offered to Westpac cardholders and is designed to extend the Australian warranty offered on personal and business goods that were bought using the eligible credit card. It won’t affect your rights against a company in terms of contravention of statutory or implied warranties under Australian law.

This policy becomes active once the Australian warranty period expires as long as the warranty exceeds six months and is shorter than five years. Furthermore, only goods featuring a unique serial number from the production company are covered by this policy.

The extended warranty period will be equal to the duration of the Australian warranty but cannot exceed 3 months for business items and 12 months for personal items. If the Australian warranty period exceeds five years, this policy no longer applies.

Below is an example of the extended warranty you could expect:

Australian warranty periodExtended warranty period
14 days for business goods14 days for business goods
3 months for business goods3 months for business goods
Over 3 months but no more than 5 years for business goods3 months for business goods
6 months for personal items6 months for personal items
One to five years for personal itemsOne year for personal items
Over five years for business and personal goodsNo coverage

Note that the extended warranty only provides coverage for the same failures stipulated by the original warranty, meaning that they fail to operate for the specific purpose they were designed for due to a defect or breakdown.

In terms of how much you can receive as compensation, the maximum is the amount you actually paid for the item using your credit card but no more than A$12,000 over a year.

Note that if you want to receive compensation under this insurance policy, you will have to first obtain approval in writing from the insurance company to repair or replace the item that has broken down or is defective.

Price guarantee scheme

Price guarantee is available to Westpac business cardholders when they purchase new personal or business goods anywhere in Australia and they use their credit card to pay for the entire cost of the item. The goal of this scheme is to ensure that you get the best possible price.

If you inform the insurer within 21 days of making your purchase that you received a printed catalogue showing the same item at a lower price from a shop within a 25 kilometre radius from the shop you made your initial purchase and the difference in price is higher than A$75, you will be reimbursed for the difference in price up to $350.

The item presented in the catalogue has to be manufactured by the same company, have the same model number and an identical model year as the item you initially bought. Furthermore, the catalogue must have been printed after the date of purchase of the original item.

Burglar picking lock

Insurance against business inconveniences for the account holder

You are insured against certain events that could prove to inconvenience your business, including the invasion of your business’ premises, costs for recruitment and expenses incurred by the necessity of finding temporary replacements for your employees.

Invasion of your company’s premises

If you are the account holder, you will receive up to A$10,000 in compensation if, during normal operating hours, the premises of your company are invaded as long as you supply the insurer with the police report showing you reported the invasion.

You will receive A$500 per hour for every hour your business cannot operate normally but this compensation cannot exceed a total of A$10,000. Note that you will have to offer the insurance company some sort of reasonable proof regarding how long your business was unable to operate. Furthermore, you can only file one such claim for every 12 month period.

Recruitment costs

If you are the account holder and any of your employees that are cardholders die accidentally but not as a result of illness or disease, or are unable to work due to a medical issue, you will be reimbursed for the effective costs of advertising for, or hiring a placement company to find a new person to replace the cardholder up to A$10,500.

Note that the accidental death must take place within a year of the accident, which must have been the result of violent, external and visible means. This event must also be backed by a death certificate issued by a qualified, registered medical professional.

If the method of transportation the cardholder was utilising was involved in an accident as stipulated above and the body of the person cannot be recovered, the insurer will consider the person as being deceased because of the accident and will pay out benefits.

Costs for hiring a temporary replacement for an employee

If you are the account holder and any of your employees who have a Westpac credit card under this account are unable to work due to a medical problem for more than seven consecutive days, you will receive up to A$4,000 to cover the costs of hiring a temporary replacement for the employee in question.

Note that you must offer proof of the employee’s inability to work via a written medical certificate from a qualified, registered medical professional, which has to be forwarded to the insurance company. The most you can receive within a 12 month period for such an issue is A$4,000 and for the first seven days the person is unable to work, you are not covered.

Unauthorised transaction coverage for the account holder

According to this policy, the account holder can relax knowing that they have full and automatic protection, according to the terms and conditions stipulated below, against any unauthorised transactions performed by cardholders.

An unauthorised transaction refers to a transaction using a Westpac Business card account which was processed to your eligible card account, as the account holder, but you did not authorise and/or the cardholder did not have the authority to complete.

As mentioned there are certain conditions that apply. Firstly you must inform all your cardholders in writing of what they are and are not authorised to do with their eligible credit card.

Furthermore, when you no longer want the person to use their card, you terminate the person’s employment or you discover that unauthorised transactions have been performed or are likely to be performed by the employee in question, you are obligated to immediately recover the card from the person if possible, and cut it in half. You must then return the card to Westpac at the address shown on the statement of the credit card.

You also have the obligation of instructing Westpac on the same day to cancel the credit card in question. These instructions should preferably be delivered via telephone, fax or any other electronic delivery system Westpac uses and approves for the delivery of such instructions.

If you are unable to get the credit card back, you have to inform the cardholder in writing that they no longer have authorisation to use the card and inform them they must return the card to you as soon as possible.

Filing a claim

When you learn of any unauthorised transactions, you have certain obligations. Firstly, you have to let the police know and you must file charges against the person who made the unauthorised transaction. You also have to fill out a ‘Notification of Claim’ and send it to Westpac, accompanied by the letter you sent to the cardholder, if it applies. You also need to send a copy of the police report to Westpac, or at the very least inform the bank of the number of the report. Westpac will make sure the insurance company receives all the relevant documentation.

You also have to take any reasonable measures possible to recover the amounts that were spent as part of the unauthorised transaction from the person who had the card. Furthermore, if it’s possible from a legal standpoint, you should use any money you are holding for or on behalf of the cardholder in question to reduce or cover any losses incurred due to the unauthorised transactions performed by said person.

The insurer can opt to recover any monies to cover any costs they incurred on your behalf after approving your claim if they request proof of the fact that the transactions were not authorised and you are unable to provide said proof to their satisfaction.

Note that the insurer may send you a claim form after receiving the above mentioned documentation. You have to fill out the claim form and return it, along with a copy of the relevant account statement showing the unauthorised transaction, within 30 days of receiving said form. If you don’t report the potential claim or return the form within the specified time form, you could end up having your claim denied.

Coverage limits

The insurer will cover up to A$20,000 per cardholder over a 12 month period and not more than A$150,000 per business account holder.

What isn’t my business covered for?

There are certain exclusions under this policy. Thus, you will not be compensated for:

  • Indirect losses or consequential liability of any type
  • Any transactions that are unauthorised and occur after you, as the account holder, discovered or should have discovered other unauthorised transactions that occurred before. For example, you received a statement showing unauthorised transactions but you did nothing or didn’t notice them
  • Any unauthorised transactions performed by a partner, principal, owner or director of the account holder or any of the family members of the previously named people
  • Losses incurred due to acts of terrorism.
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Pre-existing medical conditions that are automatically covered

When it comes to the pre-existing medical conditions, in most cases you are not covered for any event that is the result of such a condition unless the insurance company gave their written agreement in advance and you paid the administration fee.

However, there are certain conditions that are automatically covered as long as certain conditions are met.

  • If you have acne, you will automatically be covered if you have not needed treatment from a doctor in the last three months.
  • Allergies are also covered if you have not required treatment over the past nine months and you have no respiratory problems that you know of, such as asthma. However, the latter is covered if the condition has not been aggravated or required treatment over the last 12 months.
  • You are covered for cataracts or glaucoma if you have not complications and haven’t been put on an operative waiting list and have not undergone surgery over the last two months.
  • Coeliac disease is covered if you have not needed treatment over the past six months.
  • Diabetes or glucose intolerance are both covered if your diagnosis was made more than a year ago but you have not had any complications over the past year. You also need to have a blood sugar level reading between 4 and 12 or a HbA1C score lower than 9%. You also must not be undergoing any form of treatment for complications of the kidneys, eyes or nerves.
  • Ear grommets are covered if you have no current infection. You are insured for epilepsy if there are no other medical issues, such as head trauma or stroke and you haven’t needed treatment from a doctor for seizures over the past two years.
  • Gastric reflux and gout are both covered if the former is not related to another medical problem and the later has been stable for the past nine months. Hiatus hernia has automatic insurance if no surgery is planned and a hip or knee replacement are both covered if the surgery was done more than nine months ago but less than ten years ago.
  • In terms of hypertension, you are covered only if you don’t have a known heart condition and your blood pressure is currently below 165/95.

What other exclusions are there?

Besides the exclusions already mentioned, there are quite a few other situations where you aren’t covered by the complimentary insurance policies that come with your Westpac business card.

First of all, if you act against the advice of the insurance company or their medical team, you will not be covered. This means that if they feel you should be moved to a medical care facility at another location and you refuse, the insurance company no longer has to pay for your care. Also, you aren’t covered for pre-existing medical conditions unless they meet with the conditions stipulated in the previous section.

If you leave personal or business items in a motor vehicle unattended and they are stolen, lost or damaged, you cannot receive more than A$2,500 in total.

You will not be insured for any trip you arrange against medical advice, or you go on to get medical treatment or advice or you take after being told by a doctor that you are terminally ill. Furthermore, if you go on your trip against the advice of any government, official body or publication or broadcast by any mass media organisation, you will not be covered.

You will also not be covered for any situations that are the result of:

  • You being intoxicated, whether due to alcohol or drugs
  • You being involved in illegal activities, fraud or abuse
  • Underwater activities that require the usage of an artificial breathing apparatus unless you are have accompanied by a qualified and registered diving instructor or you have an open water diving licence
  • Mountaineering, rock climbing, white water rafting, boating, abseiling, bungee jumping, running with the bulls or similar activities
  • Racing
  • Participating in any type of professional sport
  • Air travel or other aerial activities unless you are a paid passenger in a fully licenced commercial passenger airplane
  • Acts of terrorism
  • Acts of war, even if war hasn’t been officially declared, or similarly hostile activities, regardless of their causes.

These are just some of the other exclusions stipulated by these insurance policies. While there are quite a few more, you don’t really have to worry because they are clearly spelled out in the insurance documentation that accompanies your Westpac business credit card. Of course, you want to make sure you read them all so you are fully aware of the situations you aren’t covered in, which will enable you to get extra insurance if you feel it is required.

Marc Terrano

A passionate journalist who loves to tell a story. Learning and teaching personal finance is my main lot at finder.com.au. Also enjoys video games and fitness.

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4 Responses to Westpac Business Credit Cards Complimentary Insurance Policy

  1. Default Gravatar
    Vit | September 3, 2016

    I am covered under American Express complimentary Insurance, if I book a one way flight from a country to home?

    • Staff
      Anndy | September 5, 2016

      HI Vit,

      Thanks for your question,

      If you are holding an American Express credit card that comes with a complimentary travel insurance as listed here, you will only be eligible to receive the cover if you book the FULL fare for a RETURN trip on your American Express credit card or by using reward points earned through the card.

      Cheers,
      Anndy

  2. Default Gravatar
    trent | January 19, 2015

    gold card looks to with be business people what card should l get travel insurance

    • Staff
      Jonathan | January 19, 2015

      Hi Trent,

      Thanks for your question,

      Please see this page for credit cards with free travel insurance.

      I hope this helps.

      Cheers,

      Jonathan

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