What you need to know about the new Woolworths Rewards program

Information verified correct on September 30th, 2016
Woolworths Rewards card

Earn 1 point per $1 spent and redeem points for savings at the checkout and Qantas Points with Woolworths Rewards.

Woolworths’ rewards program has undergone a number of changes in the last 12 months. After replacing the Everyday Rewards program in October 2015, Woolworths Rewards has also taken on many forms since then. As of 31 August 2016, the Woolworths Rewards program will undergo another massive revamp which will change how Woolies customers can earn and redeem rewards. Use this guide to understand what has changed and how you can still get extra value from every dollar you spend on groceries.

How does the Woolworths Rewards program work?

From 31 August 2016 onwards, the Woolworths Rewards program will replace Woolworths Dollars with a points per $1 system. From this date, the Woolworths Rewards program (previously known as the Everyday Rewards program), allows members to earn 1 point per $1 spent on eligible purchases at Woolworths supermarkets, Woolworths online, BWS and Caltex Woolworths fuel outlets.

When Woolworths Rewards was launched in October 2015 and until late August 2016, cardholders could only earn Woolworths Dollars on orange-ticketed items. These points could be redeemed for $10 off your shopping trip or Qantas Points (but only when you received an email offer).

How do I earn Woolworths Rewards points?

Whenever you’re shopping at Woolworths supermarkets, BWS or Caltex Woolworths fuel outlets, swipe your card at the register to earn 1 point per $1. You’ll be asked to fill in your Woolworths Rewards details if you want to earn points when shopping with Woolworths online. Previously, Woolworths Rewards could only earn points on orange-ticketed items, so this change gives you more opportunities to earn points.

There are two ways you can scan and earn points at the checkout. First, you can hold your physical card against  the terminal, scanning the barcode on the reverse of your Rewards card. Alternatively, you can scan a digital version of your card via the Woolworths app. You’ll just need to download the app, enter your card information and click “show barcode” when holding your phone up to the register.

If you forgot to swipe your card at the checkout, you won’t be able to earn rewards for that purchase.

How to earn bonus points

Use the Woolworths Rewards app and check your inbox to check exclusive bonus offers on your favourite and frequently bought items. As well as personalised offers, you’ll also receive member-only deals and exclusive offers in-store, online and via email.

Purchases that won't earn Woolworths Points

Eligible purchases do not include smoking products, gift cards, mobile recharge, Woolworths Mobile, travel cards and tickets, delivery charges, internet cafes, Woolworths flowers, Carpet Care, lottery products and purchases using Caltex Starcard.Must read content

qantas airplaneWhat rewards can I redeem with my Woolworths Rewards?

Choose any of the following to get the most out of your Woolworths Rewards:

  • Save at the checkout. You’ll automatically save $10 on your next eligible shop each time your balance reaches 2,000 points.
  • Stock up your points. If you don’t want to redeem rewards each time you reach 2,000 points, you can opt to bank your points to save for events such as Christmas or birthdays when you know you’ll be spending more.
  • Convert to Qantas Points. You can convert your Woolworths Rewards to Qantas Points in amounts of 2,000 Woolworths Rewards for 870 Qantas Points. This is an earn rate of 0.43 Qantas Points per $1 spent. There is no minimum spend required to earn Qantas Points, whereas the old Everyday Rewards system required cardholders to spend $30 to convert points to Qantas. Please allow up to 7 days for your Qantas Points to appear in your account.
  • Fuel discounts. You’ll also earn a 4c per litre fuel discount at any participating Caltex Woolworths co-branded fuel outlet when you spend $30 or more at Woolworths supermarkets. Your discount will be valid within 28 days of purchase.

What will happen to my Woolworths Rewards account once the program changes?

If you were an Everyday Rewards member, you should have received a replacement card when the Woolworths Rewards program rolled in last year. If not, you’ll need to contact Woolworths Rewards on 1300 10 1234 to order a replacement card.

Any existing Woolworths Dollars in your account will automatically converted to the equivalent points value, meaning you won’t lose any value after the changes come into place.

Frequently asked questions about the Woolworths Rewards program

How can I check how many Woolworths Rewards points I can get?

You can check your Woolworths Rewards points balance by logging into woolworthsrewards.com.au using your membership number and password. You can then select  “My Account” to view your points. If you want to see how many Qantas Points you have, you’ll need to login to your Qantas Frequent Flyer account.

How do I convert my Woolworths Rewards into Qantas Points?

If you want to convert your Woolworths Rewards into Qantas Points, you’ll need to follow these instructions:

  • Login to your Woolworths Rewards account.
  • Select “My Account”.
  • Select “Redemption Settings” and follow the prompts to choose “Qantas Points”.

It should take up to 7 days for Qantas Points to appear in your account.

How do I order a new card?

You can register for a new Woolworths Rewards card via the Woolworths Rewards website. It can take up 10 working days for your new card to arrive.

How do I change the address on my Woolworths Rewards account?

You can change your address by logging in to your Woolworths Rewards account and going through the following steps:

Go to:

  1. My Account
  2. My details
  3. Mailing address

How do I link my Qantas Frequent Flyer membership to my Woolworths Rewards card?

You can link your frequent flyer account with your Woolworths Rewards account in two ways:

Online

Log in online at woolworthsrewards.com.au, select “My Account” in the top right corner and then “Cards and accounts”. Navigate to “Link your Qantas Frequent Flyer membership”. Make sure to have your Qantas Frequent Flyer membership number handy.

Over the phone

Contact Woolworths Rewards on 1300 10 1234 and select option “1″. Again, make sure to have your Qantas Frequent Flyer account details on hand before you make the call.

Can I order an additional card for my partner or family member?

Yes, you can by following these instructions:

  • Login to your Woolworths Rewards online account
  • Select “My Account”, then”‘Cards and accounts”
  • Scroll down to ‘order a new card’
  • Select ‘Additional card’ with your rewards card number from the list

Once you’ve done this, you should receive an additional card and keytag with the same barcode as your existing card so that all of your points and rewards go into the one account.

If I forgot to scan my Woolworths Rewards card at the checkout, is there any way I can earn points from my shop?

Unfortunately, Woolworths can’t award any rewards points unless you scan your card at the checkout. If you want to get the most out of your Woolworths Rewards, make sure to swipe your card every time.

What do I do if I’ve lost my Woolworths Rewards card?

If your Woolworths Rewards card has been lost, stolen or damaged, you can order a replacement Woolworths Rewards card by logging into your account, clicking on “My Account” and then clicking on “Cards and accounts”. Alternatively, you can contact Woolworths Rewards on 1300 10 1234. Make sure to have your membership number and account name handy to quicken the process.

Can I share fuel discounts?

Yes, you can share your fuel discounts with up to five other registered Woolworths Rewards members. You’ll just need to link your account to theirs by logging in online, clicking on “My Account”, then “Cards and Accounts” and following the prompts.

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Sally McMullen

Sally McMullen is a journalist at finder.com.au who is a credit cards and travel money expert by day and music maven by night.

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55 Responses to What you need to know about the new Woolworths Rewards program

  1. Default Gravatar
    Maritza | September 24, 2016

    I received an offer from you, but when I purchased on September 17 I did not get the balance in my receipt invoice to earning the points that you offered. I would like to know if I got the points in my first purchase. Thank you. Maritza

    • Staff
      May | September 25, 2016

      Hi Maritza,

      Thank you for your question. Just to confirm that you’ve come through to finder.com.au, not actually Woolworths.

      There are a number of ways you can check your points:

      1. Online at woolworthsrewards.com.au – Once logged in, you can view your account transactions, click ‘My Account’ then ‘My Activity’.

      2. On your receipt – When you scan your card at the checkout, you’ll be able to see your balance at the end of your receipt, along with a summary of any points you’ve earned or Automatic savings you’ve redeemed on that shop. If you’ve shopped online, this information will be on your delivery receipt.

      3. By phone – Call Woolworths on 1300 10 1234 and follow the prompts.

      4. Woolworths app – Download the Woolworths smartphone app from the App Store or Google Play and add your rewards card number. To add your rewards card, go into the Woolworths app, tap ‘More’ and enter your 13-digit rewards card number in the space provided. You’ll then be able to track your balance by clicking ‘Woolworths Rewards’.

      5. Shopping online at woolworths.com.au – You can view your balance when you’re shopping with Woolworths online by clicking your name, then ‘My Account’ then ‘Woolworths Rewards’ from the menu on the left. Note: any points you’ll earn in that online shop won’t appear in this balance until your shopping has been packed and delivered to you.

      Hope this answered your question.

      Cheers,
      May

  2. Default Gravatar
    Joy | September 13, 2016

    How do I convert my old qantas points into Woolworths rewards

    • Staff
      Jonathan | September 22, 2016

      Hi Joy, thanks for your inquiry!

      Unfortunately Qantas Points cannot be converted into Woolworths Rewards points. The new Woolworths Rewards system allows you to convert your Woolworths Rewards to Qantas Points in amounts of 2,000 Woolworths Rewards for 870 Qantas Points.

      Cheers,

      Jonathan

  3. Default Gravatar
    Tony | September 10, 2016

    I have misplaced my Woolworths reward card.
    Today I spent $110.21 at Woolworths’ Westfield Centre Burwood NSW.
    How can I have that transaction recorded without my card?

    • Staff
      Jonathan | September 19, 2016

      Hi Tony, thanks for your inquiry!

      Unfortunately you must have your Woolworths Rewards card at the time of purchase in order to record the transaction.

      Cheers,

      Jonathan

  4. Default Gravatar
    Wendy | September 9, 2016

    Hi. I have been told to activate my card by putting in my code. I can’t find where to put this, then was told I haven’t an account with this Email address. As I’ve had this card for years why is it so hard to enter a simple code?

    • Staff
      Ysa | September 20, 2016

      Hi Wendy,

      Thanks for reaching out.
      Please note that you have come through finder.com.au, an online comparison service, and does not represent any credit card issuer such as Woolworths.
      To receive direct assistance, it would be best to speak with Woolworths customer service team at 1300 10 1234 to clarify on this further.

      I hope this helps.

      Cheers,
      Ysa

  5. Default Gravatar
    Clive | August 21, 2016

    Me and my wife have rewards card.

    I would like us to have the same Card No for claiming

    At present we can’t get into our account. We need to establish a username and password to log in.

    • Staff
      May | August 23, 2016

      Hi Clive,

      Thank you for your comment. Just to confirm, you’ve come through to finder.com.au we are an Australian financial comparison website and general information service, not actually Woolworths.

      If you wish to create an online account but need assistance how to do it, I suggest that you contact Woolworths directly on 1300 10 1234, Option 1 and their customer support team will be happy to help you. Please take note to have this information handy:

      Your full name – Your personalised card will have your name printed
      Email Address – So Woolworths can send you relevant offers and promotions. This can also be your username of your online account.
      Mobile Phone – To get in touch if they need to
      Password – So you can access your Rewards on the go
      Address – This is where Woolworths will send your card

      Hope this helps.

      Cheers,
      May

  6. Default Gravatar
    Sntsh | August 15, 2016

    Whom to contact if we do not receive the card with in 7 days?

    • Staff
      May | August 15, 2016

      Hi Sntsh,

      Thanks for your inquiry.

      You may contact Woolworths Rewards customer service directly on 1800 10 1234. Alternatively, you can also reach Woolworths through Online Chat or email.

      Cheers,
      May

  7. Default Gravatar
    Estelle | July 3, 2016

    Recently I changed my email address,however since changing it I have not received a list of specials or orange sticker deals like I did before.Can you please advise me why this is happening.Also am I

    • Staff
      Anndy | July 3, 2016

      Hi Estelle,

      Thanks for your inquiry.

      Please note that you have come through finder.com.au, a financial comparison and information service and not Woolworths.

      I suggest that you call Woolworths directly on 1800 10 1234 to inquire and also inform them that you are no longer receiving any offer from them after changing your email.

      Cheers,
      Anndy

  8. Default Gravatar
    Julie | June 29, 2016

    I have lost my rewards card very recently please tell me how to get a replacement one thank you

    • Staff
      Anndy | June 29, 2016

      Hi Julie,

      Thanks for your question.

      You can request a Woolworths Rewards replacement card online or by phone.

      If you go online, you need to login first to your account on Woolworths Rewards homepage. Click ‘My Account’ in the top right, then click ‘Cards and Account’ and scroll down to ‘Order a New Card’. Select your card number from the drop down and follow the prompts.

      If you are requesting a replacement card by phone, you can call Woolworths’ automated 24/7 phone service on 1300 10 1234 and follow the prompts. Keep your Rewards card number handy before you call. Also, make sure that your current address is listed in your online account because this is where they will be sending the card.

      I hope this helps.

      Cheers,
      Anndy

  9. Default Gravatar
    Valmai | June 14, 2016

    My card is lost. How can I order a new one, please?

    • Default Gravatar
      Barry | June 27, 2016

      I have an Everyday Rewards card. It is deformed and split. Can you please issue me with a replacement. Please advise.

      Thanks
      Barry

    • Staff
      May | June 28, 2016

      Hi Barry,

      Thanks for your inquiry.

      To request a new card, you can either call Woolworths automated 24/7 phone service on 1300 10 1234 and follow the prompts or request it online by logging in to your account. Click ‘My Account’ in the top right, then click ‘Cards and Account’ and scroll down to ‘Order a New Card’. Select your card number from the drop down and follow the prompts.

      Hope that helps.

      Cheers,
      May

    • Staff
      May | June 14, 2016

      Hi Valmai,

      Thanks for your inquiry.

      You can request for a replacement of your lost card through online or by calling Woolworths on their customer care line:

      ONLINE?
      Head to the Woolworths Rewards homepage and login to your account. Click ‘My Account’ in the top right, then click ‘Cards and Account’ and scroll down to ‘Order a New Card’. Select your card number from the drop down and follow the prompts.??

      OR BY PHONE?
      Call their automated 24/7 phone service on 1300 10 1234 and follow the prompts. Make sure your Rewards card number is handy and that your current address is listed in your online account. This is where they will be sending it.

      I hope this has helped.

      Cheers,
      May

  10. Default Gravatar
    irene | June 10, 2016

    Can i check my details?

    • Staff
      Ysa | June 10, 2016

      Hi Irene,

      Thanks for your question.

      If you wish to confirm the personal details on your account, you can do so by logging in to the Woolworths website, click ‘My Account’ in the top right and choose ‘Cards and Account’.

      I hope this helps.

      Cheers,
      Ysa

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